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Review fromSpencer H
Date: 05/04/2022
1 starSpencer H
Date: 05/04/2022
I had a terrible experience with this company. There were long delays in shipping with no communication or explanation. I had to repeatedly contact the company, and found their customer service to be rude and dismissive. Most frustratingly, the company listed incorrect dimensions for a piece on their website, meaning that when I finally received my order, I was unable to complete the job because of a materials shortfall; I had calculated and ordered correctly based on the information provided on their website, but that information was wrong. The company refused to take responsibility for this or do anything to make it right. This meant adding another month+ to the time to complete my project while I waited for them to ship the additional product they sold me at full price. When these pieces finally arrived, they were damaged, although I was fortunately able to salvage enough to finish the project and end my long, frustrating, and expensive experience with this company. I will certainly never do business with them again.
Carpet One Floor & Home
Date: 05/05/2022
The material was delivered within 3 weeks of order back in February. When the trim pieces were sent, the manufacturer accidentally sent a sample instead of the trim pieces and the trim pieces were reordered and sent to the homeowner and he received them three days before the installation date. The trim pieces were ordered after the material was received. I hope that ********************* enjoys his flooring.
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