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Business Profile

Modeling Schools

John Casablancas Modeling & Acting Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The transaction happened tonight at 9:30 PM on June 27th,2022. They pressured us into spending 300$ on booking fees and 71 weekly. I read one post about it being a scam and thousands of others online have listed it as a scam. I want me refund and its been less then 3 days

    Business Response

    Date: 06/28/2022

    We have a **** Casablancas franchise in ************, *******.  This person has dealt with another JC franchise - not us.  

  • Initial Complaint

    Date:06/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I was talked into paying over 2 thousand dollars for modeling classes with the possibility of getting signed after my 30 week program.I recently was picked up by an actual modeling agency who told me that this class is a scam and to get my money back from them if possible.Three weeks ago I called the help desk asked for a refund for the classes I have not yet attended.(16 classes) I had just completed my 14th class. When I called I was told to submit a email to the refund center or whatever they called it saying that I wanted out of the classes and to be refunded for the classes I have yet to take, over half.After I did that I called back the next day and asked for the refund. They told me I would be getting $702 of the $2000 odd dollars I paid for the classes on the 10th of June. I was okay with that number even tho I felt it was less than What I should have gotten back.With that being said here we are on June 10th and I still have yet to be refunded. Its been three weeks give me my money.

    Business Response

    Date: 06/14/2022

    We appreciate the opportunity to respond to this inquiry by **********************.  ************************** refund was posted to her credit card on June 2, 2022.  In her complaint to your office she states she was told it would be processed June 10, 2022.  We are not sure why this is a problem but her refund was posted as promised in the amount she states she understood in her correspondence to your office. 

    Although we vehemently disagree with ************************** assessment of our company, based on what she was told by a third party, we wish her the best of luck in our industry and are pleased she had no complaints about our training or services.  

    We shall consider this matter closed.  

     

John Casablancas Modeling & Acting Center is NOT a BBB Accredited Business.

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