Reviews
This profile includes reviews for Marygrove Awnings's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJohn H
Date: 04/14/2025
1 starWe purchased a Marygrove Awning in 2020. We have always removed the awning valance over the winter. Despite that, the awning valance became detached along the stitched scalloped line. In 2025 we requested a new valance and were told that the awning we originally purchased was no longer available and we would have to purchase a generic "Irish Linen" valence with a non-scalloped edge. We were told that we would have to pay for this new valance despite the fact that we were told that the scalloped valance was a known problem.We do not believe that we should have pay for a replacement valance when the company knows that our original valance would not stand up over time.Furthermore, we do not like the fact that we have to purchase a valance that does not match the original valance cover.Review fromMichele B
Date: 02/08/2024
1 starThis company is very dishonest. They are not at all what they claim to be they assisted in credit card fraud against me were a stolen line of Credit Card was used. to purchase their product and then when I called and advised them that I did not make this purchase, my bank tried to communicate with them to confirm this my lawyer tried to communicate with them to confirm this to assist in the fraud investigation, and instead, some big mouth called me, and basically said he didnt care how he got his money as long as he got his money and it was my problem not his to assist in a fraud investigation. This is not the way any customer should be treated or accompany should be allowed to do business. If it were up to me, this place would be shut down, I wouldnt bother with them if I were you unless you want as far as your information stolen from you they obviously assisted and what was done to me or they wouldnt have had a fear of communicating with my bank, nor the big mouth wouldnt have had a fear of leaving his name so I knew who he was but his phone number was so they can figure out who he is and deal with him But if I were you, I would steer clear of them go somewhere else from the peopleReview fromDawn S
Date: 06/27/2023
2 starsWanted to keep $1000 deposit for a quote that required a deposit? This company has bad business practices. Who would think they could keep someones money for doing nothing except driving to my home and emailing me a file they already had. Calling it a rendering was a bad joke. Do not trust this company or their salespeople!Review fromMike and Debra L
Date: 04/26/2023
5 starsMike and Debra L
Date: 04/26/2023
Our sale representative, ****, was very knowledgable of the product. She was patient with my husband and I as we asked many questions. She gave us the current promotion going on which we appreciated. The installation was scheduled at a time that we preferred. The installation crew, ****** and ***, were amazing. The kept us informed as to when they would be there to install. The installation was quick and easy. They showed us how everything worked and gave us information on the care and use of the awning. Overall, very very pleased with Marygrove Awning and would recommend this company and their crew to anyone looking in to a retractable awning.**** and ****************, ********** **
Marygrove Awnings
Date: 04/28/2023
*************** is an honor to serve customers like yourselves! As a family-owned company we stress the importance of treating all our customers like our family throughout the entire process of purchasing a retractable awning.. It's always nice to hear about knowledgeable and patient sales representatives who go above and beyond for their customers (Looking at you ****!). And kudos to ****** and *** for keeping you informed and making the installation process smooth and easy.We're thrilled to hear that you're so pleased with your retractable awning, and we appreciate your recommendation to others. Enjoy those sunny days in style!Best,The Marygrove Awning Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.