We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lube Services

Jiffy Lube

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lube Services.

Complaints

This profile includes complaints for Jiffy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Jiffy Lube has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ************************* and I have a Chrysler 200 that needed a radiator hose replaced so I took it to Jiffy Lube. They said that it was no problem to fix my car and that the radiator hose happens like that on the Chrysler 200. Jiffy Lube fixed my hose and I took it home but my car still wasnt right, so the next day I took it back to them and they said they would call when it was finished. Jiffy Lube had my car for an extra day and I still didnt hear anything back from them. So I went up to Jiffy Lube myself and my car was sitting in the parking lot like no one worked on it at all. A man spoke to me and told me when the diagnosis test was ran, a bunch of things popped up that was wrong, and that they didnt know what was wrong with my car but eventually my head gaskets would go out. They were looking at me like I done something wrong but I didnt. I left from there and took my car to a place called ******** and they charged me over $500 to fix it and then called me back a couple days later saying that my head gaskets needed replaced as well. I couldnt get it done because I didnt have the finances so I been having to drive around a messed up car. I contacted Jiffy Lube June 23rd and spoke to the manager about my car and he said that he would get back with his boss and that someone would contact me later on that day, or tomorrow but I didnt hear back from anyone. I called again June 27th and they put me on hold and then hung up on me. All of this has caused me problems financially with gas, my kids, and getting back and forth to work causing hardship for me. I need transportation to get back and forth from work and for my 3 kids and I also have receipts for everything I have paid for.

      Business Response

      Date: 07/20/2022

      My name is *************************** with jiffy lube in **************, i talked to ************************* and resolved the issue.

    Jiffy Lube is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.