Complaints

This profile includes complaints for Eck Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Eck Services

  810 East D Ave Kingman, KS 67068-1803

  
• 

  Eck Services

  2799 S Meridian Ave Wichita, KS 67217-1461

  
• 

  Eck Services

  606 N Main St Pratt, KS 67124-1660

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The previous owner of our home called Eck Services to resolve an issue with an AC unit while still staying on the property. We have never used Eck, did not call Eck to fix the issue and did not sign for any work to be done. Previous owner never paid for the work and they are now trying to have an attorney reach out to us in regards to payment for services we never asked for, requested or signed for. We advised the lady that called us of the situation and that we never called or signed anything. She said all the phone calls were recorded and verified we never called and had nothing to do with the services provided.

  

  Business Response

  Date: 02/11/2025

  ****** I talked to ***** **********, the previous owner, and he said he was at the home getting some more of his belongs they day he called us.  You were in the home as well and the air conditioner was smoking. You were very concerned and asked him to make a call for emergency repairs.  We arrived at the home and performed the necessary repairs. We kept your husband, *****, in the loop.  We informed him of the costs and let him know we could mail the invoice.  We have the call on recording if you would like to listen to it.  It was made on 8/5/2024 at 8:20AM. Your husband states he is at work at the time.  We and ***** believe the repairs should be paid by the homeowner and you were the homeowner at the time of the repairs.  We have turned the account over to collections as we have not made any progress setting up a payment plan with you. I have also tried to call you at ************ but did not get an answer. 

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Review for EcK Services I had an absolutely terrible experience with EcK Services, and I cannot recommend them to anyone. Our AC unit was having issues, and they sent a technician who replaced a part and charged us for the visit. However, the problem wasn’t resolved, so I had to call again the next day. Again the technician attempted to fix the issue. It was still not resolved. I called again and the new technician immediately recognized that the part replaced by the first tech wasn’t even the issue. He informed us that the entire AC unit needed to be replaced, and due to the previous technician’s mistake, he assured us the follow up fee would be waived. Fast forward four months, I received a bill for the follow up visit – complete with a FORGED signature from their technician, claiming I had agreed to the charges. I contacted the company, provided all the details, including the names of the technicians involved, and was told they would handle the issue and contact me if they had questions. Instead of resolving the matter, I have now received FOUR separate notifications for this bill. Each time, I’ve called to explain the situation, and each time I’ve been told it would be handled. Not once have I received a follow-up or call back from them.

  

  Business Response

  Date: 01/28/2025

  Dear ******* *********
  Thank you for taking the time to share your experience with us. I want to sincerely apologize for the frustration and inconvenience this situation has caused. We strive to provide excellent service, and it’s clear that we fell short in your case.
  After reviewing the details, I see that a mistake was made in how we handled your repair and the billing process. Normally, we credit the cost of prior repairs toward the installation of a new system, but it appears this did not happen as it should have. Additionally, I understand your concerns about the follow-up charges and the lack of timely resolution after several attempts made by you.
  To make this right, we will immediately credit the charges for the repair and follow-up visit that should not have been billed to you. I will also personally ensure that the adjustment is processed promptly and confirm this with you.
  We also take your concerns about communication and billing very seriously. I will address this internally with our team to ensure better follow-through and prevent this from happening in the future.
  We greatly appreciate your patience and the opportunity to resolve this matter. Please don’t hesitate to contact me directly if you have any further concerns or if there’s anything else we can do to regain your trust.
  Sincerely,
  ****** ***

  Customer Answer

  Date: 01/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:01/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Eck services did not fix my problem and charged me hundreds of dollars and then refuse by not answering my calls to come out and fix the problem they charged me for

  

  Business Response

  Date: 01/22/2024

  Here are the details on events. 

  1/16/2024 - Customer called in and said furnace was not working at all. 

  1/16/2024 - Our technician arrived onsite and stated the following on his work order: Cody and Ethan. Found popped 3 amp fuse upon arrival, system ran when r and w were jumped. Thermostat was shorted out, replaced 3 amp fuse. Customer did not want to pay us for replacing thermostat, so he said he would do it himself.  Collected service call fee and left.

  1/16/2024 - Customer called in after replacing their own thermostat and unit is not working. Statement from our technicians on our work order: ***** *** ******* Arrived and pulled the new thermostat off the wall, found the R wire had not been tightened down fully and was hanging loose inside the new stat box.  Tightened wire down, ensured the other wires were tight and reconnected stat.  Furnace turned on and started running.  Monitored unit for about 10 minutes to make sure it did not kick off.  All is ok.

  1/19/2023 - Customer called in afterhours and said heater stopped working again. Heater had been working fine for 3 days.  On-call dispatcher explained there would be an emergency dispatch fee for coming out after hours and he was ok with that.  Technician called him before heading to his house and once again explained there would be a charge for the after hours services.  Customer then started to verbally attack our technician for over 11 minutes. Tech call his manager and determined it would not be a good idea to go on the call for safety reasons. 

  1/22/2023 - HVAC manager then reached out to customer after he cooled off.  Manager still did not think it was safe to send a technician into this home.  

  We would be glad to perform warranty work if needed, but customer must understand there could be a charge if there is another problem with the unit.