Complaints

This profile includes complaints for Take 5 Oil Change's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Take 5 Oil Change has 339 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Take 5 Oil Change

  440 S Church St STE 700 Charlotte, NC 28202-2059

• 

  Take 5 Oil Change

  9200 Albemarle Rd Charlotte, NC 28227-2624

• 

  Take 5 Oil Change

  5221 South Blvd Charlotte, NC 28217-2712

• 

  Take 5 Oil Change

  12251 Jones Road Houston, TX 77070

• 

  Take 5 Oil Change

  3651 Highway 6 Sugar Land, TX 77478

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 02/25/2022, I received an oil change from Take 5 Oil Change located at *******************************************************************. Over the course of the next few months, my oil began to run out faster than normal and I started noticing a weird sound coming from my vehicle each time I drove it. On 05/06/22, I took my car to *************************** dealership (***** ***********, ***********, ** *****) and they discovered a foreign object (piece of cardboard) and metallic flakes in oil filter cup, preventing oil flow. The piece of cardboard, which I still have, is from Take 5 oil change and seems to be have been negligently dropped into my oil filter cup. The certified ****** mechanic discovered this and removed the object, which made the noise much quieter. The technician concluded that this object caused the timing to jump and that chain damage/engine damage is present. ****** advised that I take the car back to where I received my last oil change (Take 5 Oil). I have sent countless emails, made countless calls, put in countless amounts of customer service desk tickets, and no one at Take 5 Oil is willing to help me or acknowledge their wrongdoing. I've even driven to that particular location and they've been extremely rude to me and unwilling to help. Please assist me during this rough time. My 2010 ****** Camry is my only vehicle and my car has been damaged, due to the negligence of Take 5 Oil Change. ****** has given me pictures, reports, and the actual objects that were found. I have all the proof needed to show what damage has been done.Please help. I can be reached by email at *********************** or by phone at ************.

  Business Response

  Date: 08/10/2022

  This customer contacted customer service 2 times, once by phone on May 12th at 11:17AM, The voicemail left by the customer created case #**********, ******** service agent ***** called the customer back at ******* on May 12th and left a voice mail to call her back. (see below). Any time a voicemail is left with customer service a ticket is automatically created, we only have one case on file for voice mails from this customer.

  ***** Correa TAK-268566 May 12, 2022 at 11:43 AM Internal note - called LVM for return call @ 11:35 pm

  The customer also submitted a case through our web site on May 11th, Case #TAK-268476 was created, ***** worked this case as well and the issue was sent to the district manager and shop manager of shop #*** in *********** **.

  From: ***********************
  Sent: Friday, June 10, 2022 7:11 AM
  To: Take 5 *************************************************************************************************************************************************************************** <****************************************************>; *************************** <*************************************>
  Subject: TAK-268476
  
  Good Morning ,
  
  ******** contacted customer service with issues after service at shop # *** on 02/25/2022 , customer states he has an issue and needs to speak with a member of the management team at this shop . ******** states he has tried to resolve with the shop but they refuse to call him back for resolution .
  
  Please contact *********************** ************** as soon as possible to rectify this situation .
  
  I have attached his invoice for refence .
  
  Thank you ,
  
  ***********************

  Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues

  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 07/09/2022 Amount Paid; $61.96 Ticket #***** Service paid for: Oil change Took vehicle in for standard oil change. Next day, oil puddle was found under car, returned car to Take 5 location on 07/10/2022. Manager " *******************" allegedly fixed and verified drain plug was "nice and tight/ no leak" as written on receipt per my request. After this visit my vehicle was still leaking oil, email was sent 07/14/2022 to Jace-no response received. I called customer service line on 07/14/2022-no response received/left message. My wife and I returned to Take 5 ************ location on 07/22/2022 as my vehicle was still leaking oil. As evidence written on receipt on 07/22/2022, ******************* "replaced drain plug and gasket". Upon arriving home, oil is still leaking, now at an increasing amount. 07/23/2022 I called and spoke with Jace. He informed me that he would order an O.E.M Plug and notify me when it arrives. I called Jace 07/26/2022 to check status of order-no response/left message. No communication has been received from Jace or anyone at this location to me in response to the status of the part. My vehicle is still leaking oil.

  Business Response

  Date: 08/10/2022

  I have contacted shop #*** in ************ ** to get a status on this OEM Part that was ordered. I cannot respond to this complaint with a resolution until the shop responds to my email with information about this customer's case.

   

  The shop manager or district manager will contact the customer to provide status on the part and coordinate the replacement/repair today (8/10/2022)

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/22/21 I went to Take 5 oil change located in ************, ** on MLK drive. On 6/26/21 my oil light came on and I figured they had forgot to reset a sensor. My car started driving funny, seemed like it couldnt catch up with itself. (A 2021 ***** Tahoe) so I pulled into an alternate Take 5 oil change place and ask them if somethings wrong. They check my oil immediately and tell me theres less than half the amount of oil that should be in my suv. They filled it up and were shocked and told me to contact the location I went to a few days ago. I did. They offered me no apology or explanation except for well its fixed now so what do you want? I drove my suv for 4 days with hardly any oil in it. My brand new 2021 Tahoe. Colten, the district manger would not offered me any information or a refund. I have calls Take 5 corporate multiple times and never receive a response. They even charged me for $26 more oil the first time I went, which totaled to be a $120 oil change. I had to take my car to the dealership to see if it was okay and We still wont know what damage has been done until it happens. I want my money back this took up two days of time and aggravation with absolutely no response from Take 5 at all.

  Business Response

  Date: 08/04/2022

  We do not have a oil change service on file for a customer  at shop #*** in ************ ** under ************************* from 6/26/2021 or 6/26/2022. The district manage of shop #*** is not Colten. I would need more information from the customer to investigate this claim

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer states 7/21/22 she took her vehicle in for an oil change at the ****************, ** location. When they changed the oil they pinched some wires with the oil filter. This caused the camshaft system to go haywire. Oil was spraying out of the oil filter. The consumer states while she was there the business got her vehicle towed to ********** ********* called Take 5 and told them the damages were caused by the oil change. Take 5 told the consumer they would reimburse her for the repairs to the vehicle, which cost $160.00. The consumer had to call off work which cost $230.00. She also had to get a rental, which she got from Uhaul because the rental car place was closed, the total was $179.00. She called the business and they told her they aren't reimbursing her for missing work or for the rental and they only offered to cover $50.00 in repairs.

  Business Response

  Date: 07/28/2022

  Take 5 shop #*** has refunded the customer for the repairs to her vehicle.

  Case #TAK-276070 was opened to refund the customer ******

  Case#********** was opened to refund the customer ******

  ********************** does not reimburse for time off of work. A request has been submitted to the district manager to reimburse for the rental car.

  We have covered the cost of the repairs to this customer's vehicle.

• Initial Complaint

  Date:07/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife took her vehicle to a Take 5 location (*********************************************************** *****) for an oil change service. During the service, she noticed that several technicians were looking under her hood with flashlights, but she was never notified of any problems. When she arrived home, I noticed that her coolant reservoir cap was missing, which leads me to believe the technicians lost it and were attempting to find it. If this was the case, they should have owned up to their mistake and worked with us toward a resolution. After I noticed the cap was missing, I decided to check her tire pressure and oil level to ensure the rest of the service was completed properly. Unfortunately, one side of the vehicles tires were inflated to 40psi while the opposite side was at 32psi. This is NOT the proper tire pressure for this vehicle.I called the location about having the reservoir cap replaced, but I can never seem to reach a manager. I called their customer service line, which was initially helpful, but my efforts stalled out once they found out I moved away from the service center. I requested the cap be shipped to me, but I not received confirmation this will occur. At the moment, I cannot reach anyone from Take 5 about replacing the cap, and I no longer have any resources to secure a replacement due to their negligence.

  Business Response

  Date: 08/04/2022

  The customer contacted customer service on July ********* to advise of the service issue encountered at shop #***. **************** opened case ********** and escalated to the shop manager and district manager. **************** received a response form the shop the the cap was ordered and when it came in at ****** they would get the cap and call the customer. See below

  From: ********************** Shop *** <*********************************************************>
  Sent: Tuesday, July 19, 2022 3:37 PM
  To: *********************** <**************************************************>; ******************* <*******************************************>
  Subject: Re: TAK-275599
  
  Hey Amber, I ordered **** a new reservoir cap it will be at ****** in the morning. My Assistant ********************* will pick it up and call the customer to come have it replaced at his earliest convenience. 

  Please have the customer send an email to customer service manager ******************* and he will refund the customer for the oil ********************** and reimburse the customer for the coolant reservoir cap.

  Please email **** at ************************************** please reference BBB Complaint ********. We were unable to locate an invoice for service by the customer phone number and First & Last name. We will need the invoice to assist with the refund/reimbursement

  Customer Answer

  Date: 08/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29th 2022 I went in for an oil change at *************************************** in ******** ******* for my 2014 **** Fusion SE. My skid plate/splash guard was not put on correctly and partially came off while driving, went to check and the screws were basically falling off. I could not make it to the same Take 5 location and had to stop at my closest Take 5 location ******************************************************** to get the skid plate completely removed. The manager there was very helpful and told me that he would get in touch with his district manager to get this resolved. Weeks have gone by and we have received no calls. I have been calling Take 5 for weeks now and the manager there says he has gotten zero response from his district manager. Extremely unprofessional. Service #: *****

  Business Response

  Date: 07/25/2022

  It appers the customer did not contact corporate customer service about this skid plate issue. I opened case TAK-276396 and escalated to the district manager so he can review this with the shop. A manager will contact the customer at *************

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/28/22 got my oil change at Take5, most expensive option, and started having problems ever since. Noticed they put too much oil so had them look at my car and the store manager started blaming my starter when i had no problems before the oil change. I had them take the excess oil out, and i then reached out to the district manager about my horrible experience. He stated that i would get a refund within 3 to 10 business days. July 1st i reach out to him again to see why i havent received it yet and he states that it looks like it was never put in and that he would do it then. July 16th i reach out AGAIN and he states hes in a meeting and would call me back. July 18th now and i havent been called back, no answers to my customer service tickets about this and the DM states that hes waiting on the finance department now. Almost 2 months later and im still getting the run around and now customer service wont even accept my chats or calls or answer back to my tickets. This is beyond ridiculous, even after being so understanding and respectful i get treated like this. Making it worse when they could of just gave me a cash refund at the location in the first place.

  Business Response

  Date: 07/25/2022

  The shop submitted a refund for this customer in case #**********

  a refund for $95.91 was sent to Dilan Rice - 115 *********************************************************** 32304

  Check # ***** - Check was sent to the customer on 7/20/22

• Initial Complaint

  Date:07/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the store location 520 2022 at 3:05 PM to do an oil change and lupe *** guys doing the service was rubbing my airbox back into my car and when I got home the air box is damaged and the crossbearring metal bars are damaged I called the store they're hanging up on me they're not giving me the manager they're not trying to resolve this I've contacted the corporate office I need my car fixed I want the damages I don't want them fixing it because they already damaged my car they need to pay for my car to get fixed

  Business Response

  Date: 07/13/2022

  This customer contacted corporate customer service in June concerning this issue. The shop advised the issue was taken care of and the customer is aware. See email below sent to corporate customer service on June 22nd

   

  From: Take 5 Shop 430 <*********************************************************>
  Sent: Wednesday, June 22, 2022 11:09 AM
  To: ******************* <**********************************************>
  Subject: Re: TAK-269571
  
  good morning 
  
  i reached out to customer  the air box was not closed properly and we ordered him new clips for air box they have not come in yet. customer is aware and is up to date on situation 
  
  ***************************
  Shop Manager Shop 430
  ************

  Customer Answer

  Date: 07/14/2022

   
  Complaint: 17536667
  
  I am rejecting this response because:
  It's more than clips the crossbars are broken too  your company is a joke don't insult my intelligence because I'm young we'll see you in court 
  Sincerely,
  
  *************************

  Business Response

  Date: 07/25/2022

  Please have the customer return to the shop that serviced the vehicle. We have nor information on file that there was additional damage to his vehicle. I am not clear on what "Cross bearing metal bars" the customer is speaking of. The shop will need to complete a claim inspection form and document the damage the customer is speaking of. All claims for damage must be documented at the shop and approved by the district manager.

  The customer will need to return so we can document the damage he is speaking about

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get oil changed. My skid plate was not put on correctly. Went back they said it was their fault then said it was not. Went to Buick dealer to repair skid plate. They confirmed it was the fault of Take 5.

  Business Response

  Date: 07/06/2022

  Please have this customer send the repair invoice from Buick to - ******************************************

  Please have the customer reference Complaint ******** and direct the email to the attention of *******************.

  The customer service team will resolve this issue

  Customer Answer

  Date: 07/07/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have not had it repaired yet. It is still yn the trunk where Take 5 employees pit it. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was at the location in ******************************* in *****, ******* in 2021 for an oil change on my brand new 2021 ****** Corolla Hybrid and the person changing the oil neglected to put the splash guard back on; it costs over $200.00 for a replacement. I called the establishment at the location and the guy who answered the phone got smart with me, then hung up, and just laid the phone down without answering when I called again.

  Business Response

  Date: 06/24/2022

  Customer complaint is not clearly stated. Will need additional information to respond to this complaint. What location did this customer have the oil ********************** service? We have 8 Take 5 oil change locations in ***** **. (See location list below) I could not locate an invoice under customers telephone number or first & Last name. Please provide the **** of the vehicle, the location in ***** the vehicle was serviced and the date of the service so this complaint can be properly investigated.

  
  3680 ***********************. ***** ******* 34470
  3680 ***************** Road ***** ******* 34470
  2425 ****************************************************** 34471
  6225 *********** ***** ******* ********************************************************************** 34471
  2162 *********************. ***** ******* 34470
  8572 ************** ***** ******* 34472
  3215 ********** ***** ******* 34475

   

  Thank you

   

   

  Customer Answer

  Date: 06/25/2022

   
  Complaint: 17474820
  
  Excuse me, but the address is in the complaint, in the very first sentence.  "Was at the location in ******************************* in *****, *******..."

  As far as actual date, I am unable to locate it right now, and just know it was last year; I drive a 2021 Hybrid, that very rarely needs an oil change, because mostly it is running on battery, and I just personally did the third one last Wednesday at a little over ****** miles.

  Honestly, the business should have just called me when they realized it wasn't put back on my vehicle, knowing darn well I wouldn't know until next oil change.

  You had one job, just one job, and you screwed that up.
  
  Sincerely,
  
  *****************************