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Business Profile

Antivirus software

Norton Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Antivirus software.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Despite having renewed my Norton service for ONE YEAR - to expire in August 2025, and including Driver Updater.... NORTON is trying to shake me down for another $34 to activate it again.Norton doesn't even have the decency to provide a contact# for remedying issues anymore - unless you pay another $45 ****** family has used Norton since its inception, but I'm finding that it has become nothing more than a mob-style 'protection racket' - regularly removing services and then charging an additional fee to get it back.Though BBB coerces me to give up certain unalienable Rights in order to enter this complaint - I Hereby state that all such agreements are under coercion and fully denied.

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* ***************************************** Norton Antivirus account My Dad, *************************, had an account with ********************** Antivirus and he passed away August 19th. Norton charged my Dad a years subscription to his Discover and we notified Norton of his passing. We requested a refund and was told that we would have to send a copy of the death certificate which was emailed. Then refund check would be issued. Today I received an email saying the case was being closed because they need Estate papers on my Dad. As his daughter and his Power of Attorney and his personal representative, I am requesting that a refund check for the amount charged be sent to me, *****************************, *******************************************************************. Please issue the refund within 30 days of this notice. We do not have a succession or an estate set up as everything was handled prior to him passing. If further information is needed please contact me at ************. Report #********

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Norton 360 Standard appears to be making untruthful marketing claims about web trackers. It frequently claims that there are web trackers on my computer, and that I should give Norton more money to resolve this issue. For the past several years, I have been using web tracker blocking software from DuckDuckGo and the ******************************* Therefore, it appears that Norton has been lying about there being web trackers on my computer.I reached out to Norton about this issue via telephone on August 23, 2024. The issue was not addressed to my satisfaction.

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 1, 2023, I renewed my Norton 360 Deluxe Plus II Anti-virus subscription at a discounted rate of $89.99 plus tax. The confirmation email I received clearly stated that my subscription would renew on September 10, 2024, and that it would renew at a rate of $154.99 plus tax. Not willing to be charged double the price I had just paid for the same service, I set up a calendar reminder for myself for August 15, 2024 to remember to cancel the subscription before I was charged for the renewal. In August of 2023, the renewal reminders I received from Norton clearly stated: "Your Norton Protection Renewal: Please renew now" in the subject line of the email.On August 6, 2024, more than 30 days before the expiration of my current subscription, my credit card was charged $169.99 for the software subscription renewal. Apparently I had received an email from Norton on July 7, 2024 with the following subject line: "Enjoy peace of mind with your cyber safety protection. Here's a friendly reminder of your subscription details to ensure uninterrupted coverage and continued security - details enclosed." Of course on a standard email program on either a desktop or a mobile phone, the only part of the subject line that is visible is :"Enjoy peace of mind with your cyber-" and so, disguised as spam, most readers will not open the email.When I learned that I had been charged, I immediately contact Norton **************** via chat and asked for a refund (which their website claims will be grated with 60 days of a subscription renewal. It took over *************************************************************************************** I had to ask him, explicitly, SIX times before he would process the refund. He at first insisted that before he could refund my $169.99 he had to charge me another $39,99 to that I could have Norton's "standard" plan and keep my coverage, even when I told him explicitly that I did not want it.

  • Initial Complaint

    Date:07/27/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NORTON antivirus sales is hijacking my android device they keep interrupting my searches, game use and sending phone calls to me. This is not right. It needs to stop. Please help me. Thank you.

  • Initial Complaint

    Date:07/10/2023

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn't provide services last year. Charged my account this year . Says they cant find my account e-mail even though I've had same e mail for 30 years. Even though they cant find my account they still manage to charge it and even raise the price. They also send e-mails to my email that they claim is not connected to my Norton account that hasn't given me any sevices for a year.

  • Initial Complaint

    Date:01/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a ************************* through Best Buy (best service contract I've ever purchased!). I had a technician out to my house the other day and he noticed that I was running two antiviral software packages. He pointed out to me that my Best Buy purchased laptop came with antiviral software and I didn't need the second one, Norton. He removed it from my laptop and told me to call Norton to cancel my service and ask for a refund (they do automatic renewals apparently and I have 470 DAYS left on that contract!!). After 34 minutes on hold, I did speak to a gentleman (English is not his first language; hard to understand) and he told me that what I was told was incorrect and he could not refund the remaining time on my Norton contract (that's what I believe I heard). I asked to speak to a manager and he told me "I could not". The call ended up sounding like a scam and I will be the first person to advise any and all that Norton is not a reputable company. I asked him for a confirmation that he had cancelled my service and he couldn't verify the email that he was sending it to?!!!However, two things - I would like a refund of my 470 days remaining on the Norton contract and, secondly, I would like a verification that he cancelled that contract; since it automatically renews, I am not confident that he did!

  • Initial Complaint

    Date:06/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from Norton Billing Team on 6/10. It states I auto-renewed for an annual Norton 360 Premium subscription ($349.99), which I did not. I contacted the **************** ************** number listed. The person who answered did not identify himself, I had to ask. I stated I did not order such a subscription and was concerned about theft. He continued to ask if I wanted to cancel or keep the subscription. I repeatedly stated I don't have anything to cancel, I did not order nor do I want the subscription. He stated in order to cancel and issue a refund, I would need to download TeamViewer onto my computer. When I repeatedly asked why I need to download a program when I am trying to assure that I'm not charged nor want the Norton subscription his reply this is how we get the cancellation. I asked him to refund me in check. His response was, "are you crazy?" The form asked for my name, address, BOD, Bank name, and if I bank electronically. I stated, "if you have the subscription, then you have all that information." He stated, "I had to complete the form." I could hear someone using profanity in the background. I asked to speak to a supervisor. He said, "I am a supervisor." I asked to speak to his supervisor. *********************** Supervisor of the Banking Team was next on the call. I repeated what I had told the previous person. He stated I had to complete the form. When I said I wasn't going to give that information he stated, "I am not putting up with this ****." "I'm trying to help you get your refund. If you don't complete the form, the funds with automatically be withdrawn monthly(email stated annually)." "I stated that since you according to the email are withdrawing funds, you shouldn't need to know if I bank electronically or the name of my bank."His response, "We help thousands of people every day. I don't want to waste my time with this s*** I don't want to fool with this ****."

  • Initial Complaint

    Date:05/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Norton Antivirus for a year from 4/12/2021 to 4/12/2022. Prior to the end date of 4/10/2022 I attempted to cancel my account and thought I had succeeded. I did not realize that they had charged me for another year on 3/8/2022, over 30 days prior to my service ending. I realized the mistake today (5/27/2022) and attempted to cancel and get a refund. I was informed their policy is 60 days, which I am still within. However, since they charged me over a month early I am now outside of the 60 days. This is a misleading policy due to the renewal charges occurring in advance of the expiration date, and over half the 60 days of their policy. I do not want their services, I tried to cancel on 4/10/2022, and now they refuse to refund me any money, whatsoever.

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