Heating and Air Conditioning
Peterman Brothers Heating, Cooling, Plumbing & ElectricalHeadquarters
Reviews
This profile includes reviews for Peterman Brothers Heating, Cooling, Plumbing & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 197 Customer Reviews
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Review fromJames L
Date: 04/21/2025
5 starsJames L
Date: 04/21/2025
Professional, friendly, and very knowledgeable. Jobs all well done. Their ************ time schedule works well, checking if its okay for you to be next.
Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 04/22/2025
*****, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromSusan R
Date: 04/19/2025
1 starI contacted Peterman Brothers through their website and asked for an appointment via an online request form, because under the plumbing tab there was no phone number. I was sent a text confirmation of the date, but no time.I had asked for an afternoon appointment, but that was not reflected in the text.On the date of service I still had no idea what time the plumbers would arrive.After cleaning everything up for their visit and waiting all morning, at 1:30 p.m. I called the number on the text to make sure they were still coming. We had a list of items that needed to be done, so I was concerned that they would not have enough time if they didn't arrive soon.I was told they would call me 1/2 hour out. I mentioned to the scheduler that it was not great to have to wait all day for this and she said that we could "go about our business" and didn't have to worry about staying home! So, apparently this company thinks you will get their 1/2 hour -out call and leave the dentist office, or the line in the grocery store, etc and run home. Does not work for us!But I let it go and said we would wait for the call. A half hour later I got a call from ******* (we are in ****) that they would not be coming that day! (This is for a first appointment!)I assumed that they would then come the next morning, but they could not schedule us at all the next day! She gave us an 8 am appointment 2 days later.After thinking about it, I called a real local company and got an appointment and cancelled the Peterman appointment.From our experience, Peterman brothers does not seem to care at all about customers' time.I found out that I was talking to a scheduler in ******* (which probably partially explains her non-caring and inflexible attitude toward our job) and not someone local! Beware of wasting your time with this company.Review fromAdam P
Date: 04/17/2025
5 starsAdam P
Date: 04/17/2025
Peterman sent out ****** ****** to analyze our sump pump issues. He was extremely thorough, diagnosed the issue, and provided different solutions for proper operation moving forward. Great experience! Thank you ****** and Peterman!Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 04/21/2025
****, thank you for taking the time to send this review. We are happy to learn that the service and time that ****** spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromWanda C
Date: 04/08/2025
5 starsWanda C
Date: 04/08/2025
I just want to say that **** **** and ****** were great they were here on time they did a good job they were friendly and considerate and they never left a mess and if I ever need them again I will ask for **** and ****** they were great they replaced our sump pump in no time at all and if I ever am the business I would certainly love to have them to work for me they were great very good asset to the company that's for surePeterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 04/09/2025
*****, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromTerry L
Date: 04/05/2025
1 starIf I could give a no star I would! ****** and ****** the technicians were absolutely wonderful!! But the people in the office were horrible. First of all it is a act of Congress to get someone on the phone that know what is going on and can help. Then we were not going to do all the work and that became an ordeal. When we finally got a appointment we were texted we would be first call between 8 am and 10 am. At 10:30 am we called because we had not seen anyone. Evidently our tech had a family emergency which I totally get but nobody from the main office called us. If they would have just communicated with us it would have been fine but they did not. We had been up since 7:30 waiting and the night before I had gotten home from work around midnight and to bed around 1 am. This was really frustrating. We canceled our yearly subscription to their service. Do business with company at your own risk.Review fromJulie H
Date: 04/03/2025
5 starsJulie H
Date: 04/03/2025
My technician was professional, courteous, quick to diagnose and present a solution. His name was **** and he is 10/10. Thanks for a seamless installation and job well done!Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 04/04/2025
*****, thank you for taking the time to send this review. We are happy to learn that the service and time **** spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromRaymond C
Date: 03/28/2025
5 starsRaymond C
Date: 03/28/2025
Good service from this company. Highly recommend this company . Good companyPeterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 03/31/2025
*******, thank you for taking the time to send this review. We are happy to learn that the service and time *** spent in your home was a positive experience. We appreciate that you are happy to recommend us to your family and friends. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromLaura M
Date: 03/25/2025
1 starWe were loyal customers for last 2 plus years. The upselling accelerated over time and we had one plumbing issue they struggled to fix, and charged us for unnecessary work that never fixed the leak. Issues can happen in any company but to not accept any responsibility was incredibly disappointing. You will overpay, nice technicians but the job is to upsell and doesnt mean it fixes your issue.Review fromRobyn S
Date: 03/20/2025
5 starsRobyn S
Date: 03/20/2025
We had maintenance done on our 2 existing hvac units and our 1 mini split had seemed to stop working. **** was the "lucky" technician that pulled our number. It turns out that we are the lucky customers. I cannot express how polite, thorough, and professional that man is. He diagnosed and fixed the split so it's now working better than it ever has! We are so happy with the work he did and the time he took to explain everything to us. 5 stars to Peterman Bros this time around, especially for maintenance and problems! It's so nice to have zero doubts in your mind that your expensive units are in top condition when a technician leaves your home.Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 03/21/2025
*****, thank you for taking the time to send this review. We are happy to learn that the service and time **** spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman BrothersReview fromJacki S
Date: 03/14/2025
5 starsJacki S
Date: 03/14/2025
**** at Peterman Bros. In my area was extremely knowledgeable and handled every concern I had with confidence. I will ask for him again if I have any issues. I will always use Peterman Bros for my servicing needs. 5?????Peterman Brothers Heating, Cooling, Plumbing & Electrical
Date: 03/19/2025
*****, thank you for taking the time to send this review. We are happy to learn that the service, technicians, and time spent in your home was a positive experience. Please let us know if we can assist in the future. Sincerely, Peterman Brothers
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