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Business Profile

New Auto Parts

O'Reilly Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for O'Reilly Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

O'Reilly Auto Parts has 2 locations, listed below.

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    • O'Reilly Auto Parts

      9429 NC-127 Hickory, NC 28601

    • O'Reilly Auto Parts

      233 S Patterson Ave Springfield, MO 65802-2210

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid ****** on 1/28/2025 via debit card. The money was deducted from my wife's bank account to cover the returned payment from 1/24/2025. Our documents show that the amount was taken out and received. However, it also shows that they received the payment but did not apply it to the account. The people we spoke with made us feel like we did something wrong and stupid. They can't seem to figure out where the ****** went and keep trying to say it was applied to other invoices. That is not true since any other invoices were paid out of our account. They put our account on hold and demand that we pay them another ******. Also, we noticed that another payment on the ** open item list for ****** is not listed. This payment is listed in the document attached showing it was received and applied. They need to find our money and properly apply it to our account as well as take the hold off it. This is going to cause our business to suffer and lose money.

      Customer Answer

      Date: 04/04/2025

       
      Better Business Bureau:

      Please be advised that the issue with our account has been resolved. Please forward this message to the corporate office. I also want to note that everyone I dealt with today concerning this issue was very polite, helpful, professional and resolved the issue very quickly!

       

      Respectfully,

      Dr. Marque and ****** Diamondcrest

      ************************


    O'Reilly Auto Parts is NOT a BBB Accredited Business.

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