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Business Profile

Auto Customizations

MW Customs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I bought these taillights from MWcustoms I have had them for less then a year I just notice that my wires to the taillights were corroded I sent them pitures of everything they got back to me and said they are denying my warranty to fix them because there telling me that I didn’t place my taillights in properly mind you they only go in one way and I live in New York all kinds of weather year round so water snow salt goes under my truck I can’t help that they poorly made those wires mins you I paid $900 for these and for them to not fix the problem is very poorly for a company all I’m asking is either they fix them or refund me my $900 I had to go spend another $300 on new taillights because of this problem I would really appreciate it if they are held accountable for this thank you

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took forever to receive were sent to wrong province when received they were broke and pieces missing fought with shipping to get returned finally sent back at my expense did a garbage repair job were sent back to me stating that the warranty would start from that date the garbage repair broke and they only want to repair the same ****** way again and I have to send back at my expense again not going to happen as I can get new if I have to keep paying freight

MW Customs, Inc. is NOT a BBB Accredited Business.

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