Business Profile

Brewers

Anheuser-Busch Companies Inc

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Complaints

This profile includes complaints for Anheuser-Busch Companies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

176 total complaints in the last 3 years.
33 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have an offer for a $10 rebate which requires 2 proof of purchase receipts and UPC bar codes. I have supplied all of these numerous times and they keep replying that I have not submitted one or the other. I have answered their emails with these proofs more than once and they keep denying my submission.
Business Response
Date: 03/31/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 04/01/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

**** *******
Initial Complaint
Date:03/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A rebate was offered under the following stated terms:Code: AB-8880 Description: Get $20 back via rebate on the purchase of $50 or more of Groceries with the purchase of two (2) 12-packs or one (1) 18-pack or larger of any Bud ***** or Budweiser product.Limit: 1 Purchase Dates: 2/10/2025 to 4/30/2025 Submit By: 5/14/2025 Valid in: **, **, **, **, SC, TN ******************* Get $20 back via rebate on the purchase of $50 or more of Groceries with the purchase of two (2) 12-packs or one (1) 18-pack or larger of any Bud ***** or Budweiser product. Paid via Bud ***** prepaid digital Mastercard. Under these terms I purchased a 24 pack of ********* on February 24, 2025. Over $50 in groceries were also purchased, as needed for the $20 rebate. The receipt for the purchase, as well as a photo of the Budweiser UPC, were submitted electronically to the following website:******************************************* All terms of the stated rebate were completed by me, in good faith. The ************** however, informed me that my rebate did not pass their audit process. After multiple calls to the ************* attempting to receive specifics on this audit process, I have finally received an email stating, offer code AB-8880 was not launched by ******************* directly, instead it was launched by a particular store and for this reason, this submission did not pass audit process. This explanation lacks credibility as this is a manufacturers rebate. I fail to understand how this is not consumer fraud as the terms of the rebate are clear and were not honored by *******************. I have included a copy of my purchase receipt proving the validity of my claim. Thank you for any help you can provide.
Customer Answer
Date: 03/31/2025
Email from *************
Business Response
Date: 03/31/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AB-8825 Purchased Qty 5 allowed on Rebate AB-8825 which reads in the description: Description: Get $5 back via rebate on the purchase of one (1) 24-pack or 30-pack of Bud family product.Limit: 6 Purchase Dates: 12/26/2024 to 2/19/2025 it was a mixture of bud light and Budweiser that equaled up to 5 cases purchased all on 2/19/2025. So far only 3 (Budweiser 24 packs) The 2- 24 packs of bud light appear to have been accepted! These 3 were Denied for the following:"Unfortunately, we could not honor your request due to the following reason(s): Invalid Brand Purchased"I purchase ********* for the rebates only! I may stop consuming ********* again. This happens way too often!!!! Its a waste of my time filling the rebates out and responding to BBB, BBB's time, *********'s time. for what $15.00??????? **************** is no help and cant understand them so now i just skip customer service and go to ******************** to try and get results!I would also like to add I filled out 5 more rebates on rebate AB-8825 I hope not to have any problems with this one, however this rebate sent virtual rebates! Very very very hard to spend anywhere! had i known that they were virtual i would not have purchased! This should be changed!!!!! Documents uploaded.I get times are tough and good employees are hard to find... But this is unacceptable!!!!
Business Response
Date: 02/21/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 03/02/2025
business Sent message letting me know they will send a check within 2-3 weeks. Unfortunately, My deadline with BBB expired! with the late respond with the business. I was not able to reject the BBB's decision!
Customer Answer
Date: 03/27/2025
This is happening to often and its getting out of hand. 3 rebates rejected again! I just got done with a complaint on here a few weeks ago! Purchased Budweiser on Rebate AB8839 24 pack purchased. Like last complaint they said It was the branding! Tired of having to go through this ever time i submit a rebate!! This needs to be addressed!!!!
Business Response
Date: 03/28/2025
Anheuser-***** was contacted by consumer on March 25th and assisted consumer on March 26th, but our team will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 04/01/2025
Complaint: 22969923

I have reviewed the business' response and am rejecting it because: Have not received the latest business check for rebates not accepted. This happens on all the rebates i submit! anymore. I am afraid to send in anymore at this point!

Sincerely,

***** *******
Business Response
Date: 04/03/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:02/04/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/18/2025 Submitted a Rebate claim for a promotion through ******************* online platform, ****************. promotion was for $18 if $50 groceries were purchased. I purchased $54 of groceries plus a 24 pack of Budweiser for a total of over $80. I read the promotion thoroughly and made sure the grocery items satisfied the promotion. Receipt and upc code were submitted with my personal information through the mybeerrebate website immediately after purchase. On 1/21/25 I received an email stating an audit found my purchase did not meet the criteria for the promotion. I would not receive my $18 rebate. I called a phone number listed in the email and was told they had the receipt and upc code, they did meet the criteria and another department would review and get back to me in 7 to 10 business days. I did not hear back on the promised timeframe. I called the same number on 2/4/25 and was told I the company would not be reviewing my submission and I was out the $18 I was owed for my rebate. I usually drink another brand of beer and would not have made the purchase if not for this rebate offer. They had a prospective customer but will not until ******************* resolves this issue by providing the $18 rebate and an apology for the error on their part.
Business Response
Date: 02/05/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 02/05/2025
Complaint: 22900468

I have reviewed the business' response and am rejecting it because: although the business states they will reach out to their rebate partners - a rebate has not been delivered yet. I do hope to hear back from their rebate partner and will happily be satisfied when I am either provided the rebate I feel I deserve or the company can provide a valid reason why I do not qualify for the rebate.

Sincerely,

****** ********
Customer Answer
Date: 02/05/2025
Hello,
******************* sent an email and has apologized about the mistake. They are mailing a check to cover the $18 rebate. I do feel this resolves the complaint and I am now satisfied.
Thanks for the assistance of the better business bureau,
****** Thompson
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sat 1/18/25 I did take part in Rebate AB 8898 WHICH was $5.00 back for a 12 Pack of Michelob Ultra Beer . I submitted everything I needed (Copy of the *** and the Store receipt and a tracking number ********** for the rebate) up to 2 times for this offer of $5.00. On 1/21/25 the pre paid card for $5.00 was sent to my email on this date. However the card DOESN'T work. I've tried the card several times on different websites the card won't be accepted, even though when I look at the balance it states It still has $5 on it, but it wont work anywhere. I've attached photos for the store receipt, the **** The rebate tracking number. I've also included screencaps of the pre paid card along with screencaps showing there is still $5 balance on the card. I've also included screen caps showing that the card has been declined when I tried to use it several times. Can you please just sent me a check in the mail for $5.00 for the rebate as the card won't work. I feel I've completed all the steps for the rebate but still can't enjoy the $5.00 I was supposed to be getting back. Please if you can help me
Business Response
Date: 02/03/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Initial Complaint
Date:12/30/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to speak to the Director or VP of the rebates department. I have 6 rebates that were errantly denied. I emailed the rebates team at least 20 times, nobody will explain why it was denied. Then I was told to call their customer service at ************ and ask for a supervisor. The first representative said they were transferring me to a supervisor and then hung up on me. So I called back AGAIN, I was put on hold for 15 minutes and never transferred to a supervisor, I was transferred to another agent. That person then transferred me back to the rebates department AGAIN. After an hour, I finally got ahold of a supervisor who would not explain why the rebates were denied. I asked to speak to her boss, but she just put me on a permanent hold and never came back. I wasted an hour and 10 minutes on hold with your company. Is this how you treat your dedicated customers who solely drink ***** light? I have done rebates with your company every year and I know that I submitted the correct information. You can't just deny a rebate and not provide an explanation. There is clearly some sort of error on your end so I want to hear from the head of this department. The only thing I can think of is that my ex-fianc (who now lives in a VRBO), submitted the liquor receipt, but then emailed your company within just a few minutes and asked for the rebates to be cancelled because I was going to submit the rebates, instead of him. So if the issue is a duplicate receipt, that's not accurate because he asked for it to be cancelled and your company never cancelled it. Your rebates department screwed up my rebate 2 years ago as well and I had to spend a ton of time getting it corrected. I look forward to hearing from the leader of the customer service department. The rebate numbers are:1. ********** 2. ********** 3. ********** 4. ********** 5. ********** 6. **********
Customer Answer
Date: 12/31/2024
after sitting on hold for almost 2 hours, I finally spoke to a manager (****). She said my rebate was denied because I used the same receipt six times. The receipt had 12 cases of ***** Light on it. And the rebate allows for SIX rebates in 2024. Nowhere in the rebate terms did it say that it required six separate receipts for each case. Additionally, I do this rebate every year and purchasing the beer on ONE receipt has never been a problem. So it is clearly an error on Anheuser ******* end.
Business Response
Date: 01/02/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 01/02/2025
Complaint: 22747240

I have reviewed the business' response and am rejecting it because they haven't solved the issue yet. Still waiting to hear from the Director or VP of that department.

Sincerely,

Christie ****
Business Response
Date: 01/03/2025
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 01/06/2025
Complaint: 22747240

I have reviewed the business' response and am rejecting it because I am still waiting on the check. Somebody did contact me and said a check will be mailed to me. This complaint needs to remain open until I receive that check. Thanks.

Sincerely,

******** ****
Initial Complaint
Date:12/26/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Company of Michelob Ultra no longer gives out rebates form. The company now wants you to scan the ** to get rebate and when you do scan and try to fill out form online with barcode and receipt will not go through because of the ** code is not accepted. Twice now I have gone to different storesFamily Fare and Meijers with a total of (6) 24 packs and I had lost out on $30.00 rebate. The first time I reported to the company they stated they would send me my rebates of $20.00; they never did and stated I was denied even though the customer service that contacted said they would..(Look in the records, ************ have the emails.). This is a scamthe company is not following through with their advertisementso technically this is considered false advertisement. This company needs to be looked in to!
Business Response
Date: 12/27/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 01/01/2025
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

****** *****-****
Initial Complaint
Date:12/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
filed 3 rebates for budweiser beer 18 pack all of them said LIMIT EXCEEDED
Business Response
Date: 12/23/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our rebate partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT. This week we are closed Tuesday the 24th and Wednesday the 25th for the holiday.
Initial Complaint
Date:12/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 29 I received an email that I won the grand prize in the Ultra Courtside Sweepstakes. I sent the requested information within the proper time. I got a follow up email stating that they wanted to provide next steps, but I have not heard anything since. I tried e-mailing several times and heard nothing back. I found out later on a website that several people that had won in this contest didn't hear back from them or get their prize, and that one lady went to the BBB and was able to get her prize. I didn't want to do this, so I e-mailed the company through their website to try to get it cleared up and that was on 11/14. They responded stating that they were waiting on their promotions team to get back to them, it has been over a month and I still have not heard. I just want what I should have received from this contest. I don't think it is fair that they have a contest and don't give out the prizes, that seems like false advertising. I am not even sure what prize I should have won but via the contest rules I felt I won the grand prize in the timeframe of courtside tickets to a game of my choice. I would like the company to fulfill the prize. If there was some glitch than they should have been able to come back and say something. They have choosen to be silence and I don't want this to keep happening to people.
Business Response
Date: 12/16/2024
Anheuser-***** will reach out to the consumer and apologize for their experience. We will also work with our promotion partners to see how we are able to rectify the consumers issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.
Customer Answer
Date: 12/16/2024
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution, as long as the company does resolve it as I have also reached out to their promotions partner.

Sincerely,

**** ******
Initial Complaint
Date:11/25/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I won a sweepstakes Kona Acts of Aloha Sweepstakes. My contact person was ******* *******. I received a gift card for **** merch and was supposed to get a $200 venmo payment. I provided this information 6 times and never got a response. I contacted customer service for the missing prize and never received a response other than asking for feedback. Can you please help me?
Business Response
Date: 11/25/2024
******************* will reach out to the consumer and apologize for their experience. We will also work with our promotion partners to see how we are able to rectify the consumers rebate issue. If the consumer has any questions about their experience or wishes to reach out directly, they are welcome to give us a call at ************** and provide case number: ********. We are open M-F 11am-6pm CT.

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Anheuser-Busch Companies Inc is NOT a BBB Accredited Business.