Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They informed me that the membership was monthly and I could cancel at anytime. I've been fighting for the past 6 months to cancel my membership. Not only did they lie to me about membership cancelation, they are harassing me and threatening to send me to collections.

  Business Response

  Date: 08/03/2024

  We are sorry to hear that one of our members is having difficulty in cancelling their membership. We do have processes in place to properly cancel a membership. This begins with the member being current with their membership first. The member was reached out to due to past due invoices. Upon reaching out to resolve the past due billing, the member stated that they wanted to cancel and would not be making any further payments. One of our employees tried to find a mutually beneficial solution, as we always want to help our customers with their accounts. The member stated that he would cancel his current billing information so that no payments could be processed further. We explained to the customer that until the account is resolved that the account will remain past due and upon 100 days of delinquency the account will be sent to collections. We do not want our members to go to collections, however, must rectify the past due payments. Attached is the contract for the agreement stating that the membership is a 3-year agreement. The member may cancel at any time, but a premature termination may result in early termination fees. In this particular agreement the member may cancel early but the account must be in good standing with payment of either 50% of the remaining balance due of the agreement or $150. Whichever is greater, the member will have 30 days to make payment on the cancellation of the agreement before the account is resolved. We do want to resolve the account with the member, however without current billing the account is unable to be resolved. We would like the customer to reach out to ********************** so that we may be able to help resolve the account balances and cancel the contract with the agreed upon terms of the agreement. 

  Customer Answer

  Date: 08/12/2024

   I am rejecting this response because:
  
  I tried to cancel my membership on three separate occasions BEFORE any of this transpired. When Midwest Shooting Center failed to allow me to cancel, after signing according to the terms that I could cancel any month, they blew me off. I then went to my bank and had them cancel payments resulting in Midwest Shooting Center having an issue with me *** an outstanding payment that should never have occurred 

  Business Response

  Date: 08/19/2024

  We thank you for reaching out with your rebuttal. We understand the customers feelings of frustration on the process to cancel the membership, and we would like to help this customer avoid collections. Unfortunately, without current billing the account is unable to be resolved. We ask again that the customer to reach out to ********************** so that we may be able to help resolve the account balances and cancel the contract per the cancellation policy outlined in the terms of the agreement provided to them. 

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a text May 3rd to ***** at MW Shooting Center to freeze account. He sent me the forms. I filled them out (twice) and returned them via email. I haven't gotten a response in 2 weeks. I've called multiple times, nobody answers. I've emailed 3 times and they said I would be notified. That was last week. I called in again, talked to ****** (someone that works there) he ensured me that ***** would get to it right away. No response. There turn around time is 48 hours not 2 weeks. I've already been charged for this month. I would like BBB to reach out them before I decide legal action.

  Business Response

  Date: 05/23/2024

  We are very sorry to **************** that the request to freeze his account was missed. **************** did request a freeze and our standard turnaround time is no longer than 72 hours. Unfortunately, his request did not reach the inbox of our **************** Accounts Manager to place the requested freeze. This was an error in our systems and has since been rectified so that it will not happen again. **************** has been given the freeze that was requested and a refund on any payments that processed before the error was caught and corrected. This complaint has been rectified with **************** with his requested freeze and the addition of the refund for the charge that processed after the request. We sincerely apologize for any inconvenience to **************** and that it took 2 weeks for the error to be found and corrected. 

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  back in 2020 (maybe 2021) me and my wife joined as members for 2-3 years (cant remember which but i think it was 3) to have access to indoor shooting.When we joined we paid in full for the whole membership term. the store hours at the time showed them open on mondays however they were currently closed Mondays for staffing issues because of Covid and i was fine with that since the gal told me all plans were to get fully staffed and open mondays, although no time was given.i understood, it was definitely a stressful time for businesses and yet to this day they are still not open on Mondays. (i honestly feel i was lied to and defrauded)during the term of the membership I did not cancel my membership, looking at all this now I probably shouldve since they lied to me and have now sent me to collections for no service or product rendered but I did not have a set time of reopening mondays so thats on me.again, the membership was paid in full at the beginning of my membership term.During the time we were members I used the range twice and my wife used it once.Yesterday, April 8, ************************************************************ to collections for the (approximate) amount from both bills of $460.Everything I bought was paid in full before the membership started, and any merchandise I purchased (thousands of dollars) was paid in full before I left the store.if this isnt a mistake this is a very predatory company and something should be done about it.The collection company is *********************, ***************************************************************************************master no: HXU062 Phone number is ************** hours Monday through Friday 9 AM to 6 PM EST thank you *** The total amount below would be items I purchased and the memberships for me and my wife. I honestly dont want any of the money back I want them to leave me alone.i havent even been to the store in over a year+

  Business Response

  Date: 04/11/2024

  The membership was not cancelled out from a clerical error and has been resolved with the customer. The customer submitted a cancellation request under the buyers right to cancel per the agreement before the account had gone to collections.  Both of the accounts under this customer have been resolved mutually and turned into a positive experience with both the customer and the company. We sincerely apologize to the customer for the error and any frustration that it caused in the moment but it is now corrected. 

  Customer Answer

  Date: 04/11/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.

   

  thank you ***** for getting this resolved so quickly! 

• Initial Complaint

  Date:03/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midwest Shooting Center will not allow me to cancel my membership even after following the instructions given to me by the company. What they do is move the goalposts every time you complete the cancellation process. This company is a scam. My only recourse is to get a lawyer involved and *** them.

  Business Response

  Date: 03/18/2024

  We understand here at Midwest Shooting Center that cancelling agreements can sometimes be a frustrating process at times. We assure all of our customers that we do intend on helping all of our guests to our best ability. In this circumstance, we removed all late penalties and service charges due to the account falling past due in order to help the customer in the best way we can to bring them back to current on the account. The cancellation agreement was agreed to at the signing of the contract as well as the terms of the agreement of 78 payments of $8.01.  The cancellation terms were again delivered via email on 11/10/2022 upon request and no further action was taken to cancel the agreement based on the signed terms of cancellation. The customer was successfully contacted by our 3rd party billing and our services internally multiple times regarding the past due account as well as the cancellation request by the customer. We have attempted to contact multiple times throughout the life of the agreement in order to resolve this account, however we must remain inside of the agreed terms of the membership. We would be more than willing to assist the customer in resolving the account within the agreed upon terms at the signing of the agreement.  The early termination penalty is based on 50% of the value still present on the account in any early cancellation that is not covered within our terms and conditions agreed to at signing. 

• Initial Complaint

  Date:12/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business locked me into a supposed 5 year membership contract before the business was even open/able to do business (using a TBA start and end date on the contract). They are using a fitness membership company D.B.A *** Fitness Solutions to hound me for money ($14.99 biweekly) and not allowing me to cancel my membership unless I pay $500+ or provide proof that I have a medical ailment or that I have relocated (which I have) more than 75 miles away from the location.

  Business Response

  Date: 12/07/2023

  As a company that prides itself on customer satisfaction, it is very unfortunate that one of our members feels this way and is not the level of customer service that we pride ourselves on. As is the case with all new locations we establish, the members statement is true, at the time of signing this specific agreement there was a "***" date that is dependent upon the opening of the location. Upon a location opening, the membership will become active, and the terms of the membership will begin. The agreement states that there will be 78 bi-weekly payments of $14.99 upon activation of the membership on the *** date of opening. We are more than willing to help any of our members in the event of an early cancellation. The terms of the agreement are sent upon the date of signing the agreement and one of the clauses for early cancellation without penalty is the event of moving 75 miles outside of a Midwest Shooting Center. Unfortunately, we have not received documentation of the move from the member to process this cancellation.  Our billing company was contacted in July of 2022 and the member was again presented with the cancellation options, but we received no further action from the member to proceed with their cancellation. The early termination penalty is based on 50% of the value still present on the account in any early cancellation that is not covered within our terms and conditions agreed to at signing. We would be happy to go over these options again with the member to process the cancellation as requested with proper documentation. Please contact the Membership Manager or General Manager at the location to proceed.