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Business Profile

U-Catch Fishing

Bill's Live Fish Farm and Pay Lake

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6-17-23 i went to Bills pay lake to fish in the shootout (tournament). I paid $22 for the 12 hour ticket to fish and an additional $20 for the shootout. The biggest fish caught subs the jackpot. I caught the 26.6lb fish in the picture and they have the win and $140 prize money to a guy with a 22.4lb fish. They said i was disqualified because ireeled the fish completely in our of the water 2ft up on the bank and my disabled mother couldn't get the fish in the net so in order not to cause injury to the fish i handed her my fishing pole so i could get the fish in the net. She only held the tip of the pole and did not reel it or use it in antsy m anyway but because she simply touched it i was disqualified. The catch is the guy who won had his buddy get one of his poles because he had a fish on 2 poles at one time but he wasn't disqualified. I had a couple purple tell me afterwards that the winner and the guy running the shootout are long time friends and that the situation i experienced is a common occurrence. I would like to receive the $22 and$20 i paid to fish in the shootout returned. I will be filing in small claims for the $140 prize money.

    Business Response

    Date: 06/30/2023

    Per ****** ****** who answered phone at business.  Only response she can give is there were no rules broken, someone was back there watching.  

Bill's Live Fish Farm and Pay Lake is NOT a BBB Accredited Business.

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