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Business Profile

Copiers

Visual Edge IP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Copiers.

Complaints

This profile includes complaints for Visual Edge IP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Visual Edge IP has 2 locations, listed below.

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    • Visual Edge IP

      1263 E New Circle Rd Lexington, KY 40505-4290

    • Visual Edge IP

      1920 Nelson Miller Pkwy Louisville, KY 40223-2164

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are beyond frustrated with Commonwealth Technology / Visual Edge. We have been trying to return a copier unit since the first of July 2022. The lease expired and we have called, emailed, left voicemail and reached out on LinkedIn in an effort to get this resolved quickly. It is now October - and it is obviously not resolved. We should not owe anything since the unit is unplugged, not in use and we cannot seem to get Commonwealth Technology |Visual Edge to do their job. Additionally, I recently spoke with someone from the bank we leased from and provided the same information above. They sending us for collections because Commonwealth Technology |Visual Edge has not released it. Commonwealth Technology | Visual Edge needs to step up and fix this situation - which is now effecting our credit!

      Business Response

      Date: 02/13/2023

      The customer complaint is technically with the leasing company (the charges were coming from US Bank).  The customer upgraded their equipment with another vendor and the lease had not been satisfied on her existing equipment.  We did pick up and perform the return (in October) but the leasing company continued to pursue their fees.

      Per the attached, the leasing company is waiving all overdue fees and working to remove the credit reporting.  There is $41.11 in property taxes that we are going to pay to ensure the lease is 100% satisfied and the issue resolved.  

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