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Important information

• Advertising Review:

  On April 04, 2025, April 14, 2025 and April 21, 2025 BBB contacted the business regarding the phrase "Customer Satisfaction Guaranteed" on the businesses website. BBB found that this claim is in violation of the BBB Code of Advertising:

  20. Warranties or Guarantees
  
  20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.
  
  20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
  
  

  20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

  20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

  BBB requested the business to either include the terms of the advertised guarantee or add a disclaimer to clarify that terms and conditions may apply, or to discontinue the statement altogether. The company did not respond to BBB’s requests and made no changes to the advertising.