Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 28, 2025, I awoke to find I could not get my shower handle to turn the water off. I eventually turned the water off at the main shut-off. I called the first ******* that showed up in my ****** search & explained what had happened & that I was now without water. I was told they could send a person out to help after they were finished with their current job. ***** arrived approx. 2-3 hours later. He walked up to the shower, snapped a couple of pictures and stated that the problem was a capacitor. ***** stated a new **** capacitor would cost me $489.00 with the discount if I joined their perpetual membership at $9.99/month. He identified other features of the membership as well. I agreed to the membership however he would have to order the part and come back on Thursday 1/30/2025. I began looking up the features of my shower and called a **** number about a capacitor. I was told that a capacitor IS NOT responsible for the stream of water, that my description was that of a cartridge failure. I then called another ************** agreed to come right out to get my water back on. They diagnosed a cartridge failure and I had it repaired on 1/28/2025 for $283.09. I then called Summers to report my disappointment in that I was only sold a membership on this contact but my problem was misdiagnosed creating a potential significant overcharge. Further, I was without water until Thurs. The *** I spoke with stated she would send this to have the invoice corrected and the $9.99 refunded. Today, 1/28/2025, I have been sent an invoice stating I owe $89.01 for that service call minus the $9.99 I paid for the membership. Further, the details of Nolans call on the invoice NOW say he diagnosed a cartridge problem which is NOT true. I was not given any original paperwork showing the price estimate of the capacitor. The information on THIS invoice has been altered to attempt to justify requesting additional monies for a service unrendered.

  

  Business Response

  Date: 03/11/2025

  I am so sorry there was a complete misunderstanding on getting *** a refund back for her work that was not performed. We are refunding back $9.99 to *** for a membership she is not wanting due to issues were not fixed at the time of visit.

  Customer Answer

  Date: 03/11/2025

   I am rejecting this response because:
  
  This message does not mention cancelling the request per invoice of the $89.01.  I did speak with ****** on 3/11/2025 and although she did say that the $89.01 would essentially be voided, that is not mentioned in her response above.   I just wish to avoid any further misunderstandings.  
  Kindly, 

  *. *********

  

  Business Response

  Date: 03/24/2025

  We did void the  $89.01 from being due on the customer's account due to multiple misunderstandings and to warranty our work of 100% customer satisfaction.

  Customer Answer

  Date: 03/24/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you, 

  *. *********

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/3/22 Summer's came to install a new furnace. When they arrived there were 2 guys in the truck. I was standing in the yard as they backed up to our garage. The driver did not stop in time and hit gutter over the garage. As the passenger got out he looked up at the gutter but said nothing. I didn't say anything as I wanted to give them a chance to tell me before they left. When they were finished they went over the paper work and asked if we had any questions. I asked what are you going to do about fixing the gutter you hit? The passenger said yeah the driver hit it. He said he took pictures with his iPad and will pass it on to their service manager. The gutter is a seamless gutter and it was hit hard enough that it was dented in which caused a large split down one side and across the bottom of the gutter. I phoned the office at 1:50 p.m. that afternoon to report the damage. I spoke to ******** and she stated the information would be passed on to the service manager and he would be in contact. On 10/14/22 I called Summer's and spoke to *****. She said the service manager was not in the office but the ** was aware of the incident and we would be contacted next week. On 10/17/22 the service manager, ******, contacted me. He stated he knew it had happened and that it is a seamless gutter. He asked who installed the gutter? I told him the builders installed it when the house was built in ****. He said he would need time to do some research so he can get a reputable company to do the work. On 11/17/22 I called Summers again and spoke to *********. She said ****** was not in the office and she would relay the message to him. I stated it has been over a month since he contacted me and we want to know what is going on. I informed her the gutter is leaking onto our driveway right outside the garage door and it is creating icy conditions in this weather. It has been over 2 weeks since I last contacted them and I have received no communication back.

  

  Business Response

  Date: 01/06/2023

  We have called a gutter repair business and they have quoted the repairs. We have agreed and are waiting for them to complete. The customer is aware of the situation and solution and that we are waiting until repairs are complete. Tell us why here...

  Customer Answer

  Date: 01/11/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  Thank you.