Reviews
This profile includes reviews for Plumb Tite, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromLakisha T
Date: 01/15/2025
5 starsI am going to give them 5 stars. Darren showed up on time, he was very respectful of house and all my children who were super interested in what he was doing. He was very efficient and did explain to me what was done.Review fromWill M
Date: 01/15/2025
5 starsPlumbtite augured our main sewer line and pulled out a bunch of roots. Technicians were friendly and provided all the information before starting any work. Great company!Review fromDon B.
Date: 01/14/2025
5 starsMy name is ****** ****** and I had Plumbtite out at my building in ****** Kentucky, The service was great, I had a drain issue and Chad was able to get out here as quick as possible to take care of it for me, the drain is now operational as it should be and haven’t had a problem sinceReview fromMichael K
Date: 01/14/2025
5 starsJohn S. is a true professional whom I believe was not only extremely capable but incredibly friendly. He helped our family immensely and I felt his quote for the amount of work he did was very fair.Review fromGina S
Date: 01/06/2025
5 starsPlumb Tite has been our go to company for a few years now. We love our tankless water heater! The professionalism and quality of work is top notch!Review fromYvonne C
Date: 08/15/2023
1 star**(PLUMB-TITE) has employees that prey on UNKNOWLEDGEABLE, ELDERLY Women!! who live ALONE! The Technician took advantage of me, by OVER-PRICING, and purposely NOT FINISHING hoping that he could turn a 1 -Days repair into a SECOND CONTRACT, where he could ask for another FEE of $1200. I did not know that I was not to PAY him until after my UTILITY COMPANY COMES TO INSPECT & give approval that the work was completed, so that the UTILITY CO. can turn my GAS back on! I have been 2 1/2 month without HOT WATER!! **(**** ** ******* ****) Is the Service Referral Service that used to find PLUMB-TITE, they have a (Guarantee) against BAD BUSINESS PRACTICES, but they say even though the Technician DID NOT finish the job, they CANNOT help me because, They say I used a THIRD PARTY SEARCH ENGINE to lookup ****!!! They DO NOT HONOR Customers who may have used ****** SEARCH TO FIND their business ONLINE! I am very ANGRY & DISTRAUGHT, these (2) Companies are COLD & CALLOUS to the harm done to me!!Review fromCatherine J
Date: 03/30/2023
1 starI called Plumb Tite to fix a broken septic system pipe. They were vey professional but led me to believe the job would take all day. The estimate and quote were over $4,000. they came to replace a piece of the pipe and brought a back hoe to dig. They were here less than 3 hours and still wanted the $4,000, telling me that my approval of the quote was a contract. If you look up the definition of estimate or quote, those words are not considered written in stone. They threatened to put a lien on my house if I did not pay. They then offered me a discount of $600 which I thought was not enough. The discount was contingent on my signing a disclosure agreeing to not disparage them in any way. I did not accept the discount as my silence was not for sale. Beware when using them that you will be charged for the estimate even if the job takes 5 minutes.Review fromVicki S
Date: 03/03/2023
5 starsI arranged for a plumber from Plum Tite to come to my home in February to repair a leak in my furnace (causing much water build-up). The technician sent was named Tim. This guy was fantastic. He called before he arrived (as promised) and was extremely professional and polite. He explained, each step of the way, the problem and the repair solution as well as the expense involved. I had him repair everything. In addition to the repair, he vacuumed up all the water sitting in the pan. He noticed my drain was clogged and offered to unclog it as well. Tim went far beyond the call of duty and is an excellent representation for Plumb Tite. For this he gets an "Atta Boy!"Review fromFrank M
Date: 12/03/2022
5 starsFrank M
Date: 12/03/2022
John responded to my service call. I called early in the morning and he was here and done by lunch time. Very professional and knowledgeable. I liked that he put on shoe protectors at the door and was careful to keep things clean as he worked. The repair required a new disposal which he had on the truck. He also looked at a couple other plumbing issues I had and made good recommendations. He provided the exact cost of each repair before starting the job and overall it was a very pleasant experience. We are new to the area, but we have found our plumbing solution for future needs. If John is representative of their service staff, I highly recommend this company.
Plumb Tite, LLC
Date: 12/09/2022
I am so thankful we got the opportunity to provide you with a better plumbing experience. We know it isnt fun when you have a problem in the home and try to make this easier by providing better customer service and expert ************************* that openly and honestly communicate your options and allow you to choose the best solution for your situation. Finally, we think you deserve to have the area we worked on as clean, if not cleaner, than when we showed up and again believe you deserve nothing less. We hope we have the opportunity to earn your business again in the future and would ask if you have any friends or family that might need this same level of service you will pass along our name and number! Thank you so much!Review fromLisa C
Date: 11/10/2022
5 starsLisa C
Date: 11/10/2022
I had a great experience with this company. The scheduled time quickly to provide an estimate. Their cost was on point, nothing inflated. When I decided to hire them the to do the work, they scheduled quickly. The technician was pleasant, on-time and left the area where he worked immaculate. He replaced a flange and some pipes under an existing toilet (which had to be reseated after work was complete.) He even brought a special treat for my dog knowing she'd be there when he returned to do the work. I especially appreciated that they sent me a photo of who to expect. I've not experienced that before and thought it was nice touch that showed they were prudent about the safety of both their employees and their customers. I would definitely recommend and will use this company for our plumbing needs in the future.Plumb Tite, LLC
Date: 11/17/2022
Thank you so sincerely for this wonderful and thoughtful review! We strive to be the best company you will ever deal with from the service arena because we think you deserve more! This is why we work so hard to provide superior customer service, expert ************************* that are excellent at communicating solutions and options for the customer, and the most honest and ethical model around. We couldnt do it without customers like yourself and I wanted to personally thank you again for taking the time to review our work! Please think of us again when you have the need and we will again earn your business!
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