We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Incentive Programs

Chrysler Incentive Program Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incentive Programs.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a dodge journey. I took it to my garage Carroll County Auto on May 16th 2023 for a sound I was hearing. My mechanic looked it all over and found out that the CV midshaft needed to be replace as it fell apart in the machanic's hands. So the car is undriveable. The garage ordered the part and was told it would come in in two weeks. So we waited. Two weeks came and went and then it was changed to August. We again waited and August came and went. And everytime the garage called to check on the part they were given a new date the following month out. It is now January 12, **** and I'm no closer to getting my dodge journey back then I was in May when I left it. I live in the country and in the *****. I'm 25 minutes from a store and have 3 little ones under the age of 3 so I need carseats. It has not been easy for the last 8 months having no car or having to pay friends to take to places. I need my car back. i have been more then patient with Chrysler. I can't tell you the number of times we have called checking on the part. In the beginning we were told to call ************** we called this number so many times that when they heard our name they would hang up on us. I filed a compaint with the ******* Better Business as I was told that was where we should file but it turns out we were wrong and not no where with them. Since then we have been calling every once in awhile. We talked to someone in October that wants us to pay $300 to tow the car to a dealer then another $600 or more to diagnos the problem. And then the car could sit there till they get the CV midshaft. But no garantee that they would get it any sooner then my garage is. I don't have that kind of money to spend and then have the car stil sit there. We already don't know what the brakes or battery will be like after sitting for 8 months. The CV midshaft broke in the machanic's hands so it isn't driveable. We don't need to rediagnos the problem we know what it is. I need my car back this is crazy.

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Driver shaft recall had to replace 2700$ Chrysler dealerships replaced 3rd Chrysler owner Company will not help me out I was told the vin number is not on a recall List car is out of warranty Original owner 2017 chrysler 300 Need some assistance

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car is a **** Chrysler pt cruiser in mint condition with ******* miles on it. It needs a pcm that they apparently dont make any longer and if I get an after market one they cant program it because they dont have the computer to do it. So I have a car that I can use but may p*** out if computer goes at any time and I cant sell it like this. So Im out a car for my daughter and she cant even sell it to make money to buy another car. I find this ridiculous.

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Warranty/ recall brake line faulty and leaking. Chrysler refuses to cove the cost for brake service. Any time a brake line has been exposed it poses a risk of causing air in the line causing brakes to continue to be faulty. However they will cover replacing the faulty brake hose but not the service that is needed to ensure the vehicles safety. When I tried to resolve issue with Chrysler I was given the run around and a representative hung up when I politely ask for a manager. Recalls NHTSA CAMPAIGN ID: ********* NHTSA CAMPAIGN ID: *********

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased/ custom built a 2021 Jeep Wrangler Sahara Altitude. It was a beautiful car until one day I got a call from Chrysler customer service stating to bring to the dealer to see if paint was behind the hinges. I brought the vehicle in since it needed an oil change, tire rotation and brought this to the dealerships attention. They removed one of the doors and confirmed it was not painted and said this needed to get completed otherwise it could rust, bubble and cause problems down the road. I asked the service manager what to do he said call back jeep and let me know how you make out. Now I had to pay to get this Fixed out of pocket of my own money! Now no one is willing to take ownership that this vehicle was not properly built or inspected! Jeep, Chrysler customer service said they cant do anything for me. Since I brought to some place else to get the repairs done none of this I was never advised I couldnt do. Otherwise I wouldnt have paid to get the car fixed. The dealerships manager should have handled this properly. Few questions now I have that nobody seems to be able to answer. 1. I brought the car to the dealership where I bought it from! They never said hey dont worry about it we will take care of this for you nothing! It was left up to me.2. Why didnt they take care of this issue for me while i was there? When I brought it to their attention.3. Why was my car not PROPERLY BUILT FROM THE FACTORY to begin with! 4. Why was my car not properly inspected from the factor and then once it arrived to the dealership. Ive been a loyal customer of Jeep for years but this has really changed my perspective. Im looking for compensation for the work that was done and the rental car that was needed. Thats it nothing else. I should be refunded more because again I paid for a properly built car and it was NEVER built properly.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have REPEATEDLY reported the ********************* issue, multiple bilateral axle and bearings failure to Chrysler corporation with many lies told that a representative would contact me BACK for years with no contact happened

  • Initial Complaint

    Date:09/09/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/3 my 2021 jeep gladiator broke down. It is covered under warranty and per the warranty I am eligible for a loaner car which I am require to pay for upfront and be reimbursed. However there is no indication of that within my warranty in fact it ****** jeep will cover the loaner car etc. my truck will take multiple weeks to repair due to a part that is on back order. I am car less and cannot get jeep to provide a loaner which is a direct violation of the warranty.

Chrysler Incentive Program Headquarters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.