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Business Profile

Network Security

Fornetix Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm a US citizen living overseas as a dependent of a USAFE employee. My father was stationed in the United Kingdom in 1979 so I've been here ever since. Because of my fathers military background and experience I spent my career in the software industry and took a contract with a US software vendor called Fornetix. I worked for them for 6 months and invoiced them for my agreed fees. I've hit a stone wall. The invoice was 1 year over due on December 28, 2022 despite my efforts to contact them. I delivered on my commitments up until my father was admitted to intensive care with a diagnosis of sepsis. This was during the coronavirus lockdown and was Avery difficult time for our family. I communicated with my line manager and was told to take as much time as I needed. Several weeks later I logged into my email to find my contract was terminated which I have no issue with. I removed the fees for the month my father was in hospital and only invoiced for the months I completed. I had an email from their legal counsel in September 2022 apologising for the delay on this and I replied but he has since disappeared. The vice president I reported to approved the invoice but I cannot get any to reply to my communications including the CEO. I was advised to try this service before going legal. I hope and pray you can help me. The invoice is approximately 90,000 USD and this is the first time in my career I have had problems getting paid.

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