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Business Profile

Textbooks

Bookholders, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bookholders, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bookholders, LLC has 6 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold books with BookHolders and was supposed to receive a check from them in July of 2022. I have been emailing back and forth with them for over 6 months to try to reach a resolution. They have told me several times that the checks were getting printed and mailed, but I have still not received them and they have stopped responding to my emails. They took my books and gave me nothing for them. I want those books back (or the money they owe me)

    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for 3 day expedited shipping but booksellers did not take item to post office for over a week. I asked for refund on additional shipping and booksellers refused

    Bookholders, LLC is NOT a BBB Accredited Business.

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