Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/23/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company had worked with Birmingham Data Systems four years ago to resolve a network issue and contacted them on Sept 5th, 2023 for a similar but different network issue.I first called a ********************* after looking up the bill from the previous transaction years ago. I was instructed to email the nature of the issue, which he then passed onto a *********************. **** called us after we closed and sent me an email that read:"Please give me a call to discuss. I want to ensure that I understand your environment and your goals/requirements before I comment on this."Calling **** the next day resulted in a roughly 15 minute long conversation. I emailed him a picture of one of the computers during this call. I had attempted to email screenshots from our old router's setting, but I sent it to the wrong address and only corrected that after ending the call. Regardless, **** kept repeating I would need certain equipment before any actual attempt at connecting two computers could be made.This wasn't helpful since I explained in my first email I had wanted to set-up a wired connection with just the ports and an ethernet cable. I'd also sent a copy of our last bill in that email so they could look up any relevant information relating to our system.I then asked if I would be billed for this call and was surprised when I was told I would be. I contacted **** and made it clear I was unhappy. He responded by his raising voice, speaking in a belligerent tone, accusing me of only caring about money, but claimed he would pay **** out of pocket.**** then aggressively urged me to "work" with him, wanting a commitment. I said I needed to order the equipment before we could proceed, then we ended the call. They both sent me follow-up emails, one of which from **** claiming he had done more work I had NOT asked for but I'd "only" be charged for one hour. I refused to respond, aware any interaction might be billed.Two weeks later I was billed for $150. I never signed a contract.