Complaints
This profile includes complaints for Hubbard Mechanical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:05/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hubbard Mechanical diagnosed my home boiler as needing a new pump assembly to solve my no heat problem. That was installed at a cost of over $5,000 and the new unit squealed at the end of each cycle as if it was in a bind. That unit was diagnosed as defective and replaced by defective unit #2 which had the same problem. Defective unit #3 has the same problem. After calling weekly for approximately 2months , I get the same comment-“we’ll get back to you “, but no one ever calls. A compromised/defective unit is destined for early failure. I just want this resolved. This has gone on since January, 2023.
Business Response
Date: 06/27/2023
We have been out to *** ******** residence multiple times for this issue. The pump is working correctly, however, it is making a slight whining noise during part of the running cycle. At this time we are in conversation with the manufaturer on a permintent solution to fix this noise. While we understand that this has taken a considerable amount of time, we are also at the mercy of our supplier and the manufacturer. We have not stopped working on the issues with the pump and will continue to work unitl this is resolved.
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