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Business Profile

Dog Training

E-Collar Technologies, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the e.collar product mini-educator rx-090 May 22, 2024 from ******. The product was doing well until it stopped charging so I called the company bec the product was under warranty. They sent me a replacement July 23, 2024, have me return the defective item. Fast forward today, the collar just randomly buzz my dog and my dog helps out of pain; this happens couple of times. I called the company and asked for a refund but they refuse. They said they can replace the defective item but cannot refund. I cannot trust this product anymore and will not put it on my dog again but they wont take the product back. Company should be accountable for the product they manufacture.

    Business Response

    Date: 11/11/2024

    Customer issue has been resolved directly, refund has been issued however consumer purchased from another company.

    Check issued for $199.99. 

    Corthney *******
    ***************************************************
    ******************
    Daytime Phone: **************
    E-mail: *******************************

  • Initial Complaint

    Date:10/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an ecollar online on 09/24 which was marked as shipped 09/27. It was marked as delivered 09/30. On this day, within 2 hrs of receiving the delivery email, I went to our mailroom to get the package. It was nowhere to be found. I then went on to query with management, who would not locate a package being delivered on the cameras around the approx time frame it was marked as delivered. I spoke to the driver of delivery company and he could not recall delivering this exact package. Since then, *** reached out to the company, who informed me Ive to get a lost claim signed by a notary public and stored on file for 10 years alongside my SSN and drivers license. A bit unnecessary but sure as I never recieved this and am $200 out. I filled all this out over 2 weeks ago and its been crickets. Ive sent emails that have gone ignored. I feel as though Ive no other option other than to open this case in the hopes of receiving a refund on something Ive been fighting for over a month now with no luck or progress.

    Business Response

    Date: 10/28/2024

    This Order Number: RT6DSTOEBPQCKMVVC60OJ0 was not placed with our company.  I will reach out to the customer to see where the original purchase took place and resolve the issue from here.  We would never ever state that a claim be signed by a notary public and stored on file for 10 years alongside SSN and DL.

     

    *** ******** | General Manger

    E-Collar Technologies, INC.

E-Collar Technologies, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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