Complaints

This profile includes complaints for Edward's Transmissions & Engines's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Edward's Transmissions & Engines

  3050 N Shadeland Avenue Indianapolis, IN 46226-6232

  
• 

  Edward's Transmissions & Engines

  PO Box 29042 Indianapolis, IN 46229-0042

  
• 

  Edward's Transmissions & Engines

  2 Gasoline Alley Indianapolis, IN 46222-3963

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3FEB25 I took my 2005 F-150 in for a trans. insp. and to have a couple things checked. When I dropped it off aware the cost would be $109 (stated by them and website). They were supposed to have it for 1/2 the day that Monday morning, told "they got busy" so the test drove it following day. *****, called me during the test drive, said a bad torque converter but worth fixing due to low miles & "NO ENGINE CODES" I agree to get STARTED diagnosing but to contact with options (flushing, partial/full rebuild or replacement). Heard nothing back. I call Wed. and told the mechanic would call. I also told the person on the phone that I wanted to discuss my options before going forward. No call so I called back Friday morning and told my "transmission was rebuilt and being installed".Fri. evening got a call that something was wrong & they would keep it longer. ***. noon was called by mechanic, told they "reprogrammed truck computer to make it shift smoother". My trucks 20 years old so I justifiably believed they just did this to HIDE the problem. Avoids ************ costs to pull it and do it the right way!The mechanic picked me up in the truck to go back to the shop and pay for repairs. When he showed up he refused to let me test drive it back to the shop untill I had paid for it (said he was afraid of me driving off with it and dragging him to get out of paying or something. I went back paid the >$4,000 in the hopes everything was fine. I got in it to discover they broke my mirror off (of course didn't own up to it). Within just a couple miles it was obvious that there were problems then on 465 engine light & jerking. I called, left messages with no returned calls. Monday morning I got 'butt' dialed by the mechanic I think, overheard them calling me names and all the other customers that are p!ssed off at them.They have totalled my truck because of what it's going to cost to fix it right and reverse what they did! ***** talks about doing right by Veterans..........B.S.

  Business Response

  Date: 04/03/2025

  We regret that the customer is unhappy, however, he brought his vehicle to us for a transmission repair, he authorized the work, and signed the credit card slip with ID verification at pick up. There is a warranty on his transmission, and we are happy to honor that warranty and correct any issues related to the repair of the transmission. Our owner has offered to repair the broken mirror free of charge, even though the mirror was broken when the vehicle arrived at the shop. There will be no refund issued as there is a warranty. We have a high customer satisfaction rating for a reason, and we stand on our reputation in the auto repair industry. Our customers are important to us, and we do all we can to take excellent care of their vehicles. 

  We have attempted to reach out to Mr. ********* numerous times, and he has not responded back to us. Again, we are happy to help him if he would contact us.

   

  Sincerely,

  **** *.

  Store Manager

   

  Customer Answer

  Date: 04/04/2025

  As stated in the complaint, I left (2) messages about problems with my transmission within less than 10 miles of driving my truck after I picked it up. I received no response until I got my bank involved with a possible charge back and "*****" (the owner) left one message and lied about having his lawyer involved already. What he didn't know was I was "but dialed" after someone checked those messages and I overheard him and his mechanics calling me names and bad nothing several other very unhappy customers!

  I know for sure that if I turned my vehicle back over to them they would have added on more fees and repair costs and in the end place a "mechanics lien" on my vehicle title so they could sell it out from under me. 

  The response from the business that they have a good reputation is very far from the truth! The fact is they have very low customer satisfaction ratings with ****, ****** and even the BBB itself. 

  As far as the rearview mirror goes I wasn't even mad about it when I discovered it because c*** like that happens. However it's just another indication of how low caliber the employees are to not own up to it when it happened! My truck was there for a week and none of the diagnostic work we spoke about was even started. 

  I have talked to **** certified transmission technician about changing the programming in the computer to HIDE the transmission ********** is very obvious that they didn't want to take the time to pull the transmission again in order to fix it the right way! 

  I work with ******** service organizations all over central ******* and have an online presence that can be useful to warn others of Edwards business practices! I have been waiting to see if the owner had a conscience before putting my story and the facts out there.

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  As stated in the complaint, I left (2) messages about problems with my transmission within less than 10 miles of driving my truck after I picked it up. I received no response until I got my bank involved with a possible charge back and "*****" (the owner) left one message and lied about having his lawyer involved already. What he didn't know was I was "but dialed" after someone checked those messages and I overheard him and his mechanics calling me names and bad nothing several other very unhappy customers!

  I know for sure that if I turned my vehicle back over to them they would have added on more fees and repair costs and in the end place a "mechanics lien" on my vehicle title so they could sell it out from under me. 

  The response from the business that they have a good reputation is very far from the truth! The fact is they have very low customer satisfaction ratings with Yelp, ****** and even the BBB itself. 

  As far as the rearview mirror goes I wasn't even mad about it when I discovered it because c*** like that happens. However it's just another indication of how low caliber the employees are to not own up to it when it happened! My truck was there for a week and none of the diagnostic work we spoke about was even started. 

  I have talked to **** certified transmission technician about changing the programming in the computer to HIDE the transmission ********** is very obvious that they didn't want to take the time to pull the transmission again in order to fix it the right way! 

  I work with ******** service organizations all over central ******* and have an online presence that can be useful to warn others of Edwards business practices! I have been waiting to see if the owner had a conscience before putting my story and the facts out there.

  
  
  Regards,
  
  ***** *********

  
  

  Business Response

  Date: 04/09/2025

  We would like the opportunity to satisfy Mr. *********** issues. The only way to do that is to get the vehicle back to us. We would like for him to reach out to us at the main office number ***************-4 Monday-Friday and we will put him in direct contact with the owner, Mr. ****** Again, our goal is to satisfy his issues. 

  Customer Answer

  Date: 04/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  I no longer wish to do business with Edwards Transmission. If they wanted to do the right thing they would have pulled the obviously faulty transmission back out and made sure the job was done correctly when they had my vehicle in the shop. They chose to attempt to hide the problem by reprogramming the vehicle computer instead which caused engine codes. They also wouldn't let me test drive before paying. I left two messages very soon after driving off that there was still problems with the transmission and now engine codes. They ignored those messages and chose not to get back with me until I got my bank involved and even then threatened me with lawyers but never mentioned wanting to repair it. After careful review of their Yelp, ****** and even BBB reviews I just don't trust that they wouldn't charge me another large some of money and then hold my vehicle on a mechanics lien. 

  Truth is we are in this situation because they didn't want to take the time and spend more Labor costs in the first place. I can no longer take my truck on the interstate and I don't know how long it will last on short trips before the transmission is completely gone but at least it is in my possession and not being held for ******!

  They know they not only did not provide the service I paid for but managed to cause more damage than was there when I brought it to them. 

  They have not even offered to discuss a partial refund so this and everything else tells me their only concern is making money not earning it! 

  There's some things going on in my life at the moment but once I get caught up on things it looks like I will be needing to contact a lawyer and it will cost them much more than they charged me to make things right!

   
  
  Regards,
  
  ***** *********

  
  

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/8/2024. I don't even know where to start. I took my car in to figure out what was wrong with the transmission. It is currently at the Greenwood Location. I have been talking to ****. The diagnostic was $109. **** called me and told me it could be 1 of 2 things. When I hear diagnostic, I think that you should be able to tell me exactly what's wrong with it. **** told me that he could tear it apart to see the exact problem. He never once told me it would cost more. If I had known that I would have come and got the car. He ended up telling me it was the clutch. I told him I would just come get the car. **** told me that he will put my *********** IN MY TRUNK. He is refusing to put it back together unless I pay another $500 so total, $1000. After that I asked him for pictures of the broken part. I called and asked him the following Tuesday, Wednesday and Friday to send me pictures. I still have not received them. It is now 5 days since I have heard from him. After all this I called the Keystone location asking for a supervisor to talk to. **** or something. I told him what was going on. He said and I quote "Quit beating around the **** and get to the point". Completely Disrespectful. This is not how business should be done. I am in shock.

  Business Response

  Date: 08/29/2024

  To whom it may concern,
  
  The ********* location has been closed since 2020. The vehicle is at our **************;location. The customer called and had the Southport location tow in the vehicle for a diagnostic for $109. The customer had it towed to a location that was not able to work on the car Tire Hub and we towed it from there. **** and his Technician diagnosed the vehicle to have a bad clutch that would require replacement. **** gave a replacement cost to the customer. The customer explained that they had replaced the clutch themselves 2 months prior and asked what part had failed.**** explained that the clutch is inside the transmission and the only way that he could know that for sure was to take out the transmission which cost half of the clutch job. The customer then told him to remove the transmission to find out. Once removed **** found a broken clutch disc. He explained this to the customer, and they said they would fix it themselves. **** then offered to put the transmission in the trunk for him to fix it. The customer was sent pictures of the car multiple times but said that he had not received them. Keystone was never called. After doing some research I found that the store that was called was Shadeland which is not an affiliated store. They told him he would have to contact the supervisor for the Southport location, which is me, but I was never contacted. **** was upfront about the cost and what was wrong with the car, and he is able to either, pay the $520 and pick up the car or he can bring us a new clutch and pay us the 1040 for the repair.
  
  Thank you,
  *******************
  General Manager  

• Initial Complaint

  Date:04/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2006 Jeep Grand Cherokee to Edwards Transmission on or about 1/14/3024 because my transmission was stuck in 3rd gear what they call lymph modeand they called me on 1/30/3024 and said it was 100% fixed so on 1/31/2024 the manager and his wife came and picked me up at the motel I was staying at and took me to there shop I paid them $1,763.38 and they gave me the keys I go jump in my Jeep and head down the road and just like it was when I brought it to them it was stuck in 3rd gear like they never touched it so I turned around and drove the jeep right back to the shop and told the guy Its still stuck in third gear. I thought it was fixed? He said It was yesterday And see the thing is is they knew that I was from ******** and had to get back home which was 3 1/2 hours away as soon as possible. so I actually drove 3 1/2 hours home to Illinois stuck in third gear. I got under the jeep when I got home and looked and there was absolutely no signs that anything was done and they said they put a new transmission solenoid in it and there would be signs that this took place. The fact that I am a disabled man So I was a disabled out of ****** and I was treated unfairly because of this. I asked for a refund or even a partial refund and never heard back from him.

  Business Response

  Date: 05/30/2024

  Good afternoon,

  The vehicle came to us in limp mode. We scanned the computer and tested all electrical and hydraulic systems in the transmission. We replaced the transmission solenoid pack and the electronic control module on the vehicle due to codes and testing showed loss of power to transmission and bad solenoids. We also told customer we do not know if there is any damage internally to the transmission from the parts that were bad and would not know until repairs were completed. Once the repairs were completed, we drove and retested transmission.The transmission worked and it passed all tests. After the customer picked it up, he came back later stating that the transmission was back in limp mode. We told him that we would need to do some more testing and see if the transmission has internal damage or any other electrical issues. Customer refused to leave the vehicle and drove it with an issue. We cant repair a vehicle we dont have in our possession and after driving all the way to ******** that way I am sure the transmission is damaged beyond repair. The parts that we replaced are under warranty and if they are bad, we would be glad to do the repair under warranty.We just need the vehicle to test and find the issue. 
  
  Thank you,

  
  *******************

  GM, ******'s Transmissions

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jeep was taken to them August 20,2022. I was told I needed a new engine. Made a deal with the manager to make payments. Once I paid half, he would order the engine. I stayed in contact with them the entire time. They did not order engine as we discussed. Which was not a big deal. Everything was paid off March 14, 2023. In June, I was told they had the wrong engine. Within a week time they had the wrong engine sent off and the correct engine in their warehouse. I kept getting told different timelines of when will be done. I kept getting the run around from the owner. When I did talk to him, he made it clear they were going to go pick up my engine and made it seem like my Jeep is a priority and will be done CORRECTLY and SOON. <-that was in August. I still keep getting different reasons why the Jeep is not finished. I get told that so and so quit, have other cars to work on, nobody here can work on engines, etc. This is my daily driver, this is not a project Jeep. I talk to the manager almost weekly, if not couple times a week (and have through all this). It is always a different story. They helped me in the beginning with accepting payments. They have done work for me before and I've never had this issue. I took my jeep to them because I trust the manager. I have offered to help in anyway I can. I have even bought parts myself and taken it to them to help them move along. However, I need my Jeep back. If can't finish job, take it somewhere else. They have more than one shop or outsource it. I need it done and I need it done correctly.

  Business Response

  Date: 10/16/2023

  Please see attached.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I got my 2015 Jeep Wrangler transmission rebuilt at Edwards Transmission on **** ************ June. Less than a month later on my birthday (July) my truck broke down on the expressway out of town in *********. Upset, disappointed, and traumatized (stuck in a rain storm) were my emotions. Got a tow to my fianc house. Contacted the owner at Edwards on Shadeland of this negligence on their part, plus Im stuck out of state for 2 days. ***** said that I will be reimbursed for my expenses of getting the truck back to Indy to them to repair on my warranty. So I borrowed over $700 with the understanding that it will be reimbursed back to me from my loaner. My expense getting the truck back was over $700. I provided receipts of the ************ tow equipment, tow from off the expressway, and gas. I was told checks are made Wednesdays. Im not even going to mention my PTSD flaring up behind this. My truck has been with Edwards now 2 weeks, no check, Ive missed revenue because I have no transportation to work and cant afford to rent a car. A loaner car or rental car was not offered and or not apart of warranty. *** considered doing a small claim to retrieve all that I have lost and more including the mental anguish Ive continued to suffer but I really want this company to do the right thing which is reimburse my money and repair my truck ASAP. This is a major setback! As of today 8/11 my truck is currently being repaired and I should have it in a day or two but no reimbursement check. I need my money!! I really hope that I dont have this issue again, so ridiculous!

  Customer Answer

  Date: 08/24/2023

  As of today, August 24, 2023 I have not heard from Edwards Transmission on ************ regards to my reimbursement check. On 8/12/23 I picked my truck up from Edwards Transmission. The repair was completed. I inquired about ***** (owner) and was told he was away until next Tuesday. On Thursday, 8/18/23 I showed up to Edwards transmission on Shadeland to talk to ***** about my reimbursement check. He was mysteriously not there, after I was told he was around the shop. I just want my money that all! 

  Business Response

  Date: 10/17/2023

  She towed her vehicle back to our shop with a tow dolly she rented from u haul. Upon arrival we checked out her jeep and discovered the transmission we had repaired had failed. We honored her warranty and fixed it within a few days. She wanted some reimbursement for her expenses for the rental truck and gas. Our warranty does not cover any of those expenses as I explained to her but I said that I would see what I could do. I decided to give her a check for 700.00$ in which she has received. I have not heard from her since so I assume everything is okay.

  Thanks for your help
  

  *********************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/20/2022 the 4th gear on my truck started slipping so badly that the transmission needed repair. I took it to Edwards ******************** location at 2 Gasoline Alley, ************. Im from out of state.********************* owns the 2 Edwards Transmission franchises at ************************************* and 2 Gasoline Alley.************************* is the branch manager at the 2 Gasoline Alley location.About 2 weeks later ****** called and asked for authorization to remove and diagnose the transmission for $595.00. I gave the verbal authorization.On 1/5/23 ***** called to let me know that the transmission was needing a rebuild for $8500.00. And that it was going to take 4 to 6 weeks due to waiting for a valve body from *****.I researched the issue and shipped a new transmission to them, which arrived on 1/9/23.****** indicated that installation would be completed on Thursday afternoon 1/12/23. I flew to **** and arrived on 1/13/23. The new transmission was still standing on the floor.I opted to have the truck and transmissions moved to ***************** in **************** to do the work. They did it in less than a day.***** (via the service managers cell phone while on speaker phone. The service manager and the mechanic heard the conversation) demanded a $1,000.00 cashiers check for removing and diagnosing the old transmission before I can get the truck removed. This is even though their website says you can pay with a credit card (right next to the BBB logo).I paid the $1,000.00 because I didnt want to get into a fight, I just wanted the problem fixed.I need $405.00 ($1,000.00 minus $595.00) to be refunded.

  Business Response

  Date: 01/27/2023

  Please see attached.

  Customer Answer

  Date: 01/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The company has not addressed the issues of the dispute.

  I have not received the refund that I have requested.

  The company made no effort to come to an agreement in their response.  They only directed personal insults in their rejection.  Their response speaks for itself.
  
  Regards,
  
  *******************