Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job started December 9, 2022. Job mostly completed by December 21, 2022 The amount for the job is approx. $23K The business provided me waterproofing of my basement, and encapsulation of my crawlspace.During the work my 1st level toilet stopped flushing December 13,2022. It would not flush. I end up scheduling a plumber. I notified the lead on the waterproofing job of the plumbers interruption. The waterproofing lead same they found a broken pipe, which putting the two together the finding of the broken pipe and my 1st level bathrooms stopped working was not a coincidence. The waterproofing company fixed the pipe before my plumber arrived. The toilet had resumed working and plumber didnt find any issue.The next weekend of December 17th, 2022. I am washing dishes and hear gurgling from the toilet in the bathroom. I go downstairs and my basement is flooding. I called around 6 plumbers and got one to come out and had to pay $1200 for a hydro jet. They cleared the line. I didnt think anything at the time all of these plumbing issues happening after this job started.The week of the jobs completion it happened again. Called the plumbers back and they had hydrojetted my sewage line again. They stuck a camera down the line and ************** pieces in my line just 3ft out of the sewage line and 6ft for the bigger pieces.I contacted Everdry and notified them of they ************ in my line due either to the broken pipe they supposedly found and through negligence of their workers. they sent their plumber who cleaned out some of the cement pieces. He noted he could hear them being sucked out by the wet/vac. He could not get the other more bigger pieces out and advised me to not put any TP down the train until EverDry works out what they want to do. He also pushed the concrete further into the sewage line approximately 30ft. He sat in the car and talked with EverDry and then left.After more talks with Everdry. First them claiming its not their concrete and therefore they take no responsibility, which doesnt make sense. It was their job that caused the destruction of the pipe as they didnt expect a pipe right there or they when cleaning accidentally ************ in the line. They wanted me to sign a paper stating that. I said no. Then more weeks into January they got back with me and saying they will come out and dig up the pipe or I get someone to dig it up, but they need to be here to confirm the concrete piece. Then after that they determine it is not their concrete will not take responsibility for the repair.So I am still stuck to this day without being able to put TP down my sewage line. I called and got quotes for concrete removal and its $6K for the repair. This is ridiculous. EverDry then emailed me say that I hope they understand the repair (that they caused) would be too expensive to fix.They also didnt fix this ********* installation on the side of my house that looks so unprofessional my insurance company asked about it.Everdry needs to take responsibility and fix this. How is it these pieces were already there all of sudden only after you guys came and waterproof my home. I had not experienced any sewage blocks in all the 2 years I been here.

  

  Business Response

  Date: 04/13/2023

  We have met with ****************** and addressed all of his concerns to his satisfaction.

   

   

  Customer Answer

  Date: 04/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is satisfactory to me. They have cleared the concrete from my sewage line and fixed the ********* outlet on my home. They also plan to refund me the amount I paid for a Hydrojet in December 2022.  

  Regards,

  *****************************