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Business Profile

Bus Lines

Smart Bus System

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bus #*** did not stop at the Telegraph/ 12 Mile stop as scheduled ( 6:10pm) and there were 2 people waiting to catch the bus. This happens a lot at this bus stop and I have filed several complaints with SMART about similar issues and have yet to receive a response

  • Initial Complaint

    Date:01/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Smart flex that is run by smart bus. I moved out of there location I called to get a refund on my account I told ****************** who answered that two of the cards was no longer active I gave her the card that was active when she refunded the money she sent it too one of the cards that was not active and said there was nothing she could do to get me my money back that I was pretty much screwed all I want to get this resolved is to get money back and for this not to happen to other people

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I Think Smart Bus / Flex Ride is A Big Joke In Real Life This Business Is Run Down By The Nasty Angry Worker That , I Ever Met In My 37 yrs Of Living On This Earth , The Real Problem Is The Money Is Being Taking As A Joke Being The Customer That Always Have To Hear The Problem **************** Going Thought I And Other Is Over Sick And Tried , Like Today On 7 -18-2022 Bus **** And Bus **** Got Issue Talking Nice Asking Question Like That Get Paid For Free As A Loyal Customer And Go Thru The Heart Break And Lay Off From Work Be Late All The Time I Need 30 rides From Flex Rides I Need 8 24hrs Pass From Dart Pass Because It Matters ........ Act Of Kindness Go Along Ways IN Real Life Smart Bus Need To Change Quickly I Lost A Lot Stuff Messing ***************** I Need ********************** Answer Please Help The Paying Customer Is Always Right And No Sorry Will Do It This Time PLease Learn From This Smart Bus As A Company Today , Tomorrow , In The Present Of The Future

Smart Bus System is NOT a BBB Accredited Business.

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