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Business Profile

Airport Parking Reservations

Valet Connections

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport Parking Reservations.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We used this company's business known as **************** or Valet Parking. When we returned to the airport and called the number provided, we only got an answering machine. I had to call back again and was put on hold. 3 follow up calls and finally the van came to the airport. It had a different name on it and was late by at least 30 minutes from our call, despite the company telling us the van had left and would be there any minute. When we tried to leave the lot, there are no employees around, the gate would not open unless we paid $5.00 extra for "options" which was not true. It would not take a credit card. Finally I called and told whoever answered that we did not owe anything more and they should open the gate. They finally did so and we left. This sure seemed like a scam to get extra money since we had prepaid and the website said that was all that we owed. (we paid for an extra day since we were a few hours past the 3 days, so we paid for 4).

    Business Response

    Date: 03/25/2025

    Hello, 

    We apologize for the inconvenience that this has caused. Customer was not charged for the $5.00 as we do not see a credit card charge in our system other than the reservation that they paid for. Customer can reach us at ******************************** and we would gladly be able to help and explain. 

    Thank you

    ***** ******

    General Manager

  • Initial Complaint

    Date:01/11/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My vehicle was damaged while in their possession. They took weeks to reply and pay the body shop. When they finally paid and and the repair was started the shop needed more parts which delayed the repair. I reached out to valet connections to reimburse me for the rental car I paid for and the manager refused to respond to multiple calls and emails. I will be filing a claim in court.

  • Initial Complaint

    Date:07/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car was parked in one spot when we left for a 10 day vacation and was moved when I returned to a dead battery.When we pulled up I noticed my hood was opened and when asked why the valet person **** would only say jump. This is after he sped into the garage where me and my family was standing. I went into the office and asked the guy at the counter what happened and why did he have to jump start my car. After speaking in their native language he said he didnt know its something with my battery. I drove home and parked my car and now my battery is drained. I called last night and was told the manager ******* would be there today and of course shes not. They wanted to play games as if they didnt know what or who I was speaking about and Im not about to do that. An email was sent and now Im waiting to hear back.AAA just left my home after I had to pay to replace the battery that drained to 35%. That could only occur when they moved my car around on their lot and lefts my lights on. I want to be reimbursed the money spent for a new battery.Reservation was under my husbands name: ***************************** Dates of parking was 7/13-7/22

Valet Connections is NOT a BBB Accredited Business.

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