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Business Profile

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Red River Outpost

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has listed my mobile phone number and a name of a person called ******* ******** I keep getting several calls a day inquiring about a camp etc. I live in Maryland but this business/camp is in Kentucky. I've tried to reach out to the business but was not able to get through. These calls are disrupting my own personal buisness.

    Business Response

    Date: 07/10/2024

    We do apologize for the inconvenience caused by our mistake. It was an honest mistake as the individual’s number was very similar to one of our staff’s number. It was a difference of a single digit being misplaced. We immediately rectified the mistake on our webpage however the number was also printed incorrectly on a flyer. The event which was our campmeeting has now passed so there should not be anymore calls and we have ensured to update all our webpages, files and paperwork to reflect the correct number. We will ensure to not allow this to happen again.

    Customer Answer

    Date: 07/10/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****** 
    ***If you are interested in supporting the BBB's free services, please consider giving to BBB's Consumer Education Fund, which provides other services to the community, like Charity Review, Identity Theft Seminars, Free Shred/Recycle Events, Senior Citizen programs, High School and College Programs, and providing information at local community events. Donations can be sent via Venmo to @bbbcefky or mail your donation to BBB Consumer Education Fund, 13104 Eastpoint Park Blvd., Louisville, KY 40223. For more information on these programs, call 800-388-2222. Thank you for your consideration. 

Red River Outpost is NOT a BBB Accredited Business.

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