Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date was 2/1/22 but item was received several weeks later.AAA State of Play sold us, a small church preschool, a piece of playground equipment that was being replaced with a newer version. No mention was made of this being an end-of-model product or that a newer one was available. Just 2 years later a pedal broke off the bicycle part of the equipment. Since we are a very small preschool, this is a lightly used piece of equipment and a metal component snapped. Hmm. I was originally quoted $42 for a replacement part. That included tax and S/H. However, that cost was for the newer model. It turns out the part we need will cost us $495. Several emails and phone calls later, I've gotten conflicting information and promises of return calls that never happened. I think others should be aware of what type business they are dealing with when purchasing from AAA State of Play.

  Business Response

  Date: 05/28/2024

  We contacted the customer to discuss the issue and once we understood the full issue (model change) and even though it was well past warranty coverage, we replaced all 5 arms of their Merry Go Cycle to the updated version at no cost except for shipping and handling.   The customer was happy at the resolution to the issue and the parts we delivered at the end of April.

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We originally purchased, or asked for an inquiry about price on two bouncers, and two mat pads fromAAA state of play back in September. We received our quote which was $3100 and some change. We waited a few weeks to make our choice so we could look at our other options. When we accepted their offer, they told us we would receive a full refund if we were not satisfied. Months later, even after being told it would be delivered within 2 to 3 weeks? It came completely beat up and damaged. It was an old damage because you can tell the oxidation that occurred after damage. It was an old damaged playground set. After contacting them and letting them know, we did not accept the delivery from their delivery people because of the damage they asked for photos. We provided photos and told them we just want a full compensation and refund for the product we purchased that have been damaged and was not as promised when we purchased the bug bouncers. It is now 30 December and we have not heard back from them, any of them. We have sent emails and our phone calls have been ignored. We let them know that we would be doing a chargeback on our credit card, because we have not heard any kind of communication from them after we produced photos in mid November about the product that came delivered severely damaged. I want people to know to be extra careful when you purchase from this company. Also to let you know that they are able to buy an a rating plus from the Better Business Bureau. We know how this works because we are business owners ourselves . Do not believe the 4.7 stars that they have there are many complaints online that does not validate their 4.7 star rating. If you look it up yourself you can see that you can purchase better business rating and they are a business.

  Business Response

  Date: 01/12/2024

  We have reached out to the customer and are settling the problem. We had some confusion on all the items that she had ordered, which were more than just the bouncer mentioned and we caused an unnecessary delay in our response time.  The customer will receive a full refund or new equipment will be shipped by the 19th of January.  We apologized for the delay and the inconvenience it caused our customer.

  Business Response

  Date: 01/12/2024

  Can we add additional info to a response.  After posting our response we decided to 1. Refund her money and 2. Ship new versions of the products in question at no cost to the customer other than a reduced shipping cost. Was hoping to add that to the original response.

  Business Response

  Date: 01/16/2024

  After posting our response we decided to 1. Refund her money and 2. Ship new versions of the products in question at no cost to the customer other than a reduced shipping cost. Was hoping to add that to the original response.