Reviews

This profile includes reviews for Full Beauty Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Full Beauty Brands has 22 locations, listed below.

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  Full Beauty Brands

  2300 Southeastern Ave Indianapolis, IN 46201-4001

  
• 

  FullBeauty LP

  1 New York Plz New York, NY 10004

• 

  Lane Bryant

  4802 Valley View Blvd Nw Ste Ub090 Roanoke, VA 24012

• 

  Catherine's

  843 N Green River Rd Evansville, IN 47715

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  Catherines

  2040 Hamilton Place Blvd STE 225 Chattanooga, TN 37421-6076

Review Details

• Review fromKim R

  Date: 04/22/2025

  1 star

  Kim R

  Date: 04/22/2025

  Worst company ever and will never use again.Placed 2 ********** of them for 4 shirts, 2 of which they said were being refunded but I have yet to see that money They have already lost one and have no idea and told me I have to wait a month to report it ******* one will answer a straight question and I cannot find a phone number to try to talk to someone live.Will never use them again

  Full Beauty Brands

  Date: 04/23/2025

  According to FullBeauty Brands records, Ms. ******* placed an order through ************************** on April 12, 2025. This order included two black crewneck tees, which were shipped to her address on April 14, 2025. As of April 23, 2025, tracking information indicates the package remains in transit, with the latest update on April 22, 2025.
  
  A second order was placed on April 14, 2025, for four clothing items. These items were shipped on April 15, 2025, and tracking records show the package is currently in ******* and still in transit as of April 23, 2025.
  
  ***************** orders, our website advises customers to refer to the shipping options and estimated delivery times provided during checkout, as these vary by country. Standard international shipping typically takes 812 business days, while expedited shipping generally takes 57 business days.However, actual delivery times may vary depending on the destination and local customs procedures, which can occasionally result in delays beyond the original estimates.
  
  Ms. ******* can track the status of her packages anytime by visiting our website and entering the order numbers along with her email address. This will provide the most up-to-date tracking information, including the current location of the packages and the expected delivery date.
  
  If the packages have not been received by May 1, 2025, Ms. ******* is encouraged to contact our *************************** at ************ or reach out to us online via chat for further assistance.

• Review fromKay W

  Date: 04/15/2025

  1 star

  Kay W

  Date: 04/15/2025

  First: The color of tops fade quickly and the neck openings are huge so my bra shows. Sizes are inconsistent. I bought from Catherine's brick and mortar stores satisfactorily for over 25 years until they closed and were bought by Full Beauty Brands. Now a online only store, the service and practices are pathetic and borders on unethical. For example, the return policy states that returns are free if you choose store credit for your return; otherwise there is a $10.99 fee to receive a refund. As I prepared a return today, a fee of almost $34. (USD) for processing was taken from my return in addition to the $10.99. This fee is not listed on their website anywhere. There is no explanation. The shipping fee can be $29. or more (non-refundable). I should have free shipping 4 times a year but this typically does not show up and I am unable to change it. Several times I tried to join Catherine's Perks (A $25. Fee per year) to receive 10% off every order including the current order. It never takes the 10% off the current order so I drop it. Perks also ONLY applies to Catherine's Brands but while shopping online, other brands such as Woman Within often show up while you are only looking at Catherine's site. 10% is not taken off is not taken off these brands, so this is deceptive. The website often has problems. Sometimes a sale is only to a certain time but the website doesn't take your order until after the deadline. Phone calls are not helpful as the person answering does not have the power to make decisions. Frequently, I have gathered an order then not sent it due to the factors listed above. I am so frustrated and have complained directly by phone many times. I'm done.

  Full Beauty Brands

  Date: 04/16/2025

  Dear Ms. ****************** you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced with our products and services. Your loyalty to Catherine's over the past 25 years is greatly appreciated, and we deeply regret that your recent experiences have not met your expectations.

  
  We are committed to providing high-quality products and exceptional customer service, and it is clear that we have fallen short in several areas. We take your concerns very seriously and would like to address each of them:
  

  Product Quality: We apologize for the issues with the color fading and inconsistent sizing. We are actively working to improve the quality and consistency of our products to ensure they meet your expectations.
  

  Return Policy: We understand your frustration with the return fees and lack of transparency. We will review our return policy and ensure that all fees are clearly listed on our website. 
  

  Shipping Fees: We apologize for any confusion regarding the free shipping benefit. We will review your account to ensure that you receive the free shipping benefit as promised and address any discrepancies.
  

  Catherine's Perks: We regret that the 10% discount was not applied to your orders as expected. We will review the Perks program to ensure it functions correctly and provide clear information about its applicability to other brands.
  

  Website Issues: We are aware of the technical problems with our website and are working to resolve them. We apologize for any inconvenience caused by these issues.
  

  Customer Service: We apologize for the lack of assistance you received over the phone. We are committed to improving our customer service and empowering our representatives to better assist you.
  

  We value your feedback and would like to make things right. Please contact our customer service team at ************** so we can address your concerns directly and provide a satisfactory resolution.
  

  Thank you for your patience and understanding.

• Review fromKhadijah D

  Date: 04/15/2025

  1 star

  Khadijah D

  Date: 04/15/2025

  I ordered items from this company and have not received them. I have been on the phone with **************** for 3 days straight. They has sent me on a wild goose ****** I called when I noticed I never received my order. Their courier of choice delivered my package under a random staircase in my building and said they delivered it at my door which was a lie. They even provided picture proof that they lied. I was told to contact Swimsuits for all. I called and was on the phone for an hour with rep *** then was transferred over to a "supervisor" for OVER AN HOUR!! While being put on hold, I contacted the live chat, the rep ***** *.) did not read the information I provided and kept trying to end the chat (3 times to be exact) without answering my questions. Then ultimately left the chat without word. Then I used my other phone to call customer service (this is still while I'm on hold for a "supervisor" on my cell). I talked to rep **** and she said that she could order my items and express ship then to me in 2 days which would be right before my trip. However, they made me pay more than my original items to replace an out of stock item. The next day I saw no updates on my order. I called to check up and was told my order was not processed and put on hold so I wouldn't get my order in before my trip. I've had **** hang up on me, have an attitude, been lied to about which departments would rectify my problem, and in order to get a reimbursement, I have to submit paper and send it via mail only which will cost me gas & mailing fees. If I could give a 0 star I would. Out of the 7 **** I have been in contact with, only 2 were helpful, told the truth, and kind (Reps *** and ******). I am highly disappointed in my experience and as a former online retail customer service worker, this experience is the worst I have ever seen in my life. Would not recommend Swimsuits for all to my worst enemy. I have recordings, screenshots, call logs, & chat transcripts to prove my case.

  Full Beauty Brands

  Date: 04/16/2025

  Dear *** *****,
  

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. Your feedback is extremely valuable to us, and we are committed to resolving this issue promptly.
  

  We are deeply sorry for the delivery mishap and the subsequent challenges you faced with our customer service. This is not the level of service we strive to provide, and we regret that you were subjected to such an experience. We would like to address each of your concerns:
  

  Delivery Issue: We apologize for the incorrect delivery and the misleading information provided by the courier. We will investigate this matter with the courier service to prevent such incidents in the future.
  

  Customer Service: We regret the inconvenience caused by the prolonged phone calls and unhelpful interactions with our representatives. We will review the conduct of the involved representatives and provide additional training to ensure better service.
  

  Order Processing: We apologize for the delay in processing your replacement order and the additional charges incurred. We will review our order processing procedures to prevent such delays and ensure transparency in pricing.
  

  Reimbursement Process: We understand the inconvenience of the current reimbursement process. We will work on streamlining this process to make it more efficient and less burdensome for our customers.
  

  We appreciate your patience and understanding as we work to resolve these issues. Please contact our customer service team at ************** so we can assist you further and ensure a satisfactory resolution.
  
  Sincerely,

• Review fromMarcia Ellen R

  Date: 04/09/2025

  1 star

  Marcia Ellen R

  Date: 04/09/2025

  My sister ordered a pair of blue jeans online from Woman Within for $23. Separately, and unbeknownst to my sister at that time, she was also charged tax and a hefty shipping charge under a separate billing. She was very dismayed about this because had she known shipping was going to be about half the price of the blue jeans she never would have ordered them. Then, and unfortunately, her purchase was listed after the refund she requested had been posted to her bank. She became confused, thinking, Woman Within took the money back out of her account when, in fact, it had refunded her money. As a result of her perception, she started a dispute with ******. ****** found on the side of Woman Within and pulled the total cost of the blue jeans, shipping, and taxes out of my sisters bank account. In essence, they took back the money that had been refunded. I have spoken to ******, my sisters Bank, and Woman Within on more than one occasion. A week ago today I spoke to **** from Woman Within who led us to believe that a $25.57 refund had been negotiated to which my sister agreed. Today, I spoke to Hope at Woman Within and there was no documentation whatsoever regarding the conversation I had had with **** a week ago. My sister spoke with ****** earlier today and theres no documentation of any refund having come from woman within since I spoke with **** last week. So not only has my sister returned the blue jeans to Woman Within. She is also out the full cost of that purchase. I find these business dealings absolutely unconscionable. I want action taken for my elderly sister who made an innocent mistake to have her money refunded.

  Full Beauty Brands

  Date: 04/10/2025

  Dear ****** ***** Ring,
  
  Thank you for reaching out to share your concerns. We are truly sorry to hear about your sisters recent experience.
  
  In order for us to thoroughly investigate and assist with your sisters claim,we will need some additional information. Specifically, we kindly ask that you provide your sisters full name, address and the email address associated with her account, and the order number if available. This will help us locate her profile and review the details of her order, return, and any related refund activity.
  
  Alternatively, or additionally, your sister may contact our ************************* (CPG) directly at **************, where a representative will be happy to assist her further.
  
  We appreciate your patience and are committed to doing everything we can to resolve this matter fairly.
  
  Warm regards,

• Review fromStacy B

  Date: 04/07/2025

  1 star

  Stacy B

  Date: 04/07/2025

  I purchased the LATTICE PLUNGE ONE PIECE SWIMSUIT in a size 12 and received what I can assume is a bikini top in a 48 F/H/G. I've reached out to the company to send me my item I purchased to be told I need to provide my credit card to repurchase the item I already purchased. The representative refused to send me the items I purchased because I wouldn't give my credit card information to purchase the items I already purchased but never received. BUYER BEWARE

  Full Beauty Brands

  Date: 04/09/2025

  Dear ***** ******,
  
  Thank you for your feedback, and were truly sorry to hear about your experience. We understand how frustrating it must have been to receive the wrong item and then feel confused by the next steps.
  
  To clarify, our policy for incorrect itemsoutlined on our websiteis to have customers place a new order for the correct item and return the incorrect one using the return instructions on the packing slip. Once we receive the returned item, we promptly issue a refund to the original method of payment. Alternatively,you can also call us directly at ************** so our customer service team can assist you through the process.
  
  We appreciate you bringing this to our attention and are happy to help make things right. Please dont hesitate to contact us directly so we can get everything sorted as quickly as possible.
  
  ****************************************** Department
  ***************************************
  Office: ************** / Fax: **************
  ********************************************************************** | ********************************

• Review fromHarvey V

  Date: 03/29/2025

  1 star

  Harvey V

  Date: 03/29/2025

  I ordered some shirts and was automatically entered into the rewards program and charged an initial $1.99 and then $17.80 a month including tax even though I never ordered anything else. Make sure to cancel the rewards immediately after you order something.

  Full Beauty Brands

  Date: 04/01/2025

  Dear *** ********,
  

  Thank you for reaching out to us regarding your recent experience with our Member Rewards program. We understand your concerns and appreciate the opportunity to clarify the situation.
  

  Our records indicate that you made an online order via ************************** on August 18, 2024, and at that time, you signed up for the Member Rewards program. A welcome packet was sent to your email on file, detailing the benefits and terms of the program.
  

  We offer a "Member Rewards Program" to our customers after they place an order. This program provides free shipping rebates up to $15.00. The 30-day trial period costs $1.99, and after the trial period, the membership fee is $16.95 per month plus tax unless the customer calls and cancels. Membership requires a purposeful act on the customer's end to sign up; therefore, customers are not automatically subscribed, and accidental subscription is not possible. The sign-up page clearly explains the $1.99 trial, the monthly fee, and the complete terms and conditions of the program. Additionally, customers receive an email with program details, including instructions on how to cancel the membership online, by phone, or by mail.
  

  We apologize for any confusion you may have experienced. 
  

  Thank you for your understanding.

• Review fromKristen S

  Date: 03/25/2025

  1 star

  Kristen S

  Date: 03/25/2025

  King Size Direct used to be our go-to for big and tall clothing, but since merging with other retailers, their prices have increased, and customer service has *********** December, I ordered shirts for my son, but they overcharged me, so I returned the items and canceled a backordered piece. I followed their return instructions, dropped off the package at **** and assumed everything was settled.Three months later, they charged me $100 for the backordered item, and I discovered my $150 return was never credited. After weeks of emails, customer service keeps making promises but wont fix it. Now they demand a tracking number I no longer have, and to top it off, I have to wait for the backordered item to arrive just so I can return it again.

  Full Beauty Brands

  Date: 03/26/2025

  Dear *** ******,
  

  We sincerely apologize for the inconvenience you've experienced with your recent order and return process. We understand your frustration and regret that you have not received credit for the returned items. Since these items were shipped from the vendor and not directly from King Size Direct, the vendor requires a tracking number to provide proof of the return. Without this tracking number, we are unable to process the credit for the vendor-shipped items.
  

  We acknowledge that King Size Direct used to be your go-to for big and tall clothing, and we regret that our recent changes have impacted your experience negatively. We are committed to resolving this issue for you. Please provide any available information regarding the return, and we will do our best to assist you further. Since the backordered item was shipped directly from King Size Direct, we have emailed you a return label. This return will be trackable, ensuring that you receive the correct credit.
  

  Thank you for your patience and understanding.
  

  Sincerely,

• Review fromjulie O

  Date: 03/20/2025

  1 star

  julie O

  Date: 03/20/2025

  worst customer service i have ever dealt with. ordered a swimsuit in February package was lost. called got refund and reordered. 2nd package was lost. called got refund and reordered. Each time spoke with a supervisor who all they do is talk over me. Swimsuit came for the 3rd time i ordered and they sent me the wrong swimsuit. Called to return and and reorder again. was told i would be charge ***** they charged me *****. i was supposed to get expedited shipping which was supposed to be free, yet they charged me. just spoke with them it has been 2 days since i ordered and it hasnt even shipped yet. (swimsuits for all has the worst customer service, the supervisors are not helpful and i would recommend never to order from them).

  Full Beauty Brands

  Date: 03/24/2025

  We are deeply sorry for the multiple issues Ms. ******* has encountered with her orders and the frustration this has caused and for that, we sincerely apologize.
  

  Our records show that Ms. ******** placed an online order on Swimsuits for All for two items, which were processed and shipped on February 10, 2025, via **** (tracking number **********************). According to ****, the items were delivered on February 13, 2025. Ms. ******* returned these items on February 21, 2025.
  

  Ms. *******, placed a separate order for one item on the same day, which was also shipped on February 10, 2025. This order shows it made it to ******, **, but there were no further updates from the carrier.
  

  On February 16, 2025, Ms. ******* placed a third order and contacted us on March 18, 2025, stating she received the wrong item. We promptly sent her a QR code for Happy Returns to facilitate the return of the incorrect item, and Ms. ******* given credit on March 19, 2025.
  We deeply regret that you received the wrong item and for any frustration this may have caused. We appreciate your feedback and are committed to improving our service to ensure a better experience for our customers.
  

  Thank you for your understanding and patience.

• Review fromHeather W

  Date: 03/14/2025

  1 star

  Heather W

  Date: 03/14/2025

  I ordered from Wiman Within. My package was delivered by ***** to the wrong address. I called customer service, explained what happened, described the photo that ***** uploaded showing delivery, described what my door actually looks like, and was given no help to get a replacement. I asked to speak to a manager and was given the runaround about why they were too busy. I now have to wait 7-10 business days to get an EMAIL where I have to describe the whole thing again. That email has to be printed and mailed back, at my expense for printer ink and a stamp, and then wait to see if I can get the items replaced or my money refunded. I am absolutely disgusted by the lack of customer service!!! I will no longer be a customer of this corrupt and shameful company!!!

  Full Beauty Brands

  Date: 03/17/2025

  Dear *******,
  

  We apologize for any inconvenience this may have caused. If a package shows as delivered, an affidavit must be filled out and returned before an adjustment can be made. I have provided the online link below where you can print the affidavit. You may either mail it back to us or email it to **********************************************************************.

  *******************************************************************************************************************************************

  Thank you for your understanding and cooperation.

• Review fromQwe P

  Date: 01/20/2025

  1 star

  Qwe P

  Date: 01/20/2025

  I ordered clothes from KingSize nearly two months ago. I placed my order on November 24, 2024. I received a notification that my shorts were delivered to my home. I arrived home, and my package was not there! I asked my neighbors, and I saw on my camera that it was delivered but was definitely stolen at some point during the day. I contacted KingSize customer service about my missing package. I was told I would need to file a police report to get a refund, which is insane. I never wanted a refund; I just wanted my item replaced. I was on hold for over an hour; I was never able to get my issue resolved. I am still waiting on the other part of my order that I placed on November 24, 2024. Unfortunately, I have learned my ****** about this company; they could not care less about the customer; they only want the money. With future clothing purchases, I will be taking my money elsewhere to businesses that actually value the customer and our hard-earned money.

  Full Beauty Brands

  Date: 01/21/2025

  Dear Qwe ******,
  
  We sincerely apologize for the frustration and inconvenience youve experienced with your recent order from King Size. We understand how disappointing it is when a package goes missing, and we appreciate you bringing this to our attention.
  
  We want to clarify our process for resolving delivery issues. If a package is marked as delivered but cannot be located, we encourage customers to contact us at ************** so we can assist you. Additionally, to initiate a replacement or refund, we kindly ask customers to complete a Package Affidavit Form, which includes details such as your order number, billing address, and contact information.
  
  In cases where the total value of the missing package is $200 or more, picture proof of delivery is confirmed by the carrier or if multiple packages have been misdelivered within 60 days, we do require a police report as part of our security measures. This helps us ensure accurate processing and provides an added layer of protection for our customers.
  
  We regret any misunderstanding or delays you may have experienced when reaching out to our customer service team. Your feedback is invaluable, and we are continuously working to improve our processes to better serve our customers.
  
  If you still need assistance with your order, please don't hesitate to reach out againwe are here to assist you.
  
  Sincerely,