Reviews

Review Details

• Review fromTom R

  Date: 03/21/2025

  1 star
  Wow did not come here expecting to find the same issue, but guess Baltazar and myself ran into the same terrible behavior. I signed up for a $5 /mo VPS credit card info matched the billing address, showed two charges and a credit on the credit card then got the 'fraud email'. They requested from and back scans of two forms of government ID aka passport and drivers license. For a $5 mo VPS?????? What is funny is that for a 'technology' company they seem fairly technology illiterate. If they implemented proper 3d secure checkout process (ie amex key) they would have 0 fraud liability. Instead they ask for copies of highly personal information, and to protect what? It isn't even like the VPS is a physical good. I sent them a copy of the amex charges assuming having access to the account would be enough but no. Moved on to one of their competitors and had a VPS up in under 15 minutes. My favorite part was when **** said: "As stated in the email, the system was unfortunately triggered during the purchase - this is something we have no control over " Um, yes its your system, you have the control.

• Review fromBaltazar R

  Date: 11/29/2023

  1 star
  Liquid Web has singled us out, targeted us, and requested personal information that is not standard nor required, as stated in their public privacy policy. We were looking for an alternative provider other than Godaddy, so we pre-paid LiquidWeb for a 3-year subscription to use a Virtual Private Server (VPS). They told us that we were a fraud, refused to tell us why, and immediately mandated that we email them two government-issued identifications. NOTE: Their request is not an industry standard to our knowledge with any other server hosting providers such as Godaddy. They also have no public privacy policy to ensure safeguards for requesting and storing government identifications. We asked if they could provide a secure encrypted way to send them two forms of ID, and they would not provide one. So we offered to send them other forms of identification that are less sensitive in nature, and they rejected them. They refused to tell us what precisely they are looking for in our two forms of government ID to make sure everything is correct when purchasing VPS services, which couldn't be accomplished by alternative methods. Their public terms of service don't require any form of government ID from all of their new and existing customers. NOTE: They are not a financial institution where requesting government identifications is part of KYC and industry standards. We also never gave them permission to pull credit, etc. We feel targeted, mistreated, and discriminated against. They selectively created barriers to entry and mandates for us. We have done them no wrong and provided all the standard information stated in their Privacy Policy under the Customers section. We have all the email evidence to support this complaint.