Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is detailed as ********** August of 2024 towards months end. I ordered a service which ended up costing me over $2,500.00 for this service. It is how I would categorize it as a simple "Bait and Switch" ****** that the merchant used. I further explain below.1.This $2,500.00 service was sold to me as a "Membership" with a 1 time fee.2.This Merchant did not try to remedy the situation.3.The Merchant acted unprofessional and at times used analogies to attempt to make it appear was the purchaser was at fault.4. The Service was an educational course with ongoing support with respect to Product Sales and services. However Merchant recanted on services after Merchant and Purchaser had a disagreement. Merchant is not helping purchaser with ongoing sales support and educational support as this was explained and articulated thru 3rd party whom has a business relationship with this entity. that was selling this product or service.5. Purchaser was able to attend an "Optional" class after the purchase of the course, however needed to pass an "Exam", before you could sit for the course. I passed the Exam on the second attempt. 6. Since this was a lifetime "Memeberahip and Suport" course as it was pitched by merchant, I was only able to comlete 3 out of the 5 day course. I reached out to the 3rd Party to attempt to reach Merchant and after reaching out multiple times for support and filing a dispute with ********** he responded to offer me a new course date and time. He asked me to respond back if that time was good. I told him it was not and merchant did not try to remedy the situation and basically fell off the planet earth to try to schedule a new course and date. As of date Merchant refuses to assist with education and or sales support as it was pitched. Again I do not dispute the charge itself I dispute the validity of the services that were actually delivered with respect to what I would explain it as. The Firm is a total SCAM.

  Business Response

  Date: 12/27/2024

  First of all, Mr. ****** has never been a client of Nautica Asset Management LLC. We only work with individuals looking for financial planning help. Mr. ****** is the owner of a competing entity, *********************************************; . All of our services that we offer can be found on our website: ************************************* , just take a look and you will see that what Mr. ****** is describing is not a service that we offer. Therefor, his "complaint" is completely unfounded and should be exposed as an effort to slander a well established and highly respected financial services entity.

  With that being said......Mr. ****** did sign up for a Federal Employee Benefits training course which is offered through a completely different company, *************************** ****. The course that Mr. ****** signed up for is for specialized training that is required to work with Federal employees. Mr. ****** DID receive the full 9 module training program and started taking the live training class, which is NOT optional if you want to receive the Certified Federal Retirement Specialist designation. Mr ****** did attend the live training class on 3 of the required 5 days.. On the fourth and fifth days of training, he simply did not show up.....voluntarily. 

  As a result of not completing the training course, Mr. ****** did not receive the designation or the research materials that graduates are entitled to. When Mr. ****** tried to get the designation and the additional materials, he was denied because he, voluntarily, did not complete the training. I think the public, especially Federal Employees, would agree that when a person does not complete the training required to become a specialist, they should not be allowed to pass themselves off as having done so. 

  I find Mr. ******** antics to be disgusting and warrant a law suit of slander to be filed.  People may be used to getting what they want simply by complaining and raising a ruckus, BUT, those tactics will never work against a firm that stands firm in it's belief that when specialized training is required, it should be COMPLETED. 

   

  Customer Answer

  Date: 01/01/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. I do hereby wish to close this case due to the threat of harrassment with respect to merchant making threats of possible lawsuit against me. I have made no such slander. I am simply trying to work this matter out with the merchant but with Mr. ****** Intimidation I will be closing this matter out and allow my bank to continue to dispute resolution department and seek other legal remedies afforded to me as per my counsel. I will reach back out to the BBB depending on my resolution if my bank finds in my favor. I have never in 20 years of business experience dealt with such an unprofessional so called business. Also just for the BBB reference the so called professional designation or the ***** federal retitement consultant designation which is the only credential I could locate on ****** website allows such a credential that I would have to sit for and pay annual dues for. Mr. ***** cannot just hand out a credential that requires prerequisets and higher education and experience. 
  
  I thank the BBB for the time they have given. It is a true shame when a merchant makes threat on the BBB platform to sue a customer whom should be allowed to work with the BBB and all parties without threats of harrassment. I will notate the record with ***** bank. 
  
  Regards,
  
  ******* ******