Reviews

This profile includes reviews for Covetrus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Covetrus has 5 locations, listed below.

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  Covetrus

  7 Custom House St Ste 5 Portland, ME 04101-4755

  
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  Covetrus

  5013 S 110th St Omaha, NE 68137-2376

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  Covetrus

  400 Metro Pl N Dublin, OH 43017-3378

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  Vets First Choice

  2409 Peppermill Dr # K Glen Burnie, MD 21061

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  Vets First Choice

  2409 Peppermill Dr # K Glen Burnie, MD 21061

Review Details

• Review fromElsa G

  Date: 04/22/2025

  1 star

  Elsa G

  Date: 04/22/2025

  I ordered Covetrus ParaMonthly Plus for Dogs, a 12 pack which is a year's supply. I noticed in getting this month's dose that in 2 of the packs the liquid medicine had leaked out from the tube and was sitting in the packaging. I called the customer service line and provided the date and order #. They wouldn't replace those 2 tubes as it had been a year. Well, they sold me a year's supply so of course it would be a year when I got towards the end of the package. All I got was a "sorry, but there's nothing we can do". Useless customer service.
  

  Covetrus

  Date: 04/23/2025

  Good Afternoon ****. We are very sorry to hear about your recent experience with us, and would be happy to help to make this right for you! In this situation, we would be able to offer to refund both of the two packets of treatment that leaked within the packaging. We will process that refund for you on our end today, though it may take between 7-10 business days before you will see that refund show within your account. A part of that timeframe is dependent upon the speed at which your financial institution is able to fully process it. We do hope that this helps to resolve this issue for you! 

• Review fromMikel L

  Date: 02/28/2025

  1 star

  Mikel L

  Date: 02/28/2025

  I placed my order for a heart medication on 2/27/2025.While placing my order I verified the Rx submitted to Covetrus. The med comes in a bottle of 50 ********** dog will require 2 per day so a bottle will last 25 days.The rep ****** said a qty of 250 was ordered so I could order a second bottle. Thats what I did. Because of the nature of the medication and severity of my dogs conditionI paid for the 1 to 2 day delivery option.Following day 2/28/2025 no email, no payment posted to my account so I called ************************ was amazed at what I was told.Payment won't post until order ships, reasonable.From that point on STUPID beyond any reason."We are waiting for your vets approval" for what?You ordered 2 bottles, yes I did 100 pills he ordered a Qty of 250."That Qty 250 is refills" no thats the number of pills why would anyone require 250 refills of this med over 12 months. Even if it were refills my order would be the initial 1 with 1 ********* vet is closed on Fridays so at very best my order won't be delivered for a week. In the mean time I watch my dog suffer.
  

  Covetrus

  Date: 03/03/2025

  Hello,
  
  Thank you for your feedback. After reviewing your account and prescription for the heart medication, I see that the prescription was written for a total quantity of 250 tablets. However, only 50 tablets are approved per order. After this first order, you have four refills remaining, each for 50 tablets. If you would like to receive 100 tablets per order, I recommend reaching out to your vet clinic to see if they can rewrite the prescription accordingly.
  
  I sincerely regret the incorrect information you were given about the quantity you could order at one time during your original phone call. I will use this as a coaching opportunity for the customer service agent involved to help prevent similar issues in the future.
  
  I also see that we were able to replace the order and expedite it to you. Tracking shows it was delivered this morning, March 3, 2025, at 10:30 AM. If you have any further questions or concerns, please feel free to give us a call at ************.

  
  Thank you again for your valuable feedback

• Review fromDawn S

  Date: 01/05/2025

  1 star
  We ordered our pet medication on Dec. 24, 2024 hoping it would be here before she ran out, but it wasnt . I called on Jan. 2, and was told that the reason the med is late is because it takes 7-10 business for it to ship then another 3-5 days for their (and I quote) pharmacist to check to make sure it is good. Never ever have a heard of a pharmacy having to check to make sure that the meds they are sending are good. Called back on Jan. 3 was told they were changed to 1 day shipping and that they were shipped and should be here on Sat. Jan. 4, well that day has come and gone, checked the order and it is still says it is being processed. So now my pet has been out of her med and is in pain ( she has arthritis in her spine) going on 3 weeks. Im looking into another pharmacy as this is very poor business practices.

• Review fromKristine B

  Date: 01/04/2025

  1 star

  Kristine B

  Date: 01/04/2025

  My vet set up the link.I filled out CC information and I never received the Revolution flea and ******* vet saw all this playing out and me asking them for help.The customer service said we cant guarantee youll have it by 1/6/2025 and I was at the Vet, 12/13/2024.They refunded me through the Vet. Now my Vet is angry at me because of the refund?Why am I the bad guy unable to get a small box shipped in 17 days?Its not cheaper. Its $50.00 more than ************ and theyre known for being pricey.$160.00 for 6 months of Revolution on auto ship (I never received) isnt a good deal or convenient.$127.00 at VCA for 6 months.Why am I the only one not getting the product at all?
  

  Covetrus

  Date: 01/06/2025

  Hello, 

  Im sorry to hear about your experience with your recent order and the inconvenience it caused. Ive reviewed your account and would like to provide some clarity on what happened.

  
  Your order was placed at 4:55 PM on 12/13/24, which was after our cutoff time for processing orders in the warehouse. Since our pharmacies are closed over the weekend, we began processing your order first thing Monday morning, 12/16/24. It was shipped the following morning, 12/17/24.

  
  The first business day in transit was 12/18/24, meaning the guaranteed 5th business day for delivery was 12/26/24, following the holiday. Unfortunately, holiday-related carrier delays impacted your orders delivery timeline.

  
  I see that you spoke with one of our floor supervisors, who issued a refund for the order. According to tracking details, the Revolution was ultimately delivered on 12/30/24 at 11:30 AM.
  
  Thank you for bringing this to our attention, and please dont hesitate to reach out if you have any further concerns or questions.

• Review fromMelissa F

  Date: 10/06/2024

  1 star

  Melissa F

  Date: 10/06/2024

  Zero stars. Nonexistent customer service that preys on people who trust their own veterinary office. I checked my account, and there are no prescriptions set up for auto-ship. Yet, I received a $198 six-month supply of a prescription I had previously canceled auto-refills long before I received the "Your prescription has shipped" email. (Which comes after the product has already shipped, by the way. Why? Because they don't want to give you the opportunity to decline.) Good luck reaching anyone to speak to. They are a parasitic third party and rely on the trust a vet's office has earned. Don't support this business. They ***** on medications, send auto-ship without enough notice to cancel, won't accept returns, and can't be reached for customer service. I called and received a message telling me to call back another time. Shame on my vet's office for using Covetus, actually. I preferred using the vet directly. Money-grubbing, third-party apps like this one are ruining the business-client relationship one develops with a company/doctor they actually trust.
  

  Covetrus

  Date: 10/09/2024

  H *******,

  
  Im very sorry to hear about the issues youve experienced with our service. After reviewing your account, I see that the prescription youre inquiring about was set up for autoship every six months when it was originally ordered on April 16th, 2024. Unfortunately, it appears you did not receive the autoship reminder email that should have been sent a week before the order was placed. I sincerely apologize for this oversight.

  
  To address the inconvenience, Ive processed a full refund of $198.82. You should see the refund in your account within 5-7 business days. Please feel free to dispose of the prescription locally as needed. Additionally, *** confirmed that there are no active autoship orders on your account at this time.

  
  Regarding your feedback on customer service, I see that you attempted to reach us via chat on Sunday, October 6, 2024. Our customer service hours are Monday-Friday, 8:00 AM to 7:00 PM CST, and Saturday, 9:00 AM to 2:00 PM CST. Live chat is available on weekdays from 8:00 AM to 4:30 PM CST. If you need assistance outside of these hours, youre welcome to email us through our "Contact Us" page, and we will respond as soon as possible.

  
  Should you have any further questions or concerns, feel free to contact us at ************. Were here to help.

  
  Thank you again for bringing this to our attention.

• Review fromMonic P

  Date: 10/03/2024

  5 stars
  I have always had a good experience with Covetrus. But today I called them to tell them that my dog had just died on the day they shipped $168 worth of her meds. They were kind enough to give me a refund. Great customer service!

• Review fromScott P

  Date: 09/27/2024

  1 star
  You should be able to give negative stars to this subpar company. Unfortunately, my vet uses this whatever you might want to call them for prescriptions. My furbaby is on a prescription diet and this is the 2nd time they waited 6 days to tell me that the food I ordered is not in stock but.... they charged my card on file the day I placed the order. It's not like I can run out to the local pet store to get my dogs food. So then I have to call my vet, get a paper prescription and order from chewy and upload the prescription. Chewy to the rescue. They are never out of my dogs food and I bet if they were out I wouldn't be able to add to cart and purchase

• Review fromDavid f

  Date: 09/05/2024

  1 star
  Have had trouble with them sending prescriptions since the start of the service my pets never get their medicine regularly because of their service whether they don't send the medication for a month and a half and not tell us that they didn't have it and just send it late or cancel my order and not tell me they cancel my order even after my vet wrote the prescription two weeks before they still want to tell me they didn't have the prescription from my vet when I verified with my bed before even placing the order I have had numerous numerous issues with this company save yourself the trouble

• Review fromPaul V

  Date: 08/29/2024

  2 stars
  I am very dissatisfied how the pet pharmacy website suggests possible discount sales only to find they are not applicable to our prescriptions, then not long after placing our order a site wide sale was offered so we lost out on the discount. **************** *** was professional but said company could not do anything. Most good businesses will honor a sale towards a recent purchase, or at the very least, allow you to apply sale to your next purchase. Very bad experience.

• Review fromAdrienne D

  Date: 08/27/2024

  1 star
  Absolutely awful customer service. Set up for auto-ship and they shipped a prescription I didn't need and won't take a return and won't offer me a refund. Take your business anywhere else, like perhaps Chewy where they take returns and give refunds no questions asked.