Complaints
This profile includes complaints for iHire, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceled a free trial but was charged for a subscription. Emailed them,but no response.
Business Response
Date: 06/25/2024
Hi ****** - Our team has refunded you as you've requested. It looks like you actually had registered on iHire with two different email accounts. One of those was tied to a Premium membership, so we understand where the confusion may have come from. It also looks like you had canceled your Premium membership on the billing date, which is why you received a charge. Please keep an eye on your email for confirmation of your refund. You can always reach back out to us at (877) 798-4854 or ***************@iHire.com if you have any issues. Thank you!
-The iHire TeamCustomer Answer
Date: 06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:12/21/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never signed up for reoccurring payments. When I called them they told me that I had a recruiting manager that was managing my account named Lisa. I never spoke with Lisa, I never received any services from iHire, yet they continued to charge my ****** account for 24.95. I noticed it after they took 8 payments out of my account. The company is not willing to cooperate. I did not use their job boards, I did not log on their site, I had no knowledge they were charging me I don't have any affiliation with this company.Business Response
Date: 01/06/2023
Business Response /* (1000, 5, 2022/12/22) */ Hi *****, Thank you for reaching out. One of our Customer Success Representatives spoke to you on 12/21/22 and explained that you enrolled in our 7-day Premium trial on 4/17/22 and entered your credit card number. As our terms of service and payment flow state, you will be charged for a monthly subscription if you do not cancel your trial after the 7-day period. Our records show that you uploaded your resume and contact information on 4/17/22, viewed more than 15 jobs, and signed into your account as recently as September. We also see that you filed a chargeback against your 11/25/22 charge, so we are unable to issue refunds. Additionally, we have canceled your membership per your request on 12/21/22. Please feel free to call us at (866) 238-0161 if you need to discuss this matter further. Sincerely, The iHire Team Consumer Response /* (3000, 7, 2022/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I had no idea that you were charging me 24.95 for nothing. Your representative told me that I had an assigned recruiter to me which is what I was paying for that I've never spoken to or emailed. My complaint is your fees are hidden and unless you are paying close attention to your paypal account you don't know they are there. I'm unknowingly paying you 24.95 a month. Quick search with my email there is no email saying that you charged me 24.95 per month. When other companies charge a monthly amount they send a courtesy email saying they do that. I have nothing from you to that effect. Your charges are hidden and present your company as doing a service when actually it's a game to see how much you can get from people till they notice! Business Response /* (4000, 9, 2023/01/05) */ Hi *****, When you signed up for the 7-day trial, you would have selected a checkbox in the payment flow that says, "I understand that my Premium membership will continue at $24.95/month, although I may cancel at any time." In addition, that page states, "After 7 days your Premium membership will continue at $24.95/month," and includes information at the bottom on how to cancel your trial so you will not be billed (see attachment #1 for a screenshot of this page). You should have also received an email about your Premium trial that detailed the terms of payment (see attachment #2 for a sample email). Given these agreed-upon and stated terms, we are unable to provide a refund as requested. Again, we are happy to discuss further at (866) 238-0161. Sincerely, The iHire Team Consumer Response /* (4200, 11, 2023/01/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The problem is, every time you charge a customer's account you are supposed to send an email saying you did. Every other company does this. You did not. I searched my email and there is nothing. By not notifying the customer when charging the account, you are being unethical. I have a right of notification when I am being charged. You failed in this respect.Initial Complaint
Date:11/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I posted a job posting to this website in January and what I thought I was paying for was to post the single job. They have been billing our card $300/month for the past year saying I was locked into a "subscription." I was not aware I was in a subscription service with them, nor have I used this "service." We hired for the position through Indeed immediately. The candidates they sent us were not qualified. I never received notice that these charges were processed until my book keeper asked me about these recurring charges. When I contacted them to come to a resolution, they were unresponsive to my calls and emailed me stating they won't refund me the full amount and that I should have reached out to my "account rep" to discuss. iHire Dental is not up front with customers and deceptive.Business Response
Date: 12/07/2022
Business Response /* (1000, 5, 2022/11/30) */ Hi *****, As we discussed via phone and email on 11/22/22 and 11/23/22, we refunded you for three months of service, which is the maximum amount for which you are eligible. We feel this is fair because you would have encountered multiple mentions of our subscription-based service model throughout your experience with our platform (see attachment). Since your purchase in January 2022, iHire has actively marketed your job, while you have signed into your account to view applications and clicked links in the emails alerting you of new candidates. We would have been happy to cancel your subscription or answer any questions, but you did not respond to your Customer Success representative when he reached out on 3/10/22 or anytime after. You are welcome to follow up with our Customer Success Team at (866) 238-0161 or speak with our Customer Success Manager directly - he provided you with a link to schedule a time to connect in his last email correspondence with you. We are glad we could work with you on a resolution. Sincerely, The iHire TeamInitial Complaint
Date:06/29/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
iHireMarketing is sending resumes with lots of my personal information without my consent. I never signed up for their service, I never gave them my resume, I never gave them persmission to do anything. I get harassed by fake job offers multiple times a day (phone calls, voice mails, texts, emails, ******** messages) because of iHire's strange practice of giving away all of my personal information.Business Response
Date: 07/07/2022
Business Response /* (1000, 5, 2022/06/30) */ Hi ****, We've locked your account and removed your personal information from our platform as requested. Please feel free to reach out to our Customer Success team at [email protected] or 866-238-016 if you experience any further issues. Thank you, The iHire Team
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