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Business Profile

Online Retailer

www.thelampstand.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here are the details of the transaction I am complaining about"Order #******** Placed on January 4, 2023 Full advanced payment made in the amount of $165.91 This is for a Heartfully Yours Christmas Ornament - preorders are common to reserve items.The ornament is: HeARTfully Yours Scarecrow The business does not respond to emails. Phones are no longer in service.If the item can't be supplied, I want a full refund.

  • Initial Complaint

    Date:09/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered April 3rd 2013 from The Lampstand *********************** "******* the Witch" and paid $66.30 US plus $12.95 shipping **. Delivery was to my ** residence ***********************************************************************. I've called in May and June and left messages. Now their number is out of service due to their upcoming move. No other info is available. Please help me...I am a widow and a senior .******** soo much *********************** **************

  • Initial Complaint

    Date:05/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 *************** Swan Creek candles from the Lamp Stand on February 19, 2023 because we love their scent. When I received them you could not even smell them when you opened the jars. I decided to try to burn a couple for several ***** to see if they improved after burning but they did not. On March 2, 2023, I called ************** to ask about their return policy. I waited on hold for over 10 minutes and was finally asked to leave a message. I never heard from them so I called again on April 10 and spoke to **** who said they may have just been a bad batch and I would receive a $40.80 credit for the 2 that I had not used. I should see the credit within 48 hours. I have received no credit and have left multiple messages at that same number (after a 12 minute hold each time) to find out why there has been no credit.

www.thelampstand.com is NOT a BBB Accredited Business.

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