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Business Profile

Automobile Purchasing Consultants

Easy Car Results

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automobile Purchasing Consultants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2022

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to look up owner information on a car by using the vin number and found Easy Car Results online. The first thing that I read said they would give me the information for the first time for $1 which I decided to do. The information that they gave me for the $1 was totally useless as they could never give me owner information although before I paid the $1 they said they could. Then the next day I see that my credit card had been credited with the $1 that I knew about and another charge for $24.95 for a monthly subscription which I did not know about and didn't see that when I gave them my credit card number. I called an automated number and cancelled immediately. Then I found a number that I could talk to someone and they said they would cancel the subscription. I asked for my $24.95 back and she said they would give it back. A week later I have no refund so now I send an email to them and they stated they cancelled my subscription but they could not give back the $24.95 because the $24.95 was shown on their pricing page which I never saw. Can you help me? I really can't believe they don't have more complaints!

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