Complaints

This profile includes complaints for Prometric, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Prometric, LLC has 88 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Prometric, LLC

  1501 S Clinton St Fl 14 Baltimore, MD 21224-5730

  
• 

  Prometric, LLC

  1 AAA Drive Buidling, Ste 202 Hamilton, NJ 08691

• 

  Prometric, LLC

  100 Walnut Ave, Ste 301 Clark, NJ 07066

• 

  Prometric, LLC

  35 Pinelawn Rd., Suite 108E Melville, NY 11747-3111

• 

  Prometric, Inc.

  501 W St NW Washington, DC 20059-1020

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I scheduled an appointment with the testing center at **** ******** ** ***** ***, Columbia, MD 21046, USA I have severe allergies and take allergy medicine and steroids. I let them know at the testing center I needed paper towels for my allergies (So much mucus, the tissues provided were insufficient). They refused to let me use paper towels because it was a prohibited item and told me I would need to call a number for accommodations. I spent about an hour on the phone with both ProMetric and ETS. I was told it was possible to do a "testing date complaint" regarding the allergies and was following up for information. I overheard ****** in the testing center on the phone with her boss telling her that she didn't hear me sniffle since I got there so I didn't need what I was asking for. ****** is not a physician, she is not qualified to assess my medical condition, and to dismiss the customer's health concern like that is very unprofessional and basically calling me a liar. I would like an apology from ****** and for someone to speak to her about what she says in front of customers. It's completely inappropriate to call your customer a liar in front of him. For resolution of this matter I am also requesting that Prometric reach out to me and help me setup this accommodation since I was unsuccessful with the numbers the testing center gave me. Thank you for your concern regarding this matter. *******

  Business Response

  Date: 03/24/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint regarding their *** exam. The candidate must contact *** at 1-877*********.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

  Customer Answer

  Date: 03/24/2025

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Request refund. 

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a test with Prometric on 12/6/2025. I passed in MA, and it was the life insurance producer license test Once I passed the exam, the scores are supposed to be sent to the **** so I can apply for my license. Myself and my higher ups have spoken to prometric about 9 times. Originally some information was not in the system correctly, so the initial call was to update that information. We were told it would be up in about 5 business days. We waited almost 2 weeks and called again because my score report still wasn't uploaded. This cycle has continuously gone on for about 5-6 weeks. I have had supervisors from prometric reach out to me directly, and had all there information verified again, and still we have no solution, (this was about 2+ weeks ago now). This is starting to affect my livelihood, and needs to be settled. Any help appreciated.

  Business Response

  Date: 03/24/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint regarding scores being sent to the state. **** was contacted and no issues with the scores was found. The candidate is indeed in their system.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

  Customer Answer

  Date: 03/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company, Prometric, does not provide even close to basic minimum standards for communicating with their candidate clients. I am a candidate for an exam that is by contract only available from Prometric testing centers. I reached out to their only available method of communication, an online form, on 2/20/25 to give me the assistance I need with getting information about the availability of that exam in certain testing centers. The standard reply email stated that "We are committed to responding to your request within the next 3 business days and you will receive a reply once the case has been completed." It has been 4 business days so far and Prometric has not responded to my customer service inquiry. They have no public phone number or any other method to contact them other than the online form, which is what I used before. The company is obligated to communicate with exam candidates because they are contracted to do so. Their lack of response within their "committed" time frame and lack of any appropriate, timely form of communication or contact methods is frustrating and unacceptable.

  Business Response

  Date: 02/28/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint stating they had an issue getting testing dates. Unfortunately, the candidate must contact our Registration & Scheduling department to check available dates. Candidate should go online to ***************** or contact us at 1-866-********.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

  Customer Answer

  Date: 02/28/2025

  
  I am rejecting this response because:
  

  Prometric responded with "The candidate filed a complaint stating they had an issue getting testing dates."

  This is inaccurate. What I actually messaged them about on 2/20, and have still not gotten a response to 6 business days later, was "getting information about the availability of that exam in certain testing centers" as I stated in my complaint. I nowhere asked about "getting testing dates" as this response from them says, so that is false. 

  So my question I sent to them on 2/20 has still not been answered. The number provided to their response message is provide nowhere on their website, so it is unfortunate that they had to receive a complaint to give out that phone number. 

  The company's response that I contact "Registration & Scheduling department to check available dates" is not helpful because it does not answer my question of them. I can already use their online system to check available dates, and I have done so. My question goes beyond that, which this representative ignored. My question is whether certain testing centers near where I live will have dates that open up in the future coming months for my specific test. That is an entirely different question than simply "checking available dates." Their website does not answer my question and needs someone to personally check on the answer to my question and provide the needed customer service. 

  Sincerely,

  
  **** ********

  Business Response

  Date: 02/28/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint stating they had an issue getting information about the availability of the ABP exam in certain testing centers. Unfortunately, these are the only locations the exam is and will be available within 50 miles:

  
  **Addresses redacted by BBB**

  
  The candidate still has the option to contact our Registration & Scheduling department at 1-866-********.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

  Customer Answer

  Date: 03/03/2025

  
  I am rejecting this response because:
  Prometric did not even address the question I asked. I already specifically stated that I'd already looked up what testing centers CURRENTLY are available for this test, so the information they responded with is what I already know. However that is not what I asked. I asked if there would be other testing centers that will open up in the future at locations that are closer than the two mentioned by Prometric. There are other testing centers that are closer to me than those. Prometric continues to demonstrate that they do not regard the concern or questions of candidates with the due seriousness and attention deserved, as evidenced by this failure to respond to my question. The company has not abided by the requirement to answer a candidates questions. 

  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:02/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, February 22, 2025, at approximately 0730 hrs, I arrived at the Prometric testing location in El Paso, TX, to take the AANP exam for the first time. Upon arrival at the location, I furnished multiple pieces of identification, including a New Mexico driver's license, a federal military identification card, a passport, and a social security card. Upon furnishing the identification, a sta? member at the Prometric location proceeded to have me lift up portions of my clothes and expose my body for a personally unauthorized, inappropriate, and unwelcome check with a metal detector. The Prometric sta? member was alone and did not have a second person overseeing her unethical behavior. Upon being exposed to an unauthorized body check, the screen on my computer was tilted by Prometric sta? in a way that caused glare on the screen. Since the exam is timed in a way that every second counts, it is my belief that I failed that exam by one question due to this reason. Since the exam is a paid product, I feel that the company could be profiting from reexamination fees if a citizen takes the exam over and over. Also, the exam has a yearly limit of two times per year, so the exam taker is placed in a marginalized position. It is my belief that this particular examination location could be practicing profiling in this situation against a person of Caucasian descent. Finally, outside of the testing location, a person that appeared to be under the influence of a drug and/or mentally unstable was outside pacing around and picking up random items o? of the floor, then placing them in di?erent locations, which included in front of the testing location. This made my family and me feel extremely uncomfortable about this location as a whole.

  Business Response

  Date: 02/28/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint regarding their testing experience. Please note: All refund, reimbursement, and hardship requests are handled by *****. The candidate should contact ***** at:
  
  Phone: ************
  Fax:        512-637-0540
  Website: ****************
  Email:    **************************
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

• Initial Complaint

  Date:02/20/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I arrived around 1:40pm to take a 2pm test. There was a long line. I reached the first check in desk around 1:55pm. The person checking in test takers wrote a check in of that time, 1:55-ish. I waited in two different waiting areas for more than thirty minutes. Other test takers, who arrived after me were checked in before me. I was finally called to enter my testing room around 2:40pm, an hour after my arrival time and 40 minutes after my scheduled test. I was the very last person called to enter. I was very frustrated with my experience. I knew my emotions would result in a less than optimal performance, thus, I opted not to take the test and inquired about the process for rescheduling. I filed a complaint with Prometric, the test taking center, and ETS, the company that administers the test. I am requesting rescheduling or a refund. *** is *********** ******* *******. Prometric representatives stated *** makes the decision about refunds and rescheduling. *** stated that they already paid Prometric and I cannot be refunded or rescheduled. Thus, if I want to take the test again, I have to pay it in full. *** stated I arrived at 2pm, which is not true. There is video that can prove my army arrival and sitting in wo different waiting areas for more than 30 minutes. After reading their reply that I must pay in full to take the test, I called *** again and asked if there was someone in the United States that I could contact and was told no. My Prometric Complaint Number is: ******************** My *** Incident Number is: *************

  Business Response

  Date: 02/24/2025

  Thank you for bringing this to our attention. 

  We completely understand the candidate's frustration, and we sympathize with the candidate; however, we do not handle these types of issues for *** exams. The candidate must contact *** at 1-800-******** for assistance. Unfortunately, policy prevents us from making decisions regarding refunds, reimbursements, or personal hardships.

  Customer Answer

  Date: 03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:02/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The process to receive a test date from Prometric for the nurse aid exam is to complete a background check and complete the Prometric form with the $155 fee. I completed my background check on November 8th, 2024 and completed the prometric application with the fee paid on November 18, 2024. I was told by my instructor that Prometric has 4-6 weeks to assign a test date, so on January 10, 2025, I requested a refund since I never received a test date nor any correspondence from Prometric. Prometric emailed me on January 15, 2025 telling me to reach out to my sponsor for an eligibility number then call them. I responded on the same day that I was no longer interested in taking the exam and that I would like to continue with the refund request. Prometric never responded to my reply and never processed my refund. So on February 10, 2025 I called the customer service number provided in the email to speak with them about my case and they had me on hold for a while then disconnected the call. After that, I emailed the company again and never received a response.

  Business Response

  Date: 02/28/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint regarding their Nurse Aide exam. The refund will be processed, and a check will be released on 3/6/25 in the amount of $155.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

• Initial Complaint

  Date:02/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled a remote test on Prometric for the paraprofessional certification. Completed all of the pre testing procedures to ensure my computer system was compliant. On 1/2/25: Once the proctor logged on, she stated that my web camera did not give enough of a view of the room I was testing in. I explained that I had never been informed that the proctor would need a 360 degree view of my office. She told me I could not test and to contact customer support. The number she gave was not in service. I spent two hours attempting to get human on the phone. I was then told by customer support to file two things: a complaint and a request for a refund. I did both of those on 1/2/25. I waited 15 working day an and contacted customer support. The representative said they cancel my request for refund due to redundancy in having filed a complaint and a request for refund. She then said she would resubmit my request for refund and that I would get a confirmation in 3 -5 business days. Today is 1/31/25 and I have still not received an emailed response, phone call or refund. This company has personal identifying information for all of its test takers, but handles their business in an alarming manor with little professionalism.

  Business Response

  Date: 02/10/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint regarding their examination refund. The candidate's $85.00 examination fee has been refunded.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

• Initial Complaint

  Date:01/29/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name:****** *** Date of Birth: July 31, 2002 ETS ID: ******** I am writing to formally appeal the cancellation of my TOEFL scores from the online test I took on 2025/January 22 (China time) / January 21 (Central Time, USA). During the test, I successfully passed the security check and completed the exam under all required conditions. According to the ETS website, scores are typically released within 4-8 days after the test. However, during this period, my score status changed from "Scoring in Progress" to "Scores Delayed", and eventually to "Scores Cancelled." Upon contacting ETS, I was initially informed that my scores would be released on January 28. However, on January 29, I was notified that my scores had been cancelled due to receiving assistance during the test. I strongly contest this decision** for the following reasons: 1. No external assistance was provided.Throughout the exam, my computer’s camera remained on, and my room underwent a thorough security check to ensure that no other individuals were present. I also turned off all electronic devices except my computer. Given these strict conditions, I am certain that I did not receive any unauthorized assistance. 2. Lack of evidence. The email notifying me of the score cancellation did not include any specific evidence proving that I received assistance. If there is any concrete evidence, please provide it directly so that I can address the issue properly. Best regards, ****** ***

  Business Response

  Date: 02/10/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint; however, all complaints are handled by the client. Candidate should contact the client at 877-*********
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

  Customer Answer

  Date: 02/12/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  
  I called customer service and wrote emails that didn't help me in any way, no one even replied to me

  
  Sincerely,
  
  ****** ***

  Business Response

  Date: 02/18/2025

  As previously stated, this a client issue as opposed to a Prometric issue. The candidate should contact the client at 877*********; however, we will forward the request on behalf of the candidate.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

• Initial Complaint

  Date:01/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scheduled to take a virtual exam and unfortunately had a very frustrating experience. Firstly, the Prometric portal crashed my computer several times. I finally was able to log on and went through the lengthy security check, only to have the proctor who was originally assigned to me ask me to exit the portal and close out the other app I had open on my computer. Once I exited, and discovered there was NOT another app open, I logged back on, was assigned to a different proctor, and asked to complete the invasive security checks again even though the first proctor assured me I wouldn't have to. This new proctor then told me that the system would not accept my temporary ID even though the first one told me it was perfectly fine. The temporary ID is completely valid (I could even get on a plane with it). I also had a student ID as backup which is listed on the Prometric website as an acceptable form of secondary identification. The proctor, however would not accept it and instead gave me a phone number to call. The agent I spoke to when I called had no idea how to help me and gave me an email address. It is clear to me that Prometric provides very little if any training to its employees. I was given conflicting information at virtually every step of the process. I took a day off from work and spent money to take this test only to have my time wasted. I reached out to Prometric and requested a refund but have yet to hear back. After my experience, I also searched reviews of the company. It is clear that my experience was the norm rather than the exception. Unfortunately they are the only provider of the test I needed. I would like some help getting a refund. I cannot believe such a poorly run organization is allowed to have so much control over the testing that so many people need for their jobs and livelihoods. Thank you.

  Business Response

  Date: 02/10/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint regarding their refund. The candidate is aware the refund has been denied.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

• Initial Complaint

  Date:01/24/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently took the CNA exam on January 7, 2025. According to the information provided on Prometric website, exam results for the state of New York should be emailed within 5 days of the exam date. However, as of today, January 24, 2025, I have not received my results. Here are my details for reference: Name: ****** ********* Date of Birth: ********** Student ID Number: ********* Date of Exam: 01/07/2025 I have taken this certification exam as a critical step toward employment, and the delay in receiving my results is causing significant inconvenience and impeding my ability to start working. I have repeatedly reached out to Prometric via phone and email regarding this issue. However, I have been given different explanations for the delay in my results and varying timelines for resolution. This is a critical situation for me, as it significantly impacts my life. I received the results for the written exam on the same day; however, my Skill Exam results have not been provided. Six individuals, including myself, took the Skills portion of the exam on the same day. I would like to know if this issue is affecting everyone or if it is isolated to my case. And of course I hope to receive my results soon and to be registered CNA. I feel disappointed and frustrated by this situation because, on my end, I have done everything required to pass this exam successfully. I had high hopes of starting my job as soon as possible, and this delay is significantly impacting my plans. Thank you for your attention to this matter. I look forward to a swift response.

  Business Response

  Date: 02/10/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint regarding recertification. The candidate must contact our Nurse Aide department at 800.******** as the scores are available in the TCNet portal.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

  Customer Answer

  Date: 02/10/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I am writing to formally address my concerns regarding my certification status with Prometric.
  1. My case does not involve recertification, as I have never previously held a license or certification. Therefore, the requirement for recertification is not applicable.
  2. Upon calling the number provided in Prometric’s response to you, I was informed that "the result should be updated." However, my results remain unavailable, and I have not yet received my license. No changes have been made to my status.
  3. Additionally, I no longer have access to my Prometric account. Despite having always been able to log in previously, my account now returns an "invalid username" error, preventing me from verifying my results firsthand.

  I hold Prometric responsible for:
  1. The delay in receiving my certification, which has significantly reduced my chances of securing my desired job.
  2. Providing inconsistent and misleading information, creating unnecessary confusion and obstacles.
  3. Incompetence in handling my case, as it has now been over a month since I took the exam, yet no resolution has been provided.
  4. Unjustified system restrictions, as I am now unable to access my Prometric account despite having previously logged in without issue.
  5. Ineffective customer support, as the operator suggested submitting another request to address the fact that my initial request was not fulfilled—an unacceptable and inefficient solution that only further delays a process that should be straightforward.
  This situation is highly unprofessional and unacceptable. I demand immediate action to resolve this matter, including a clear update on my certification status and restoration of access to my account. If the issue is not promptly addressed, I will have no choice but to escalate my complaint to the appropriate regulatory authorities.

  Sincerely,
  
  ****** *********

  Business Response

  Date: 02/18/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  As previously stated, the candidate must contact our Nurse Aide department at 800.********; however, we will forward this to Nurse Aide management in an attempt to have the candidate contacted. 
  
  We thank you for the opportunity to review and respond to this candidate's concerns.

  Customer Answer

  Date: 02/18/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I called the number of nurses' assistants, where I was clearly told that my Skill results were not in the system. There are no results! And they couldn't help me over the phone, just like before. I still don't have my results and the ability to get a license. I don't understand why Prometric doesn't understand the seriousness of this.

  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 02/28/2025

  Thank you for bringing this exam candidate's concerns to Prometric's attention.
  
  The candidate filed a complaint regarding recertification. The candidate must contact our Nurse Aide department at 800.******** as the scores are indeed available in the TCNet portal. The candidate should now be on the registry.
  
  We thank you for the opportunity to review and respond to this candidate's concerns.