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Business Profile

Irrigation

Custom Touch Irrigation, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Irrigation.

Complaints

This profile includes complaints for Custom Touch Irrigation, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Custom Touch Irrigation, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a scheduled appointment with Custom Touch Irrigation to start our sprinkler system. Although the tech showed up, he did not turn on the sprinkler system. I did not get a call from the company and ended up calling a different company to come out. When the new company came out they found all kinds of broken sprinkler heads in which they told me was generally caused by not properly winterizing the system, (Custom Touch Irrigation did this as well), A couple months after the tech left without doing the work, I started getting payment reminders. When I called to ask about it, they explained the tech had been let go for similar behavior. I was told the manager would be alerted and would give me a call. No call came. A month later I got new payment reminders so I called again. This time I was told that a back flow test had been performed so I would need to pay for that. I asked for a copy of it, and it was hand written and could have been filled out at any time. I feel since they did not come out to complete the job that I requested and not due to anything I had done, I should have to pay.

      Business Response

      Date: 09/01/2022

      **** thank you for taking the time to send in a review. i apologize for the inconveniences you have had to go through this year. I am contacting billing and we will be waiving any outstanding start up invoices for 2022. Including your backflow test. I hope this resolves your issue and hope you have a great weekend!

      Customer Answer

      Date: 09/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 


      Regards,

      *******************

    Custom Touch Irrigation, Inc. is NOT a BBB Accredited Business.

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