Complaints

This profile includes complaints for Ziebart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ziebart has 24 locations, listed below.

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  Ziebart

  150 S Madison Ave Greenwood, IN 46142-3573

  
• 

  Ziebart

  7030 Poe Ave Dayton, OH 45414

  
• 

  Ziebart

  1448 Kauffman Ave Fairborn, OH 45324

  
• 

  Ziebart

  2950 Stone Circle Dr Troy, OH 45373

  
• 

  Ziebart

  2260 E Main St Plainfield, IN 46168-1860

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** and I just picked my car up and I'm highly ****** and unsatisfied for the price I paid for the services. The vinyl in the car was not even touched. Ashes still in tray, the upholstery was dirtier than what I bought it in, seat belts, mirrors, visors, door handles dirty. My mates were not clean either. I want a refund. The least this shop could had done was give me a complimentary car wash. Like how you put all these ***** stains on my seats than say the seat belt did it but under the seat belt I showed the rep it was clean. This was a terrible effort to clean my car. I got my car clean at the ********** location in ******, ****.

  

  Business Response

  Date: 08/09/2022

  We received your photos and do see where there are some areas which require further attention.  When any vehicle comes in for detail we always have to consider the condition it arrives to us in.  As much as we would love to be able to return every vehicle to a showroom new appearance, we understand that just isnt possible in all cases.  Also, our primary goal is protection and preserving the life of vehicles.  Unfortunately, there comes a time when the condition of a vehicle is beyond what our services can rectify.  The stains from age and wear in the cupholders are not part of what we do as a company, this would be moving on to a reconditioning type of service. We do not clean inside personal compartments unless requested, hence why the console and ash tray were not cleaned.  We also do not clean the trunk area of the vehicle.  As far as the discoloration of the seats, when a vehicle is older, it is very possible that the years of dirt get brought to the surface with the use of the extractor.  We would be happy to make a return appointment to have some of the service redone.

  Customer Answer

  Date: 08/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  

  Hello,

  I am not willing to come back into the shop and have my car cleaned again because it left dirtier than what I brought it in. The age of my car should not excuse the lack of service provided. It was not a good job period. How does a company have pictures, details, and disatifiacation from a customer and refuse to do the right thing. It's fraud to provide lack of service, min expectations then try to offer a redo but at my inconvience. It will take too much to come back in and again, my seats and floor are worst. I want a full refund. Picrures don't lie, how can you expect to be compensated again for a bad job??? Your a million dallor company, how is a refund such a hardship to you as paying for a horrible job was for me? 

  Regards,
  
  ***********************

  
  

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-29-22 I dropped my suv off at 10am at Ziebart Bloomington for my yearly inspection of the Gold Shield Package where they inspected undercoating, applied **************** protection, detailed the outside, and clay *** treatment. The manager ******** did a walk around and he wrote down any dents or scratches found. I left & then returned at closing time and drove straight home and upon exiting vehicle to go inside noticed a NEW 2 INCH dent & scratch. I immediately called Ziebart but they were closed so I called back Monday morning 8-1-22 and spoke to Nate & told him of the damage and how I thought it may be from a door ding from another customer there so I asked him if he would look at the cameras to maybe get a license plate number so I could hold whoever responsible. He said he'd see what he could do & call back. He didn't call me back. I called him back in the afternoon & asked what he found out. He said they don't have cameras outside & he couldn't help me but said he did look at his walk around sheet and no dent or scratch that big was listed & he agreed it wasn't there upon drop off. Since then I reported it to my insurance & 2 body shops said what I initially thought was a door ding isn't consistent with that and that someone has either dropped something on it or hit it with something. This issue needs resolved. Also had problems with the leather treatment & outside detail. On my leather treatment you can see where it was done, and where it was not. You can tell the differences by the places that are shiny, dull, and also by the wipe marks. Also the outside detail looked good except in 2 spots the front right fender & left rear door where some kind of liquid was sprayed & not wiped or rinsed off & it drip dried to the paint. For the price I paid for that package this all is unacceptable. My very first visit after I bought my suv they skipped doing the 3rd row carpet protection so I had to inconveniently take it back to get it done. Have lost my trust.

  

  Business Response

  Date: 08/05/2022

                 Thank you for providing the details of your recent visit to our Bloomington location.  We are sorry to hear that you found damage after having your vehicle serviced with us.  Based off the information you initially provided,its very clear that you believed this damage is the result of a door ding. We would love to be able to provide you additional information, however, that is simply not possible.  Once you leave our parking lot we are no longer able to be held liable for any damages.  We wish that would could offer further assistance in this matter.  In regard to the workmanship issues, we would be happy to have you come by for touch up of these areas. 

• Initial Complaint

  Date:07/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband scheduled an appointment for the 15th (June) the soonest they could get me in for annual maintenance, he texted me the appointment date and time, that it needed to be there WHILE ON THE ***** with them. We arrive for my appointment only to be told they had us down for the 28th! They said they would try to getting my car done anyway but it may be next day, so our one day off work turned into two days (one bring unpaid). I asked to have my seats cleaned before maintenance, $219.99. Went to pick up my car and my seats are still dirty, they said you can wait and well shampoo again, after having my car for 24 hours and telling us it was ready. I made a complaint on their ******** and they asked me to email them. The only response received was we offered to clean them again. I sent another email with photos and have not heard anything back. I cant afford another day off to take my car an hour away to be cleaned. Terrible customer service.

  

  Business Response

  Date: 07/19/2022

  As the store advised, they are happy to redo the service.  We can even make arrangements with a different location to redo the Inner-Guard portion from your recent appointment.  The customer denied this and is only asking for a refund.  The vehilce was brought in with a significant amount of dog hair and the staff believes the customer has used some type of product on the seats which caused discoloration.  We will never be able to rectify that situation, however, we are still offering to redo the vehicle.  

  Customer Answer

  Date: 07/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  As explained before, your locations are not close to me.  Greenwood was the closest and still close to an hour drive. Your customer service is very lacking. It took me less than 20 minutes to clean my seats on my own. $220 wasted at your location for my car not to be cleaned and additional money to be spent to do it myself. This doesnt include the additional day we had to take off work to pick up the vehicle. I will not be continuing my contract with your company. 
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 07/27/2022

  Our offer to redo the service still stands.  We realize the inconvenience this may have caused and for that we apologize.  As we previously stated, we are not convinced the pictures which were submitted were from after the service.  In addition, if touch *** on the seats are all that needed done after the initial visit, then we could have made arrangements to have that done while you wait, rather than dropping the vehicle off for the day.    

  Customer Answer

  Date: 07/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  The photos were from after the cleaning. Your associates didnt even go look at my car when we reported there still spots before we took the car home. We should not have been called and told it was ready with these spots still there. I hope your team has learned from this and doesnt repeat for anyone else. It was not ready to be picked up and its not right to expect someone to have to wait once they get there to have something cleaned again and take it home with wet or damp seats. 
  
  Regards,
  
  ***************************
  

  

  Business Response

  Date: 08/01/2022

  Our response to the customer will not change, regardless of how many times they reject our repsonse.  We have offered to redo the service and that is what still stands.  

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August **** I purchased my new **** Jeep TJ. I paid the startup package fee to Zeibart for rust proofing and paint protection and had the services reapplied annually per the contract requirements. The product destroyed my vehicle. It has rusted out to an undriveable condition. There are holes throughout the cab, flooring and the frame is no longer attached to the cab as a result of the disintegrated cab. Over the years of rust proofing with zeibart I started to notice the product dried on like a layer of tar leaving a gap between the product and the vehicle trapping moisture and accelerating the rust and disintegration of the vehicle at a ridiculously rapid pace. I had to pull the thick layers of their product off and was shocked that my vehicle underneath crumbled to the ground.

  

  Business Response

  Date: 06/15/2022

  In order to look into your complaint I will first need to know which Ziebart location you made your purchase through?  

  Customer Answer

  Date: 06/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and here is my response to their question:

  I purchased from the location at ***************************************************************** and when I moved away from Scarborough I resumed my required annual services at ****************************************************************** K9J6W4

  
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  *************************

   

   

  
  

  

  Business Response

  Date: 06/17/2022

  Thank you for providing that information.  Unfortunately that is not something I am able to help you with.  The BBB page in which you have submitted your complaint is for a franchise that operates exclusively in ******* and ****, ***.   As a franchise, I am unable to provide any resolution for locations outside of our ownership.

  
  I would recommend reaching out to ******************************************

  
  That is the customer service department for ********************** International Corporation.  They should be able to help you or direct you to the appropriate person.  

  Customer Answer

  Date: 06/21/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *************************

• Initial Complaint

  Date:06/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my 2019 Cadillac Escalade SUV to Z bar in ***************** to have the two windows front and passenger side in front tented we wanted 5% they use some other tent plus there was damage on my car when I picked it up they pretty much said they wasnt fixing anything and wasnt gonna re-fix the windows we won our windows tinted the right way and would like to have that piece of paint that they knocked off of our car fixed

  

  Business Response

  Date: 06/06/2022

  This cusotmer made an appointment for the front two windows to be tinted on their 2019 Escalade.  *** appointment indicates the window tint percentage to be 15% ceramic, as well as their signed check-in sheet.  15% is what matches the remainder of the vehicle's factory dyed glass and 15% is what was applied to the vehicle.  Also, when *********************** (husband) came to pick up the vehicle, there was no mention of a chip in the paint.  We did NO work on the outisde of the vehicle and Ziebart will not be offering to repair any chip.  *** vehicle is over three years old and was brought to us with over 45K miles.  In addition, ******* threated our front end management staff.  ************ told the store manager that he would "beat your ***" if the manager stepped from around the desk.  *** police were called during this situation and ************ was issued a NO TRESSPASS order for our property.  Ziebart will not be redoing any tint for this customer now, or in the future.