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Business Profile

Dog Shock Collars

The Paw Roll

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Shock Collars.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 8/25/22 on line Amount of Purchase $68.00 I was sent a Training collar for my Dog Problem - I am requesting a refund that I had requested first time on 8/31/22. They didn't answer me text right away - it was 9/1/22 when they got back to me because I sent a e-mail asking if they received my text, The way they reply via- E-mail is very frustrating they just add to the other text that they send to me with same date. I tried to call their phone # but no one answer the phone. They sent an e-mail saying this return had to be reviewed i sent an e-mail back saying there is no reason for this return to be reviewed. then on 9/4/22 or around this date they gave me 3 options . 1. I can exchange - This Collar was not a fit for me or my Dog, I did have a collar for years for my dog and I know haw to use them. 2. Or refund now with 10% off your order keeping the collar or 40% discount off any products. 3.But if you want a full refund you will need to return the collar back to us 1st before a refund. Don't do a charge back we can nor refund you. I do not know what a charge back means. I had e-mailed them back & told them that I will return the collar for a refund but that i don' trust them because of the hassle with e-mails that they have put me through, that was the last connection I had with them. The never answered my e-mail about returning it so I don't know where to send it

The Paw Roll is NOT a BBB Accredited Business.

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