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Business Profile

Transmission

Midas Auto Experts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

This profile includes complaints for Midas Auto Experts's headquarters and its corporate-owned locations. To view all corporate locations, see

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Midas Auto Experts has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attached a "Summary of events" in the attachments.Essential Midas - Muncie changed my oil on 13 December 2024 and didn't tighten the drain plug properly for oil pan and when it finally vibrated loose, the oil quickly drained out while driving and the engine seized up.Midas is denying any responsibility and saying I have no proof. The proof is the fact that there was no drain plug when we were finally able to look at it. We tried putting a new drain plug in it and adding oil and it would not start and was making some funny noises.Midas did look at it and confirm the engine was done for, but refused to take any responsibility. We have only had the van for 6 months and had no previous problems until they changed the oil. Three *** certified mechanics have told me and are willing to go on record confirming that they have seen this happen and that this is the most likely cause since that would be about the amount of time required for the drain plug to vibrate loose. See attachments for more details.

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Midas has had my vehicle for nearly two months now, since June 5th, 2024. I brought it in for an oil change and an issue with my engine overheating. They told me that my thermostat gasket needed replaced, which was $700. They fixed it, and two days later, I was back with my engine still overheating. I was told that the part they replaced was faulty. After 4 hours of waiting for it to be fixed, I was sent on my way. Came back 20 minutes later with my engine STILL overheating and losing power because the mechanic did not attach a hose to my engine tight enough. I was told my car was good to go, but the coolant reservoir had oxygen in it I needed to let out. I was told it was okay to drive as long as I did that. Still had issues with it, so I took it back for them to further diagnose. It took them another 3 days, no word from them. I went back. The mechanic who fixed the thermostat gasket proceeded to tell me that my head gasket was warped and that he never even looked at it to begin with. I asked him was this an issue prior to me bringing it in before or was this caused because I was told I could drive my car after you supposedly fixed it? To which he replied I cant say for sure. Fast forward to now, nearly two months later. The owner, ********, has given me the run-around after promising to fix the gasket, free of charge, because he took responsibility. However, I can never seem to get ahold of him and he is never in. Do not take your vehicles to Midas.

      Business Response

      Date: 08/09/2024

      We take every complaint seriously and are actively working to get ************************** vehicle back to him as quickly as possible. We are in the process of installing a coolant fan before we can verify that the repair is correct and complete and will return the vehicle promptly as possible. We do understand the frustration shared and look forward to completing the repairs to this vehicle as soon as possible.

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