Complaints
This profile includes complaints for Ever Clean Gutter Systems, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:08/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see Attached document
Business Response
Date: 08/16/2024
Mr. Mullins ordered our Ever Clean Gutter System in 2018 and requested we come out in 2022 to have a
look at his performance concerns on the front of his home.
We rarely have warranty issues but we do always try to help our customers solve rainwater collection
problems with their homes to our best ability!
Typically, inspections are accompanied with a service visit charge IF they are not a problem with our
installation or a warranty issue. We provide our customers with two lifetime performance warranties: The
gutter will never clog (on the inside), and the gutter will never pull away from the home.
A letter was mailed to Mr. Mullins in 2022 informing him that we came for a look and could see no signs of
performance failure. The letter also acknowledged his statement that he intended to order a new roof
replacement and we therefore noted in the letter that the roofer need to simply avoid all physical contact
with the Ever Clean Gutter System in place to avoid damage or performance issues. The letter also noted
that we would waive the service fee for that visit but the next visit would be accompanied by a service fee if
the concerns were not associated with our two performance warranties.
Mr. Mullins next contacted our office June 13th of this year with concerns that the rear gutter "looked a
little low," to which we requested a few photos to be submitted to avoid an inspection as the inspection
could generate a service charge if not a warranty claim. A single photo can answer a great deal of questions
and be a true time saver for all involved, especially our customers. Photos can be submitted via email or
text, of course at no charge, and they are reviewed by a team of managers and installers.
Mr. Mullins indicated his daughter would send a photo or two, yet they were never received. On June
14th, 2024 Mr. Mullins placed another call to the office, this time with an unkind tone, explaining his
condition with blindness and wheelchair. We told him we could schedule a visit but it would be
accompanied with a service fee this time if the problem described is not part of our warranty.
Ever Clean Gutter System
462 Curry Ave. Lexington, KY 40508
859.259.1133 / 502.637.3393 / 513.500.8839
www.evercleangutter.com
Our Operations Manager, James Barger, which is the same manager that visited Mr. Mullins’ home in
2022, called Mr. Mullins to notify him we would come out and Mr. Mullins declined and informed James
of a pending lawsuit for thousands of water damage to his home which he believes is caused by the Ever
Clean Gutter System in place on part of the rear of him home.
Gutters are rarely the cause of damage to INTERIOR of homes as they are positioned at the end of a soffit
on the fascia boards, which can commonly be as much as 18 inches past the exterior walls.
We have 20 plus years of very happy customers throughout Kentucky and are always interested in helping
our them solve problems when it is associated with the Ever Clean Gutter System. Other exterior
components, such as roofing, are beyond our scope and are typically the cause of interior water damage.
Please feel free to contact us for next steps for resolution, as would like to be helpful to our best ability.
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