Reviews

Review Details

• Review fromZmarion B

  Date: 04/01/2025

  1 star
  I recently bought a Iphone 15 pro which was proven lost from *** after 2 investigations which they said they would reimburse me a refund on their behalf but they were required to email the shipper (plug tech) a request for documents to process my refund. Plug Tech has done nothing to help, me and *** has tryed multiple times to contact plug tech to respond to the sent email. *** is literaly trying doing all they can to make things right but this shipper is just ignoring everything. Im literally down ****** right now because of plug techs effort in support.

• Review fromSharhonda G

  Date: 12/02/2024

  1 star
  I ordered two iPads for my children for Christmas. My package was never delivered to me. *** has been trying to reach out to plug to no avail. I have emailed and sent in request for someone to call me and I have not been compensated, no one has bothered to call me and I have not been reimbursed. I will make it my business to make sure this company gets a bad review every chance I get concerned my hard earned money going down the drain that was supposed to be gifts for my children. This company will take your money and leave you high and dry! Im very disappointed and hurt by this experience. And I will not stop coming for this company until I reimbursed for my purchase that I never received. This company doesnt even have the decency to provide contact numbers. My advice is to never buy from this company unless you want to be completely SCAMMED AND STOLEN from!

• Review fromManuel M

  Date: 01/14/2024

  1 star

  Manuel M

  Date: 01/14/2024

  I recently purchased a MacBook Air 2017 and an Apple Watch Ultra from PLUG. Regrettably, I have encountered some significant issues with these products. The MacBook Air is experiencing a problem with dislodging keyboard keys, and the Apple Watch Ultra is unresponsive. I am keen to find a resolution to these issues as soon as possible. If they are not addressed, I may consider ******************* for acquiring these products. In an update, I have already had to repurchase a different version of the MacBook Air, specifically the M1 model, directly from Apple. Moreover, I find the return process provided by PLUG to be unsatisfactory. In light of these complications, I believe a refund is warranted. I intend to pursue this matter until a satisfactory resolution is reached. I hope this situation will prompt an improvement in the company's integrity and business practices.

  Plug

  Date: 04/22/2024

  Thank you for reaching out and expressing your concerns about the MacBook Air 2017 and Apple Watch Ultra purchased from us. I am truly sorry to hear about the issues you have encountered with these products and the dissatisfaction with our returns process.
  Please be assured that we have already processed a refund for as a part of our commitment to resolve this matter swiftly and fairly. This step is in line with our goal to ensure that all our customers are satisfied with their purchases and the service they receive.
  We take your feedback seriously and are currently reviewing our return process to enhance our customer experience and prevent such situations in the future. We are committed to improving our integrity and business practices, and your input is crucial in guiding these improvements.
  If there are any further actions we can take to assist you, or if you would like to discuss this matter further, please do not hesitate to us at plug.tech. We value your business and are dedicated to making sure that your experience with our company is positive.
  Thank you again for your feedback, and we hope to regain your trust going forward.

• Review fromMichelle G

  Date: 01/03/2024

  1 star

  Michelle G

  Date: 01/03/2024

  I wish I could give zero stars. Purchased a $50 gc for a Christmas gift on Dec 20, 2023. As of today- Jan 2, **** still no gc. All my order says is order placed. There is no phone customer support. Emails go unanswered and the chats they're just as bad. So now I'm out $50 and a gift which I have to make good on. Plug= SUCK!!!!

  Plug

  Date: 04/03/2024

  I'm truly sorry for the inconvenience and frustration you've experienced. While we have issued a refund for the delayed gift card, I understand that this situation has been far from ideal, especially given the significance of your purchase as a Christmas gift. We recognize the disappointment this has caused and are sincerely apologetic that our service did not meet your expectations or our standards. We are continuously working to improve our customer support channels, including email and chat responsiveness, to ensure that your future experiences are vastly improved. If there's anything more we can do to rectify this situation or if you have any further concerns, please don't hesitate to reach out to hello@plug.*****. Your feedback is invaluable to us as we strive to better our services and customer care.

• Review fromRicardo G

  Date: 12/29/2023

  1 star

  Ricardo G

  Date: 12/29/2023

  I have been trying for days to get help with my order, their ApplePay api which collects the data to then create the order and then submit payment to the issuer swapped my billing and shipping address in Shopify so my order got shipped to ******* instead of *****. I immediately saw the error and have been attempting in vain to get help. After emailing folks even at the top, calling the number listed on my bank statement, and attempting contact through social media, my order was still shipped with the mistake two days later. I needed this watch to track some medical issues through an app that reports the data to my doctor. *** Im out $300 and Ill never see the watch. I would have been completely ok with a cancellation which is well within their capabilities with the order management system and the card processing software they use, but they were of no help whatsoever.

  Plug

  Date: 04/22/2024

  Hey *******,

  I apologize for the inconvenience you've experienced due to the shipping error and our subsequent handling of your issue. It's clear we have not met the level of service you deserve, especially considering the importance of your order for medical monitoring.
  We are currently reviewing the situation and our internal processes to better understand how this occurred and to prevent future errors. I appreciate your patience as we work through this.
  Please feel free to reach out directly at ********************************* and our team would be happy to look into this.
  

  Best regards. 

• Review fromZACHARY H

  Date: 12/06/2023

  1 star

  ZACHARY H

  Date: 12/06/2023

  i ordered a applewach se and never received it so i am trying to take legal action if i dont get a refund in 7 days

  Plug

  Date: 04/22/2024

  Thank you for reaching out. According to our records, the Apple Watch SE you ordered was delivered to the specified address. Our team reached out about this but never received a follow up.  Additionally, we see that you have placed four additional orders with us since receiving your watch.
  We are committed to ensuring the satisfaction of all our customers. If there are any discrepancies or if you have further questions, please do not hesitate to contact us at *********************************. We are here to help resolve any issues you may have and to ensure that all your orders with us meet your expectations.
  Thank you for your continued business, and we look forward to assisting you.
  Best regards,

• Review fromNatallia P

  Date: 12/06/2023

  1 star

  Natallia P

  Date: 12/06/2023

  Bought a phone with them in good condition, stopped working within a month. Tried to contact customer service, to which they told me the internal team would contact me and send me a return label for them to fix the device. It's been a week and no email whatsoever. I contacted them again several times, said the same thing, and this time the customer service associate did not close the chat, so that I couldn't reach out for another associate. I don't care that they are busy with holidays, good businesses don't ghost their customers whenever there is an issue, so don't buy from them if you have doubts, you will certainty not be able to get back to them if there is something wrong. I really hope the guy who works at plug stops posting on tiktok and works on the customer satisfaction.

  Plug

  Date: 04/22/2024

  I apologize for the issues with your phone and the delay in our customer service response. It's clear we missed the ***** and we would be more than happy to resolve this if it is still unresolved. 
  Please contact us directly at ********************************* so we can resolve this promptly. We value your feedback and are committed to improving our service.

  Thank you for your patience.

• Review fromMarti S

  Date: 10/24/2023

  1 star

  Marti S

  Date: 10/24/2023

  I am in the process now of trying to get a response from Plug about an Apple Pencil 2nd *** that I purchased and now need to exchange for a 1st ***. I have emailed them at the @hello email they provided on the website and through the "Contact Us" portal. I have yet to hear back from the company. All I want is an exchange. When the product was delivered and I realized I had ordered the wrong pencil, I immediately went to the website to request an "exchange" and got the message that my purchase was "ineligible" for a refund. Their website clearly states that the buyer has 30 days to be completely satisfied with their purchase or they can return or exchange the product. Right now, they get 1 star for lack of communication and false advertising about the return/exchange policy. They could have increase the number of stars I give by just fixing this problem. Quickly. Do Better!

  Plug

  Date: 04/22/2024

  I apologize for the delay in responding to your request to exchange your Apple Pencil. Please contact us at ********************************* and our team will be more than happy to make sure this was resolved! 

• Review fromDalia V

  Date: 06/20/2023

  1 star

  Dalia V

  Date: 06/20/2023

  I would rate this a 0 star if I could. Ordered a MacBook $400. Came not working and broken charger. Says it has 30 day return doesnt allow me to return on website. Reach out to the company its a never ending loop hole of not recieving the help I need. Now Im down $400 with a broken computer.

  Plug

  Date: 09/20/2023

  Thank you for sharing your feedback with us. Your input is invaluable as we continuously strive to improve. We're genuinely sorry for the inconvenience you faced with your MacBook and are committed to resolving this issue to your satisfaction.Regarding the return process, we would like to clarify our procedures. We do indeed offer a convenient return option through our website, which is designed to streamline the process for our customers. It's meant to generate a return label automatically, but we understand that technical hiccups can occur. We apologize for any frustration you may have encountered while using our online portal.Upon reviewing your case, we found that you reached out to our team on 6/19/23 to initiate the return process. At that point, we guided you toward our online return portal, which is usually the quickest way to initiate a return. We understand that you experienced issues with the portal on 6/20/23, and for that, we extend our sincere apologies.To ensure your experience is as smooth as possible, we promptly provided you with a prepaid return label on 6/20/23, allowing you to ship the device back to us for either a refund or replacement. Your patience and cooperation during this process were greatly appreciated, and we did our utmost to assist you during this period.It looks like we were able to rectify this situation and shipped you a replacement.

• Review fromAlma R

  Date: 06/11/2023

  1 star

  Alma R

  Date: 06/11/2023

  plug.tech is a total scam! I paid $300 for a phone and it went dead the next day. When I contacted customer service, they just had automated messages and weren't any help at all. I ended up having to purchase another phone from Shopiosx.com which is much better quality and more reliable. Avoid plug.tech at all costs!

  Plug

  Date: 09/20/2023

  We sincerely apologize for the negative experience you encountered with your purchase. Your feedback is crucial to us, and we are committed to addressing your concerns. We are having trouble finding an order under the name and email you provided. Our customer care team is available 7 days a week if you have any questions or concerns at *********************************.