Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote on 5-16-24 for a tree removal job. They were supposed to call me with a date for the job and provide the insurance information. Did not hear back from company - at all - until 06-11-24- via text asking for a date to finish a job I never knew happened. I ignored the text bc I thought they wanted to do the job a month later and I was no longer interested. I responded to a second text on 6-15-24 and I was told the job was done and they needed to finish. I was then told the quote was a contract and given several different answers on when they cut the trees. I live part-time in ** and ** and had no idea they did anything. They removed the trees without a scheduled date and time and when I was not in **. I had no idea until weeks later. No bill - no phone calls nothing. Then they call me and threaten to put a lien on my house if I did not pay. I was very upset and felt I had been scammed and still do. I asked for proof of their claims they called me to schedule the job, the calls daily they made to reach me, the calls they made to ask me to remove my car in the driveway, I asked for a bill which they did not provide until 06-24-24 and still have not provide proof of calls because they do not exist. I have offered to work the situation out since with a couple of phone calls and texts because some of the work was done. I offered today to pay half the invoice now and the other half the day they finished - and I would do it before they left the property. They refused. They also lied and had at least 2 people on the phone after specifically saying it was just one person. They lied and I dont trust them to finish the job if I pay them before they finish. The whole thing is questionable at best, but my attempts to get them to accept any responsibility or do any negotiations have been met with resistance and they want nothing short of all of their money now. I have my phone records to prove the lack of contact by this company as well.

  

  Business Response

  Date: 07/19/2024

  ***** as a prior customer, you called us to scheduled a consultation and stated you were very impressed with our prior work. Upon arriving to our consultation on May 16th we went over the scope of work you wanted and you then agreed and signed a contract to do the work and before leaving you were provided a copy of the work contract via text to which you agreed and responded with a thumbs up to the contract which states written contract on it clearly and as a Landscaping company working outside with equipment our contract does state in any event Start/completion dates may vary pending weather and or heavy equipment issues. We set a date for May 29th with you to do the work as we stated to you we were booked out until that time, we did make attempts to contact you before this period with no responses which is not uncommon since a lot of our clients live out of state and schedule work on properties all the time without ever meeting and when the crew arrived on the 29th to the property there was a vehicle in the driveway, *** knocked on the door with no reply and it is very common for our clients to not be home during the process of the work performed do to work schedules or prior commitments so our crew did the work. At the end of the day we knocked on the door again with no answer and made several attempts to reach out to you to finish the job. You then finally answered our text/call on June 11th were we stated we had been trying to contact you over this project or receiving payment for work done and after rebuttals from you our office reached out again to reconcile the issue at hand and you returned our call on June 15th and stated you were not provided any contract then stated you were not aware we were coming so you spent the contracted moneys with our company on the roof after the tree work was done upon stating you were given different answers to the date bc you were speaking with an employee on a job site at the time with no way of pulling up your documentation at the time and you were told that several times. Our office reached out to you later in the day to answer your responses with your file in hand and You stated you then did not have the funds a requested an invoice for the work that was done and that was sent on June 24th to which you agreed to receiving and gave another thumbs up. You stated and agreed you would like to work out the invoice owed and asked if you could call our company back the following day and you did not so we reached out again and spoke to you on June the 26th in regards to your payment and again you had mentioned wanting to find a way to pay the bill owed and asked to call back on Thursday the 27th and I didnt receive a call as discussed and I wanted to see on your end if youve worked anything out in regards to settling the outstanding invoice so our company reached out on June 28th to get this worked out and made more attempts to reach you during this process and we finally spoke Monday July 8th as it would be our last attempt to work this invoice out before needing to take legal actions were you instantly responded to ask to speak on your lunch and stated you were in a 3 hour difference of time from us and we then spoke at 3pm and after calming you down from yelling during this process and stating to us that your life didnt revolve around our company or working things out with our company or working with us on our time frame as well as stating you were at your property in ********** were you have days at a time with no service which you stated 5 days at that time you had no service and then you wanted to give a proposal to have us come do more work and pay us for the total agreed for the additional cost of removal but only after a picture was sent because ***** will not be available to meet again during this process and demanded not to be charged a credit card tax fee. We then set a time to call you back with a response to those at 715pm our time to which we kindly replied we would be more than happy to do the additional work but only after being paid for the work that was already done due to the time frame given with non payment on the work already performed in the invoice requested by *****. ***** did not agree to this and stated for us to get our lawyer involved at this point due to the circumstances of the employee who spoke with her during this process and the first job we did for you that you said you were very impressed with over hearing the argument at hand due to your loud yelling during the phone call which on several occasions weve had to ask for you to not yell during this process. We have stated several times we are more than happy to finish removal but only want the invoice due for the work completed already, we did not rebuttal with any request for any other payments. We stated we would collect whats owed and bill after for the reaming if we were to move forward. Phone records are only useful when the carrier has full service as well in which ***** has stated she did not.we can provide documentation of these statements from ***** as well as admittance to owing whats due. We take pride in our work and employees who work hard during this dangerous heat and always go above and beyond for all clients in any situation even when resolving due payments to which ***** refuses to pay the invoice at hand and after several attempts to work with ***** the option of a property lien and legal action is valid due to the circumstances of the situation.

  Customer Answer

  Date: 07/19/2024

   I am rejecting this response because:
  
  The company is not saying anything different than before.  Phone records are valid in all cases, mine or theirs.   I acknowledged the work done even though I was not notified in advance of the date of removal.  I was not immediately notified of the completed job and I was not asked for funds until the date shown in records provided.  I believe my very clear offer to pay the company half of the invoice immediately and the remaining half when the job is completed - ie remove it the trees off the property once the photo is sent for proof ( this can be done before they drive away with the logs) is fair and shows effort and good faith on my behalf to resolve this conflict fairly, reasonably and without prejudice.  I am very confused as to why they wish to proceed and waste money and time with other actions.   This actually could have been resolved today if they had moved forward with their plan to remove the logs today.