Complaints
This profile includes complaints for Emerson's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i paid the business $7000 (half) to replace my roof and gutters. The estimate was given May 20. The initial work was done on my roof june or july. However, the gutters haven't been replaced and the roof over my deck hasn't been replaced. I've been told for over a month now that "it'll be done next week." Claim Number: PR-*******-******. Policy Number: ********** Type of Loss: Hail
Business Response
Date: 09/18/2024
Dear BBB,
It appears the claimant has launched his complaint against the wrong company. Emerson Electric Co. is a technology and software company that provides various solutions for customers in industrial, commercial, and consumer markets in the ********, ****, ***************, ******, and ******; it is not a Home Improvement business. Please, remove this from Emerson's profile and have the claimant resubmit to the correct business.
Additionally, please advise when this mistake is corrected.
Thank you,
***** ********
Business Response
Date: 09/18/2024
Dear BBB,
Please see below for contact information that was not included originally. Feel free to reach out, if you have questions or need additional documentation.
Thank you,
***** ******** | Legal Assistant, Litigation
Emerson | *******************************************************************************************************************
T + ************ | F + ************ | M *************
***************************************************************************Initial Complaint
Date:02/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an Emerson ***** **** ********* four years ago. I noticed that it wouldn't always be connected to the internet... I would just reconnect it when I was around, yes it was inconvenient , but I didn't think much of it. We travel quite a bit thus the reason why I wanted to ensure our home had heat as we live in a colder climate and did not want my pipes to freeze. Michigan just had another ice storm once the power and internet was restored I wanted to check on my heat. No connection... all my other WiFi devices had reconnected except for this thermostat. Our home is a smart home so we talking many many wifi devices that are running and reconnect without issue, **** my refrigerator even connects to my WiFi. I called the ***** tech support (talked with ****) find out if there was an update or something on my end I could do to deal with this on going connection issue. The tech told me I had to reconnect it by manually reconnecting the WiFi connection. I told him that I was over 1200 miles away from the device and he told me that is the only was to reestablish the connection. I asked what is the purpose of having a connected WiFi thermostat then and he replied that is just how they work. Well, I several friends and family that also have WiFi thermostats and don't have these reoccurring issues. This Tech then on to tell me that my router is detecting my device as intruder and is probably blocking the reconnection. I have ******* and ALL other devices reconnect so I don't believe that it the problem.Business Response
Date: 03/01/2023
The customer's thermostat was no longer in warranty window, which is why they were originally declined a replacement unit. We have reached out to the customer and offered a one time customer accommodation replacement. The customer was satisfied with the resolution.Initial Complaint
Date:05/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint deals with a defective product that is 2 1/2 years old Sensi WiFi ***********************, made by Emerson Electric. Sensi Support Case ******** [ ref:_00DC016udq._5003b1fDRck:ref ]. This product carry's a 3 year warranty. My Sensi Emerson Thermostat went out (dead) 2 weeks ago on the 12th of May 2022.It was purchased through my ComEd Marketplace Team and sold by *************** Group on Dec. 16, 2020. This was an online purchase and installed by me as a DIY project. It worked without fail for 2 1/2 years. At that time I was asking for an RGA # and address to send the defective thermostat to be covered under the manufactures warranty.I have sent 9 emails to this company regarding this issue. In short they want me to troubleshoot their defective unit and will not replace it until I show them pictures of the voltages across certain wires. I realty don't think I should be required to do their work for them, 1) I'm not qualified and 2) I don't believe their warranty requires the customer to troubleshoot their ********************** for them. I had to replace their defective unit with a $20.00 thermostat made by Honeywell just to get the heat back on in my house. At this point I am so tired of this situation and will only accept a new unit to be sent to me and a call tag to have the defective unit returned at Emerson's expense.Business Response
Date: 06/17/2022
We have reached out to the customer in regards to his complaint and thermostat issue. His thermostat has been replaced and his issue resolved.Customer Answer
Date: 06/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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