We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window and Door Installation

Trim-A-Seal of Indiana Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased Gutter Helmet thru Trim A Seal June 15, 2023. Had numerous excuses, delays, installation dates and material. Finished installing Oct 3, 2023, During winter, found some of the helmets too far forward, which caused large icicles. ******* did come out in December, inspected it and said to call back in the Spring. . Have had numerous rain-off from steel roof not being captured by Gutter Helmet, and I made phone calls with no response. Latest was June 13, 2024. Left message with secretary (********) to have **** (Owner} call me after meeting. No call. Trying to resolve the issues, Several weeks ago, they said they would be out. Trim-A-Seal called on June 12, 2024 stating someone would be here on Wednesday after his regular work. No one showed up or called. Have been not able to reach anyone at ***-A-Seal since. Would like them, at this point, to remove Gutter Helmet and issue partial refund. Original price also included new gutters.

    Business Response

    Date: 07/22/2024

    I spoke with **************** to review the issues he had brought up with the Gutter Helmet. I assured him that we would be able to address the water-flow issues with some minor adjustments to the system. We have confirmed plans to service ******************** gutter helmet system and will be sure to confirm the changes were successful following the first major rain after our work is done. We also discussed the issue of icicles. I explained the reason that they were appearing and that we wouldn't be able to do anything to prevent them with the Gutter Helmet panels, however I assured him that they wouldn't cause any damage to the Gutter Helmet system or gutters.

  • Initial Complaint

    Date:06/14/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Failure to Deliver on Awning Installation and Unacceptable Delay Extreme dissatisfaction and disappointment with the abysmal service of installation of awning. Made significant down payment and still without awning that was promised to be installed.Caused inconvenience and frustration. Entrusted the company on the assurances of quality and efficiency provided during our initial consultation. Lack of professionalism and disregard for customer satisfaction. Failed to meet timeline and blatant disregard for communication and customer service. Despite repeated attempts to contact company and obtain an update on the status of awning, I have been met with silence, leaving me in the dark about the progress of the project. Delay has had significant consequences. Unable to enjoy my outdoor space as intended, and the lack of shade provided by the awning has resulted in discomfort during the last few months, where the heat was sometimes unendurable. Furthermore, the financial burden imposed by the failure to deliver on the promises is deeply distressing, as I am left with the burden of an unfinished project and the inability to recoup my investment.Realistic timeline for the completion of the awning installation was not received.

    Business Response

    Date: 06/26/2023

    ***************** was given an approximate completion date for her ********* Awning purchase. Unfortunately, we were unable to make that date due to factory delays. We always try to make sure people know that custom products are non-refundable. We waived our policy and allowed ***************** to cancel and have a full refund. The issue should be resolved.

    Customer Answer

    Date: 06/26/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In mid September of 2022, I contacted and met with a representative from *********** of Indiana for the purposes of epoxy for my garage floor. They quoted me a price. I later called and spoke with the representative and he lowered the price to $5100 which cover all 3 of my garage bays, and the side walls. The agreement was that the company would come the first week of October 2022 and install/apply the epoxy to my garage floor. I contacted them towards the last week of October 2022 (they had contacted me or completed the agreed work) and asked for a refund. The owner agreed to give me a refund but for only $4700. He stated he would keep the other $400 to pay his sales person commission. I explained no work was ever completed and that I demanded a full refund. The manager refused, I told him I would dispute with my credit card company. I have yet to receive my refund. I am requesting my refund in full. Attached is what I paid, and current images of my garage. The last photo is an example of a floor and base boards that have had epoxy applied.

    Business Response

    Date: 12/28/2022

    A refund has been issued to this customer in full. We spoke on the phone and agreed to hopefully do business in the future.

    Customer Answer

    Date: 12/29/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Thank you.

Trim-A-Seal of Indiana Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.