Complaints

This profile includes complaints for Talbots's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Talbots

  1 Talbots Dr Hingham, MA 02043-1551

  
• 

  Talbots

  2201 S Georgia St Amarillo, TX 79109-1834

• 

  Talbots Inc

  1200 Morris Tpke Short Hills, NJ 07078

• 

  Talbots

  441 Vine Street Cincinnati, OH 45202

• 

  Talbots

  PO Box 740158 Cincinnati, OH 45274

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online back in February. I received a notice from the *********** that it was delivered. When I went to my PO Box, they were unable to locate the package. I went back a couple more times thinking the package would show up. I also made several attempts with the **************** team at ******************** about not receiving the package, and that it was lost. I received an email from customer service stating they will credit my account. It has been more than a month, and I have not received a credit. I also received an email from the *********** stating the package was being returned to the sender because it was never picked up. I only want a credit of $284 back to my account, and ******************** has failed to provide the level of service.

  

  Business Response

  Date: 04/05/2025

  Please confirm with customer the order number, billing name and billing address.  The billing name and address on order 241202IE20072 does not match the contact name and address Ms. ******** provided. Due to privacy regulations, we can only share credit card information with the card owner.  Thank you. 

  Customer Answer

  Date: 04/05/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** ********

• Initial Complaint

  Date:03/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ordered is still being sold online for higher price than I had ordered, and Talbots claims it was sold out.I ordered a green size small coat from Talbots on Feb. 13th at 70 percent it was to be ***** dollars when the coat did not come, I contacted them via phone and was given another date. Still no coat and in the meantime that coat was online at a higher price and still available in my size.I contacted them again upset and they gave me a March 20th date and then I got a notice the coat was sold out and my thought was they did not want to give this coat to me at the 70 percent off as advertised. This morning, I went online and again this coat is available in size small at a higher price.Just the day before yesterday they said it was sold out. In the midst of all this there is a outlet store in ******* crossing for Talbots and this same coat was being sold for ***** unfortunately not in my size. So that is why I ordered it online . I am very upset because they did not fullfill my oder at the price that had been given when i ordered the coat and basically did not tell the truth about the coat still being available.

  

  Business Response

  Date: 03/18/2025

  Thank you for bringing this issue to our attention and we apologize for Ms. ********* disappointment. Upon review of the order 250213IE29752, it placed on February 13th and appears that the Boucle Mockneck Coat was only available in store locations for fulfillment.  The order did pass through several stores for fulfillment before it was finally canceled since no store at that time could fulfill it. While we strive to keep our inventory counts current, inventory among stores can change due to store purchases and other orders being fulfilled.  Although we are not able to confirm the reason, we were in the process of transferring inventory among stores so that could be a contributing factor.  Since the item is still available in the desired color and size we will be happy to honor the original $75.00 pricing.  A notation will be added on Ms. ********* customer profile that we will honor the price.  She may call ************** and place the order with special pricing or she may pay today's price and then either call, email or chat for the difference to be credited to her.    

  Customer Answer

  Date: 03/23/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  This morning again the coat was online  in size small for sale. I have taken pictures to prove this

  iThey supposedly  ordered another one for me but I have yet to receive it or heard anything,

  This is terrible customer service service and I am very upset and want to report it to the Attorney general for the state of ************

  
   
  Regards,

   

  ***** LaSella 

   

   

  

  Business Response

  Date: 03/28/2025

  Our apologies once again to Ms. ************** We certainly understand her frustration with the fulfillment of this order.  The Boucle coat in the selected size no longer appears on our website, however we were successful in contacting a store directly and have shipped the coat at our expense from our ********************** store to Ms. ************** The unfilled order 250318TD00834 has been canceled.  Thank you.

  Customer Answer

  Date: 04/01/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***** *******

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24, 2024, I purchased a $300 Talbots e-gift card for my mother as a Christmas gift. In early February 2025, she attempted to use the gift card at our local Talbots store but the gift card did not work. The store manager advised her to try using it ********* mother successfully made an online purchase for $76.05 on February 15, 2025. However, when she returned to the store during the last week of February, she was again unable to use the gift card. Subsequently, on February 26, 2025, she attempted another online purchase and received the message, "The card number has been reserved (gift card has been authorized already)."I immediately contacted Talbots customer service. The initial representative stated a merchandise credit had been issued and to check my email, but I received no such email. Upon a second call, I spoke with *******, who confirmed that no merchandise credit was visible in the system. After consulting with his manager, he explained the gift card likely experienced a "glitch" during my mother's in-store visit and stated it would take several days to "unlock" the card.I request the immediate resolution of this issue with the issuance of a new gift card with the full remaining balance or a refund.

  

  Business Response

  Date: 03/06/2025

  Our apologies to Mr. ***** for the difficulties experienced while attempting to redeem the E-gift card.  We were experiencing an issue with the balance of E-gift cards transferring to the recipient's profile.  That issue has since been resolved.  The balance which should have been added to the recipient, Ms. ********** profile as a digital merchandise credit was $223.95.  We have added that amount plus a token credit for our mistake to total $250.00.  The $250.00 credit can be redeemed online, in the store or by calling our catalog department.  Again, we are so very sorry for the bad experience.

  Customer Answer

  Date: 03/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:02/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Isle Fronds tote bag in order #******IE67442 on April 28, 2024. I have used the bag a total of three times (I rotate my totes often). It was $97.30. I am a good customer and often purchase items for myself and my mother. I have never asked for a return like this from them, and customer service's only answer was that you had 60 days. I find Talbots' inability to stand by the quality of its products misleading in terms of its own statements regarding the value of its products. I had a pair of boots from Talbots that fell apart after a few wears, but I let it go, as I had worn them. But shoes and a purse are entirely different things, and I expect Talbots' quality to withstand more than three uses. Their **************** had no intention of helping me, and that is also misleading. They present themselves as customer-forward, but my experience tells me they are no longer that type of store. My request is simple - I want my money back. I'll happily send this useless item back to them.

  

  Business Response

  Date: 02/16/2025

  I apologize for the experience you have had with a defective bag.  

  I processed the return credit for the bag.  The price paid was $84.41 so a return credit of $84.41 has been processed to your credit card ending in # ****.  You should see it post to your card in the next 3-14 days.

  There is no need to return the bag.  We do not want to inconvenience you in any way.  

  Thank you for being a loyal Talbots customer.  I hope you will give us another opportunity to provide better customer service.

  ***** *******

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Talbots charge card customer since 2002 & have always paid my ******************** credit card invoice in full. I paid by ************ check #**** my full balance (Talbots November, 2024 statement) of $360.23. When I received the next Talbots statement, I was shocked there was no reference to that payment; instead I was credited only $104.50. After three unhelpful calls to their so-called customer service number, I wrote letters including my personal ************ statement showing that Talbots bank (ComenityBank in ****) did in fact cash my check on 12/26/24. I have spent at least 10hours attempting to obtain proper credit for my payment and have received only 3 'form letters'. The last one stated I must have a copy of my cancelled check. My bank verified that Talbots "digitized" my check which means there is no actual cancelled check! Shouldn't my bank statement plus documents from Trustco uploaded in the attachment be adequate? Meanwhile, I am being charged interest monthly for an alleged underpayment of my bill!

  

  Business Response

  Date: 02/13/2025

  The Talbots credit card is issued and managed by *************/***************.  We have no way to research or resolve the complaint.  I will send the information to the escalation team at *************** for research and follow up with Ms. ******* but for the fastest resolution I suggest Ms. ******* file a BBB complaint against them.

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.I have contacted the bank used by Talbots sending several  documents showing that Comenity Bank/Talbots cashed my check in full response. Yet I have received only form letters continuing to state I did not pay the amount in question with no explanation as to why my bank statement and related documents are insufficient proof of full payment. Please provide a specific individual/department whom I may contact for a full explanation as to why my bank's documents are insufficient to show I made full payment of the amount in question.

   
  
  FAQ
    w
  Regards,

  *****

   

   

  

  Business Response

  Date: 02/16/2025

  The information provided was sent to the escalation team at ***************/Comenity Bank.  They will follow up with you.  We do not have access to their systems to determine what is needed by them to trace the payment.  

  In this situation they usually need the electronic transmittal form if the check was submitted electronically or the front and back copy of the cancelled check if the payment was mailed but they will let you know what they need to be able to trace the payment.

   

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  Talbots chooses what company or bank to use as their billing party. Therefore,  Talbots needs to take responsibility for Comenity's review of customer responses to  Comenity's billing mistakes with specific references to the documents and explanations a customer has provided. A form letter stating Comenity disagrees with no reference to the specific supportive documents I have provided is inadequate.  To date, ************* has not responded to me with an explanation that references the actual proof of payment I have provided. 
  
  Regards,

  *****

   

   

• Initial Complaint

  Date:01/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned three items to Talbots on 1/2/2025. I gave a receipt saying I was refunded ******. However it is not showing up at All on my master card. I chatted with Talbots and waited two hours- only to be told to call the store which I already did. Thry said theyve done their part and weekends take longer. But I didnt return on a weekend. I have a receipt but no money. The ********** company has no record of my return.

  

  Business Response

  Date: 01/05/2025

  The return credit of $249.57 transaction date is 1/02 to the MasterCard ending in #****.  The credit has a process/business date of 1/03/25.  Since the return was done on a Thursday the credit did not post until Friday the 3rd.  It can take between 5 and 14 business days for a refund to appear depending on the terms of the credit card agreement.  The reference number for the credit is 05436845003501094186520.  

  Customer Answer

  Date: 01/05/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Other businesses temporarily show the action on my credit card app. When final it posts. This did not show up at all. The card company has no record. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lara

   

   

  

  Business Response

  Date: 01/06/2025

  Please allow sufficient time for the credit to process to the account.  The process time can vary according to the customer's individual bank.  The return credit of $249.57 transaction date is 1/02 to the MasterCard ending in #****.  The credit has a process/business date of 1/03/25.  Since the return was done on a Thursday the credit did not post until Friday the 3rd.  It can take between 5 and 14 business days for a refund to appear depending on the terms of the credit card agreement.  The reference number for the credit is 05436845003501094186520.  

• Initial Complaint

  Date:12/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Per information provided to BBB staff, on Dec. 16th the consumer purchased 3 gift cards. He asked if the cards could be used at a different location in ************. He was assured the cards could be used. The next day the consumer checked the website and found that the *********** SD location was permanently closed. The consumer then contacted the company to return the gift cards for a refund. The consumer had paid cash. Their request was denied by the local store manager, ***** and also when he called customer service. The consumer was seeking to have the gift cards be used as part of an in-store purchase, not an online purchase. The receipt says that returns will be accepted for any reason with a valid receipt within 60 days. The consumer called the business on Dec. 18th 2024. A copy of the receipt is available on request.

  

  Business Response

  Date: 12/20/2024

  We will be happy to assist with this issue.  Please provide us with a copy of the sales receipt for the gift card purchase so we can't research the status of the cards.  

  Customer Answer

  Date: 12/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I am following up on the request to send a copy of the Talbots gift card receipt as requested by the company regarding my complaint filed 12/19/24, case number: ********.
  
  Talbots did not include a direct email for response, please dont hesitate to contact me with further questions or follow-up.
  
  Sincerely,
  *** J. ******

   

   

  

  Business Response

  Date: 12/30/2024

  Thank you for providing the purchase receipt for the gift cards.  We recovered the gift card numbers and found that all 3 gift cards were redeemed on catalog orders in entirety by the recipients ********* ******, ******** **** and ******* ******.  The redemption information is as follows: 

  9101006685428647    12/27/2024   Redeem   $200.0  122524IE50816       Current balance 0.00
  
  
  9101006685429421    12/30/2024   Redeem   $32.50   122724IE95040
                                                12/29/2024   Redeem   $122.86              122724IE95040              
                                                Total authorized amount $ 44.64                                                  Current balance 0.00
  
  
  9101006685430304    12/28/2024   Redeem   $18.81 122524IE54638                                                                              
                                                12/29/2024   Redeem   $103.10              122524IE54638                                                                             
                                                12/28/2024   Redeem   $78.09 122424IE42022                     Current balance 0.00

  Please let us know if we can be of further assistance.

  
  

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $250 invoice from Talbots on Oct ******* by online checking,****** received the check 10/24.Shortly after,Talbots told us it was overdue.We checked with out Bank(***** Fargo) who confirmed that Talbots received and cashed it.We provided Talbots with Bank, identification code for the payment Talbots received. But they still claim the didn't receive it.Apparently they deposited it to a different customers account.We have discussed this with them twice(probably at a low -level) but we never hear ******* is impossible to get anyone responsible on the phone or find someone responsible to send there complaint details to.Can you help us?****** ****

  

  Business Response

  Date: 12/16/2024

  The Talbots Credit Card is owned by *************/Bread Financial.  I have escalated your situation to their escalation team who will contact you.  I am sure they will need a copy of the cancelled check to resolve it more quickly for you.

  I am sorry you were not directed to them in the beginning.  Thank you for being a loyal customer!

• Initial Complaint

  Date:12/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 12/7/24 with Talbots. The items I purchased were all 40% off. Today, 12/10/24, I noticed these same items were now 50% off. I contacted Talbots, knowing they had a price adjustment policy, to request a price adjustment. The order was placed three days ago and I have yet to receive the merchandise, so I am still within the price adjustment period. Yet Talbots denied this request. I am writing to make others aware of the unethical practice and poor customer service received from a manager by the name of *****. I am requesting this price adjustment to be honored.

  

  Business Response

  Date: 12/11/2024

  The 50% off promotion was a Flash Sale and was offered during limited hours on December 10th.  Talbots price adjustment policy does not include flash sales.  Please see the attachment which is the disclaimer for today's flash sale as an example.  The exclusion applies to all flash sales.  However, we have issued a credit for difference to Ms. **** as a courtesy and an exception to our policy.  

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 
  

  I appreciate the willingness to credit my account for the difference, but I would like to know what difference is being credited.  Furthermore, the 50% off is still being advertised on your webpage, so this would not classify as a flash sale.  

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Keri

   

   

  

  Business Response

  Date: 12/17/2024

  Percentage off sales can be either flash sales or promotions and can change daily.  At the time of the complaint the customer received 40% off and requested an adjustment to equal 50% off.  The amounts credited were as below for a total of $57.60.  Upon review it does appear that one item (sku ******** forest tweed vest) was credited an additional $16.90 to the customer's benefit.  Customer's request for a price adjustment outside of policy has been honored.  

  Sku ******** $18.31
  Sku ******** $31.11
  SKU ******** $8.18

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  I appreciate the price adjustments, but the condescending tone received reflects the level of customer service offered by *******.  
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Keri

   

   

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have not received refund for returned items. It is extremely difficult to contact Talbots: busy signals, dropped calls. On 12/9/2024 I reached a customer service *** who told me it takes 14 days for *** to handle the returning items and then another 4 business days for a refund to occur. This is almost a month. The ***. did not answer my question as to whether the items were at the facility. I need my refund, please.

  

  Business Response

  Date: 12/09/2024

  I apologize for the aggravation you have experienced trying to get your return processed.  We will pull the call you made on ***** and review it with the associate. 
  

  I released the return.  You should see the credit of $270.19 processed to your ****** account in the next few days.  You should also receive an email from ****** notifying you of the credit.
  

  Thank you for your patience and for giving us an opportunity to make it right.  We appreciate you being a loyal Talbots customer.
  
  ***** *******