We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Resort

Eagle Crest Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resort.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Eric H

    Date: 02/26/2024

    Summary: Do NOT get married here, the view is pretty, but the owners and wedding team will lie to you and then laugh their way to the bank. Even worse, they confessed to doing it to at least 5 couples a year. Due to the situation weve been put in by Eagle Crest, weve now paid unexpected additional costs for different hotels, guest transportation, and day of coordination. Our Situation: On the wedding tour they tell you that you are responsible for 90% of your room block regardless of bookings. As a young couple already paying a lot for this venue, this is a scary cost to consider at $300/night per room. Their wedding team told us "Do not worry, we can always add more rooms if needed." So, we did what any other couple would do, book low and anticipate adding rooms when they begin to fill up. 12 months before our wedding day, our wedding block starts to fill. We call E.C. wedding team and 3 business days later, we are told the hotel is full and we cannot add any rooms due to a UofM football game, this was a lie. The truth, the away team booked part of our hotel and Eagle Crest was holding their remaining rooms to charge an absurd rate to those dumb enough to pay it. After pleading with their wedding team to add more rooms to our block, they gave us half of the rooms we needed at a total of $500/night. Even though our contract clearly states the price of a home game is $300/night: "This would be a financial hit to the hotel, and we cannot accommodate your request." Additionally, E.C. *********** says how much fun this will be due to the team staying at the hotel. We could care less about fun. This is our wedding day, and it is supposed to be special. Were not here because of a football game! Solution: Stop lying to your *************** when they visit. Accommodate and communicate with your couples already on contract well before these home game situations occur and make sure they understand the situation with home games.

Eagle Crest Resort is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.