Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/06/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The company did not deliver a medical supply shipment to the correct address. I need to identfy where the package was delivered as a family member is in need of the supplies, They were sent via next day service, because they are urgently needed. The office is supposed to open at 6 am EST and the answering service is still taking calls as of 6:34 am EST on 10/6/23. I cannot reach anyone who can assist me in locating the package.
Business Response
Date: 08/20/2024
Thank you for the feedback and we apologize for the inconvenience. I do see that we have successfully serviced your address many times in the months following this error. Should you have any future concerns or questions, our customer service department is open *********** ET and can be reached through our tracking contact form on our website at www.ShipOptima.comInitial Complaint
Date:03/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Optima delivery drivers have horrible service. They never make an attempt to get in the building so I never get my package and they report to the business that I purchase from that I am not home which is a lie since I work from home.Business Response
Date: 03/06/2023
Hello,
In searching our tracking files, we have no records of any packages to be delivered to that address or to the name supplied. Could this be under a different name/address? If so please supply that information. Additionally, often times if the sending company does not provide the consignee direct phone information, and we cannot directly connect with someone in a building, we are not let past the reception area. So we call the sending company and they will tell us to return the package.
Initial Complaint
Date:12/08/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My tracking number - OPT911714552246 Item was shipped 2 day delivery and supposed to arrive on Dec 6. I have reached out twice for an update because it says my order was dispatched but ***** arrived. The company does respond and my item is no where to be found. This is a very poor business and super shady!Customer Answer
Date: 12/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*****************
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