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Business Profile

Credit Union

Everwise Credit Union

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Everwise Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Everwise Credit Union has 63 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Teachers Credit Union implemented a new log-in process for their users. This broke at least one fairly important 3rd party financial log-in service (*****). Since the first part of Oct I have been unable to use any financial services that use this service to transfer funds to or from my main ****************** at ***. I have contacted ****** services several times, initially they had a team working on it, then they didn't have an update but suggested having my other accounts enter the information needed manually (they do not have a process for this), and their latest response to my inquiry was a canned "Thank you for your feedback" response.

      Business Response

      Date: 01/05/2023

      Dear BBB, 

      Attached, please find a copy of ***'s response to the Member's complaint. We trust that this will be sufficient to bring your investigation to a close, but will gladly provide any additional information that you may need. 

      Sincerely, 

       

      TCU Legal Department

      Customer Answer

      Date: 01/10/2023

       I am rejecting this response because:


      I have contacted the financial service that I was using ***** with as suggested by ***. There is not any method that the consumer, at least for the financial service I was using this service with, to connect using routing and account numbers. This had to be done by the customer service agent that I talked with.

      I now have the capability to transfer to and from this specific account. The issue becomes that this does NOT have the same level of functionality as I had before, which I feel is where *** did not due their due diligence upon altering their back-end, and this was not communicated in any meaningful way to the consumer.

      The functions that I had while using the ***** systems was that my 3rd party financial service could monitor for deposits, and ask questions to me about them and based upon my responses transfer funds from my *** account to this 3rd party financial service. My 3rd party service no longer has the transparency to do this.

      Business Response

      Date: 01/24/2023

      Dear BBB, 

       

      Attached, please find ***'s response to ******************** response. We believe this will be sufficient to bring this matter to a close. 

       

      Sincerely, 

       

      TCU Legal Department

    • Initial Complaint

      Date:08/08/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monday August 1, 2022 I used the drive -up ATM and deposited $500.00 into the **** The machine shut down(blanked out) and was unable to complete transaction. The manager spoke with me and stated because I bank with Navy Federal( out of state) bank I would have to wait until the Brinks truck come to count funds and any overage would be inspected to determine my funds. I call my bank Navy Federal and filed a ATM affidavit/ incident report. *** told me they would call to update me. I called on Tuesday and was informed my card was found, yet no one called me to tell me when it was found, but no funds reimbursed yet. Now they are saying they have to wait to have *********** to contact them via mail or call to tell amount funds discrepancy, yet again they did not call me I had to call and haven't heard any updates at all or any communications from the bank regarding this matter. I need my money back. Their machine malfunctioned, but now I am suffering because of it

      Business Response

      Date: 08/18/2022

      Dear BBB, 

       

      Attached, please find ***'s response to the consumer's complaint. We trust that this will be sufficient to bring this matter to a close, but will answer any additional questions you may have. 


      Sincerely, 

       

      **********************************, Esq.

      Assistant General Counsel

      Teachers Credit Union

      Customer Answer

      Date: 08/19/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you.

    Everwise Credit Union is BBB Accredited.

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